Enticing online consumers: an extended technology acceptance perspective

Information & Management - Tập 39 Số 8 - Trang 705-719 - 2002
Leida Chen1, Mark L. Gillenson2, Daniel L. Sherrell2
1College of Business Administration, Creighton University, Omaha, NE#TAB#
2College of Business Administration, University of Memphis, Memphis, TN

Tóm tắt

Từ khóa


Tài liệu tham khảo

ActivMedia, Consumable products: building consumer loyalty online, available at www.activmediaresearch.com, 2000.

Adams, 1992, Perceived usefulness, ease of use, and usage of information technology: a replication, MIS Quarterly, 16, 227, 10.2307/249577

I. Ajzen, M. Fishbein, Understanding Attitude and Predicting Social Behavior, Prentice-Hall, Englewood Cliffs, NJ, 1980.

I. Ajzen, Attitudes, Personality, and Behavior, Dorsey, Chicago, 1988.

Alba, 1997, Interactive home shopping: consumer, retailer, and manufacturer incentives to participate in electronic marketplaces, Journal of Marketing, 61, 38, 10.2307/1251788

Anderson, 1996, Marketing on the Internet, Information Strategy: The Executive’s Journal, 2, 22

Bagozzi, 1988, On the evaluation of structural equation models, Journal of Academy of Marketing Science, 16, 74, 10.1007/BF02723327

Baty, 1995, InterShop: enhancing the vendor/customer dialectic in electronic shopping, Journal of Management Information Systems, 11, 9, 10.1080/07421222.1995.11518058

Bellman, 1999, Predictors of online buying behavior, Communications of the ACM, 42, 32, 10.1145/322796.322805

Bentler, 1990, Comparative fit indexes in structural models, Psychological Bulletin, 107, 238, 10.1037/0033-2909.107.2.238

Bentler, 1992, On the fit of models to covariances and methodology to the bulletin, Psychological Bulletin, 112, 400, 10.1037/0033-2909.112.3.400

Blair, 1987, Cognitive processes used by survey respondents to answer behavioral frequency questions, Journal of Consumer Research, 14, 280, 10.1086/209112

B.M. Byrne, Structural Equation Modeling with LISREL, PRELIS, and SIMPLIS: Basic Concepts, Applications, and Programming, Lawrence Erlbaum Associates Inc., Mahwah, NJ, 1998.

R. Clarke, The willingness of net-consumers to pay: a lack-of-progress report, Working paper, Australian National University, available at http://www.anu.edu.au/people/roger.clarke/ec/willpay.html, 1999.

Consalves, 1999, A customer resource life cycle interpretation of the impact of the World Wide Web on competitiveness: expectations and achievements, International Journal of Electronic Commerce, 4, 103, 10.1080/10864415.1999.11518359

Cunningham, 1973, The urban in-home shopper: socioeconomic and attitudinal characteristics, Journal of Retailing, 49, 42

F.D. Davis, A technology acceptance model for empirically testing new end-user information systems: theory and results, Doctoral dissertation, MIT Sloan School of Management, Cambridge, MA, 1986.

Davis, 1989, Perceived usefulness perceived ease of use and user acceptance of information technology, MIS Quarterly, 13, 319, 10.2307/249008

Davis, 1989, User acceptance of computer technology: a comparison of two theoretical models, Management Sciences, 35, 982, 10.1287/mnsc.35.8.982

DeVille, 1995, Internet for market researchers, Marketing Research: A Magazine of Management & Applications, 17, 36

S.J. Dillard, PC users’ intentions to adopt online shopping (computer services, videotex shopping), Doctoral dissertation, The Florida State University, 1992.

Dishaw, 1999, Extending the technology acceptance model with task-technology fit constructs, Information & Management, 36, 9, 10.1016/S0378-7206(98)00101-3

Fenech, 1998, Using perceived ease of use and perceived usefulness to predict acceptance of the World Wide Web, Computer Networks & ISDN Systems, 30, 629, 10.1016/S0169-7552(98)00028-2

Gefen, 1997, Gender differences in the perception and use of e-mail: an extension to the technology acceptance model, MIS Quarterly, 21, 389, 10.2307/249720

Gillette, 1970, A profile of urban in-home shoppers, Journal of Marketing, 34, 40, 10.2307/1249818

Gogan, 1997, The Web’s impact on selling techniques: historical perspective and early observations, International Journal of Electronic Commerce, 1, 89, 10.1080/10864415.1996.11518284

Goodhue, 1995, Understanding user evaluations of information systems, Management Science, 41, 1827, 10.1287/mnsc.41.12.1827

Goodhue, 1998, Development and measurement validity of a task-technology fit instrument for user evaluations of information systems, Decision Sciences, 29, 105, 10.1111/j.1540-5915.1998.tb01346.x

Hu, 1999, Examining the technology acceptance model using physician acceptance of telemedicine technology, Journal of Management Information Systems, 16, 91, 10.1080/07421222.1999.11518247

Huizingh, 2000, The content and design of Web sites: an empirical study, Information & Management, 37, 123, 10.1016/S0378-7206(99)00044-0

H.S. Huang, Diffusion of online shopping, Doctoral dissertation, California State University, Fresno, 1998.

Janal, 1997, Net profit now, Success, 44, 57

Jarvenpaa, 1997, Consumer reactions to electronic shopping on the World Wide Web, International Journal of Electronic Commerce, 1, 58

S.L. Jarvenpaa, N. Tractinsky, L. Saarinen, Consumer trust in an Internet store: a cross-cultural validation, Journal of Computer Mediated Communication 5 (2), available at http://www.ascusc.org/jcmc/vol5/issue2/jarvenpaa.html, 1999.

Jin, 1999, Explaining cybermediation: an organizational analysis of electronic retailing, International Journal of Electronic Commerce, 3, 47, 10.1080/10864415.1999.11518348

K.G. Joreskog, Testing structural equation models, in: K.A. Bollen, J.S. Long (Eds.), Testing Structural Equation Models, Sage, Newbury Park, CA, 1993, pp. 294–316.

Kakalik, 1996, Responding to privacy concerns of consumers, Review of Business, 18, 15

Karahanna, 1999, Information technology adoption across time: a cross-sectional comparison of pre-adoption and post-adoption beliefs, MIS Quarterly, 23, 183, 10.2307/249751

Liu, 2000, Exploring the factors associated with Web site success in the context of electronic commerce, Information & Management, 38, 23, 10.1016/S0378-7206(00)00049-5

Lohse, 1998, Electronic shopping, Communications of the ACM, 41, 81, 10.1145/278476.278491

MacCallum, 1996, Power analysis and determination of sample size for covariance structure modeling, Psychological Methods, 1, 130, 10.1037/1082-989X.1.2.130

Maignan, 1997, The nature and social uses of the Internet: a qualitative investigation, Journal of Consumer Affairs, 31, 346, 10.1111/j.1745-6606.1997.tb00395.x

Moore, 1991, Development of an instrument to measure the perceptions of adopting an information technology innovation, Information System Research, 2, 192, 10.1287/isre.2.3.192

G.C. Moore, I. Benbasat, Integrating diffusion of innovations and theory of reasoned action models to predict utilization of information technology by end-users, in: K. Kautz, J. Pries-Heje (Eds.), Diffusion and Adoption of Information Technology, Chapman & Hall, London, 1996, pp. 132–146.

J. Muller, Attention, K-Mart clickers, Business Week 3681 (2000) EB120.

J. Nielsen, How users read on the Web? Useit.com, May, available at http://www.useit.com/alertbox/9605.html, 1996.

J. Nielsen, The Web usage paradox: why do people use something this bad? Useit.com, available at http://www.useit.com/alertbox/980809.html, 1998.

Pant, 1996, Business on the Web: strategies and economics, Computer Networks and ISDN Systems, 28, 1481, 10.1016/0169-7552(96)00041-4

J. Papows, Enterprise.com, Harper Collins Publishers, New York, 1998, p. 151.

Peters, 1972, A profile of urban in-home shoppers: the other half, Journal of Marketing, 36, 62, 10.2307/1250870

Peterson, 1997, Exploring the implications of the Internet for consumer marketing, Journal of the Academy of Marketing Science, 25, 329, 10.1177/0092070397254005

Poon, 1999, An exploratory study of small business Internet commerce issues, Information & Management, 35, 9, 10.1016/S0378-7206(98)00079-2

E.M. Rogers, The Diffusion of Innovation, 1st Edition, Free Press, New York, 1962.

E.M. Rogers, The Diffusion of Innovation, 3rd Edition, Free Press, New York, 1983.

E.M. Rogers, The Diffusion of Innovation, 4th Edition, Free Press, New York, 1995.

Rossi, 1999, Improving Web information systems with navigational patterns, Computer Networks, 31, 1667, 10.1016/S1389-1286(99)00015-8

Sagars, 1993, Re-examining perceived ease of use and usefulness: a confirmatory factor analysis, MIS Quarterly, 17, 517, 10.2307/249590

Seldon, 1997, Privacy and security on the Internet, Trusts & Estates, 136, 16

C.B. Smith, Casting the net: surveying and Internet population, Journal of Computer Mediated Communication 3 (1), available at http://www.ascusc.org/jcmc/vol3/issue1/smith.html, 1997.

Spiller, 1997, A classification of Internet retail store, International Journal of Electronic Commerce, 2, 29, 10.1080/10864415.1997.11518307

T.J. Strader, A.R. Hendrickson, A framework for the analysis of electronic market success, in: Proceedings of the AIS American Conference, 1998, pp. 360–362.

Tornatzky, 1982, Innovation characteristics and innovation adoption–implementation: a meta-analysis of findings, IEEE Transactions on Engineering Management, 29, 28, 10.1109/TEM.1982.6447463

Venkatesh, 2000, A theoretical extension of the technology acceptance model: four longitudinal field studies, Management Science, 46, 186, 10.1287/mnsc.46.2.186.11926

Wan, 2000, Opportunities to enhance a commercial Web site, Information & Management, 38, 15, 10.1016/S0378-7206(00)00048-3

Webster, 1992, Microcomputer playfulness: development of a measurement with workplace implications, MIS Quarterly, 16, 201, 10.2307/249576

J.C. Westland, G. Au, A comparison of shopping experiences across three competing digital retailing interfaces, International Journal of Electronic Commerce 2 (2) (1997–1998) 57–70.

M. Yesil, Creating the Virtual Store: Taking Your Web Site from Browsing to Buying, Wiley, New York, 1997, Chapter 1, p. 10.

G. Zaltman, R. Stiff, Theory of diffusion, in: S. Ward, T.S. Robertson (Eds.), Consumer Behavior: Theoretical Sources, Prentice-Hall, Englewood Cliffs, NJ, pp. 416–468.