Enhancing Emotional Support: The Effect of a Robotic Object on Human–Human Support Quality

Springer Science and Business Media LLC - Tập 14 - Trang 257-276 - 2021
Hadas Erel1, Denis Trayman1, Chen Levy1, Adi Manor1, Mario Mikulincer2, Oren Zuckerman1
1Media Innovation Lab (miLAB), School of Communications, The Interdisciplinary Center (IDC) Herzliya, Herzliya, Israel
2Baruch Ivcher School of Psychology, The Interdisciplinary Center (IDC) Herzliya, Herzliya, Israel

Tóm tắt

Emotional support in the context of psychological caregiving is an important aspect of human–human interaction that can significantly increase well-being. In this study, we tested if non-verbal gestures of a non-humanoid robot can increase emotional support in a human–human interaction. Sixty-four participants were invited in pairs to take turns in disclosing a personal problem and responding in a supportive manner. In the experimental condition, the robotic object performed emphatic gestures, modeled according to the behavior of a trained therapist. In the baseline condition, the robotic object performed up-and-down gestures, without directing attention towards the participants. Findings show that the robot’s empathy-related gestures significantly improved the emotional support quality provided by one participant to another, as indicated by both subjective and objective measures. The non-humanoid robot was perceived as peripheral to the natural human–human interaction and influenced participants’ behavior without interfering. We conclude that non-humanoid gestures of a robotic object can enhance the quality of emotional support in intimate human–human interaction.

Tài liệu tham khảo

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