Emotional division-of-labor: A theoretical account
Tài liệu tham khảo
Ashforth, 1993, Emotional labor in service roles—The influence of identity, Academy of Management Review, 18, 88, 10.5465/amr.1993.3997508
Ashforth, 1995, Emotion in the workplace: A reappraisal, Human Relations, 48, 97, 10.1177/001872679504800201
Bales, 1953, The equilibrium problem in small groups, 111
Bales, 1970
Bar-On, 1997
Barker, 1993, Tightening the iron cage: Concertive control in self-managing teams, Administrative Science Quarterly, 38, 408, 10.2307/2393374
Barsade, 2002, The ripple effect: Emotional contagion and its influence on group behavior, Administrative Science Quarterly, 47, 644, 10.2307/3094912
Boyatzis, 2009, A behavioral approach to emotional intelligence, Journal of Management Development, 28, 749, 10.1108/02621710910987647
Bennett, 2013, Organization and bargaining: Sales process choice at auto dealerships, Management Science, 59, 2003, 10.1287/mnsc.1120.1691
Bechky, 2011, Expecting the unexpected? How SWAT officers and film crews handle surprises, Academy of Management Journal, 54, 239, 10.5465/AMJ.2011.60263060
Bell, 1989, People as sculptors versus sculpture: The roles of personality and personal control in organizations, 232
Bono, 2006, Charisma, positive emotions and mood contagion, Leadership Quarterly, 17, 317, 10.1016/j.leaqua.2006.04.008
Boyatzis, 2004, Assessing emotional intelligence competencies, 147
Bartel, 2000, The collective construction of work group moods, Administrative Science Quarterly, 45, 197, 10.2307/2667070
Bales, 1955, Role differentiation in small decision-making groups, 259
Brief, 2002, Organizational behavior: Affect in the workplace, Annual Review of Psychology, 53, 279, 10.1146/annurev.psych.53.100901.135156
Barsade, 2003, The affective revolution in organizational behavior: The emergence of a paradigm, 3
Beal, 2005, An episodic process model of affective influences on performance, Journal of Applied Psychology, 90, 1054, 10.1037/0021-9010.90.6.1054
Boyatzis, 2015, EI competencies as a related but different characteristic than intelligence, Frontiers in Psychology, 72, 1
Boyatzis, 2015, Emotional and social intelligence and behavior, 243
Brackett, 2006, Relating emotional abilities to social functioning: A comparison of self-report and performance measures of emotional intelligence, Journal of Personality and Social Psychology, 91, 780, 10.1037/0022-3514.91.4.780
Cosmides, 2000, Evolutionary psychology and the emotions, 91
Czander, 1993
Côté, 1999, Affect and performance in organizational settings, Current Directions in Psychological Science, 8, 65, 10.1111/1467-8721.00016
Côté, 2005, A social interaction model of the effects of emotion regulation on work strain, Academy of Management Review, 30, 509, 10.5465/AMR.2005.17293692
Côté, 2007, Group emotional intelligence and group performance, Research on Managing Groups and Teams, 10, 309, 10.1016/S1534-0856(07)10012-8
Côté, 2010, Taking the intelligence in emotional intelligence seriously, Industrial and Organizational Psychology, 3, 127, 10.1111/j.1754-9434.2010.01211.x
Chan, 1998, Functional relations among constructs in the same content domain at different levels of analysis: A typology of composition models, Journal of Applied Psychology, 83, 234, 10.1037/0021-9010.83.2.234
Cherniss, 2010, Emotional intelligence: Toward clarification of a concept, Industrial and Organizational Psychology, 3, 110, 10.1111/j.1754-9434.2010.01231.x
Côté, 2011, The ability to influence others via emotion displays: A new dimension of emotional intelligence, Organizational Psychology Review, 1, 53, 10.1177/2041386610379257
Côté, 2006, Emotional intelligence, cognitive intelligence, and job performance, Administrative Science Quarterly, 51, 1, 10.2189/asqu.51.1.1
Côté, 2002, A longitudinal analysis of the association between emotion regulation, job satisfaction, and intentions to quit, Journal of Organizational Behavior, 23, 947, 10.1002/job.174
Côté, 2010, Emotional intelligence and leadership emergence in small groups, Leadership Quarterly, 21, 496, 10.1016/j.leaqua.2010.03.012
Collins, 1964
Collins, 2013, Group affective tone: A review and future research directions, Journal of Organizational Behavior, 34, 43, 10.1002/job.1887
Conger, 1991, Inspiring others: The language of leadership, Academy of Management Executive, 5, 31, 10.5465/AME.1991.4274713
Durkheim, 1893
Druskat, 2006, The impact of emergent leader’s emotionally competent behavior on team trust, communication, engagement, and effectiveness, Vol. 2, 25
Druskat, 2001, Group emotional intelligence and its influence on group effectiveness
Davies, 1998, Emotional intelligence: In search of an elusive construct, Journal of Personality and Social Psychology, 75, 989, 10.1037/0022-3514.75.4.989
Diefendorff, 2005, The dimensionality and antecedents of emotional labor strategies, Journal of Vocational Behavior, 66, 339, 10.1016/j.jvb.2004.02.001
Elfenbein, 2006, Learning in emotion judgments: Training and the cross-cultural understanding of facial expressions, Journal of Nonverbal Behavior, 30, 21, 10.1007/s10919-005-0002-y
Elfenbein, 2006, Team emotional intelligence: What it can mean and how it can impact performance, 165
Elfenbein, 2007, Emotion in organizations: A review and theoretical integration, Academy of Management Annals, 1, 371, 10.1080/078559812
Elfenbein, 2014, The many faces of emotional contagion: An affective process theory for affective linkage, Organizational Psychology Review, 4, 326, 10.1177/2041386614542889
Elfenbein, 2002, Predicting workplace outcomes from the ability to eavesdrop on feelings, Journal of Applied Psychology, 87, 963, 10.1037/0021-9010.87.5.963
Elfenbein, 2010, The relationship between displaying and perceiving nonverbal cues of affect: A meta-analysis to solve an old mystery, Journal of Personality and Social Psychology, 98, 301, 10.1037/a0017766
Elfenbein, 2015, Do we know emotional intelligence when we see it? The social perception of emotional abilities, Emotion, 15, 17, 10.1037/a0038436
Fineman, 1996, Emotion and organizing, 543
Forgas, 2003, Affective influences on attitudes and judgments, 596
Fredrickson, 2001, The role of positive emotions in positive psychology: The broaden and build theory of positive emotions, American Psychologist, 56, 218, 10.1037/0003-066X.56.3.218
Fredrickson, 2003, Positive emotions and upward spirals in organizations, 163
Frijda, 1986
Frijda, 2007
Frost, 1999, The toxic handler: Organizational hero and casualty, Harvard Business Review, 96
Fulmer, 2016, Convergence and emergence in organizations: An integrative framework and review, Journal of Organizational Behavior, 37, 122, 10.1002/job.1987
Funder, 1993, Consensus, self-other agreement, and accuracy in personality judgment: An introduction, Journal of Personality, 61, 457, 10.1111/j.1467-6494.1993.tb00778.x
Feyerherm, 2002, Emotional intelligence and team performance: The good, the bad and the ugly, International Journal of Organizational Analysis, 10, 343, 10.1108/eb028957
Friedman, 1981, Effect of individual differences in nonverbal expressiveness on transmission of emotion, Journal of Nonverbal Behavior, 6, 96, 10.1007/BF00987285
Fischer, 2008, Social functions of emotion, 457
George, 1990, Personality, affect, and behavior in groups, Journal of Applied Psychology, 75, 107, 10.1037/0021-9010.75.2.107
George, 2000, Emotions and leadership: The role of emotional intelligence, Human Relations, 53, 1027, 10.1177/0018726700538001
Gibson, 1979
Goleman, 1995
Gilmartin, 2002
Grandey, 2003, When “the show must go on”: Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery, Academy of Management Journal, 46, 86, 10.2307/30040678
Greenstone, 2005
Gross, 1998, The emerging field of emotion regulation: An integrative review, Review of General Psychology, 2, 271, 10.1037/1089-2680.2.3.271
Grandey, 2014, Emotional labor at a crossroads: Where do we go from here?, Annual Review of Organizational Psychology and Organizational Behavior, 2, 323, 10.1146/annurev-orgpsych-032414-111400
George, 1992, Feeling good—doing good: A conceptual analysis of the mood at work-organizational spontaneity relationship, Psychological Bulletin, 112, 310, 10.1037/0033-2909.112.2.310
George, 2002, Understanding when bad moods foster creativity and good ones don’t: The role of context and clarity of feelings, Journal of Applied Psychology, 87, 687, 10.1037/0021-9010.87.4.687
Glomb, 2004, Emotional labor: A conceptualization and scale development, Journal of Vocational Behavior, 64, 1, 10.1016/S0001-8791(03)00038-1
Gillis, 1995, The effects of stimulus medium and feedback on the judgment of rapport, Organizational Behavior and Human Decision Processes, 63, 33, 10.1006/obhd.1995.1059
Glomb, 2004, Emotional labor demands and compensating wage differentials, Journal of Applied Psychology, 89, 700, 10.1037/0021-9010.89.4.700
Goleman, 2002
Grandey, 2012
Huy, 2002, Emotional balancing of organizational continuity and radical change: The contribution of middle managers, Administrative Science Quarterly, 47, 31, 10.2307/3094890
Hamilton, 1964, The evolution of social behavior, Journal of Theoretical Biology, 7, 1, 10.1016/0022-5193(64)90038-4
Hammer, 2007
Hochschild, 1979, Emotion work, feeling rules, and social structure, American Journal of Sociology, 85, 551, 10.1086/227049
Halberstadt, 2001, Affective social competence, Social Development, 10, 79, 10.1111/1467-9507.00150
Hall, 2009, Psychosocial correlates of interpersonal sensitivity: A meta-analysis, Journal of Nonverbal Behavior, 33, 149, 10.1007/s10919-009-0070-5
Hareli, 2008, Emotion cycles: On the social influence of emotion in organizations, Research in Organizational Behavior, 28, 35, 10.1016/j.riob.2008.04.007
Harrison, 2007, What’s the difference? Diversity constructs as separation, variety, or disparity in organizations, Academy of Management Review, 32, 1199, 10.5465/AMR.2007.26586096
Hatfield, 1994
House, 1995, The meso paradigm: A framework for the integration of micro and meso organizational behavior, Research in Organizational Behavior, 17, 71
Johnson, 2015
Jones, 2015
Jordan, 2009, Emotional intelligence in teams: Development and initial validation of the workgroup emotional intelligence profile—short version (WEIP-S), Journal of Management and Organization, 15, 452, 10.1017/S1833367200002546
Joseph, 2010, Emotional intelligence: An integrative meta-analysis and cascading model, Journal of Applied Psychology, 95, 54, 10.1037/a0017286
Joseph, 2015, Why does self-reported emotional intelligence predict job performance? A meta-analytic investigation of mixed EI, Journal of Applied Psychology, 100, 298, 10.1037/a0037681
Kahn, 1964
Katz, 1978
Kelly, 2001, Mood and emotions in small groups and work teams, Organizational Behavior and Human Decision Processes, 86, 99, 10.1006/obhd.2001.2974
Keltner, 2003, Power, approach and inhibition, Psychological Review, 110, 265, 10.1037/0033-295X.110.2.265
Kilduff, 2010, Strategic use of emotional intelligence in organizational settings: Exploring the dark side, Research in Organizational Behavior, 30, 129, 10.1016/j.riob.2010.10.002
King, 1990, Role conflict and role ambiguity: A critical assessment of construct validity, Psychological Bulletin, 107, 48, 10.1037/0033-2909.107.1.48
Kozlowski, 2012, The dynamics of emergence: Cognition and cohesion in work teams, Managerial and Decision Economics, 33, 335, 10.1002/mde.2552
Kozlowski, 2000, A multilevel approach to theory and research in organizations: Contextual, temporal, and emergent processes, 3
Kuncel, 2005, The validity of self-reported grade point averages, class ranks: and test scores: A meta-analysis and review of the literature, Review of Educational Research, 75, 63, 10.3102/00346543075001063
Lanceley, 2003
Law, 2004, The construct and criterion validity of emotional intelligence and its potential utility for management studies, Journal of Applied Psychology, 89, 483, 10.1037/0021-9010.89.3.483
Lazarus, 1991, Cognition and motivation in emotion, American Psychologist, 46, 352, 10.1037/0003-066X.46.4.352
Loewenstein, 2003, The role of affect in decision making, 572
McClelland, 1973, Testing for competence rather than intelligence, American Psychologist, 28, 1, 10.1037/h0034092
Merton, 1957, The role set, British Journal of Sociology, 8, 106, 10.2307/587363
Miner, 1987, Idiosyncratic jobs in formalized organizations, Administrative Science Quarterly, 32, 327, 10.2307/2392908
Marchand, 2016
Mabe, 1982, Validity of self-evaluation of ability: A review and meta-analysis, Journal of Applied Psychology, 67, 280, 10.1037/0021-9010.67.3.280
MacCann, 2008, New paradigms for assessing emotional intelligence: Theory and data, Emotion, 8, 540, 10.1037/a0012746
Mayer, 1997, What is emotional intelligence?, 3
2007
Mayer, 2008, Human abilities: Emotional intelligence, Annual Review of Psychology, 58, 507, 10.1146/annurev.psych.59.103006.093646
McMains, 2014
Motowildo, 1997, A theory of individual differences in task and contextual performance, Human Performance, 10, 71, 10.1207/s15327043hup1002_1
Noesner, 2010
Niedenthal, 2012, Social functionality of human emotion, Annual Review of Psychology, 63, 259, 10.1146/annurev.psych.121208.131605
Niven, 2009, A classification of controlled interpersonal affect regulation strategies, Emotion, 9, 498, 10.1037/a0015962
O’Boyle, 2011, The relation between emotional intelligence and job performance: A meta-analysis, Journal of Organizational Behavior, 32, 788, 10.1002/job.714
Pfeffer, 1981, Management as symbolic action: The creation and maintenance of organizational paradigms, Research in Organizational Behavior, 3, 1
Pfeffer, 1997
Pescosolido, 2002, Emergent leaders as managers of group emotion, Leadership Quarterly, 13, 583, 10.1016/S1048-9843(02)00145-5
Bloom, 1991
Porath, 2016
Petrides, 2001, Trait emotional intelligence: Psychometric investigation with reference to established trait taxonomies, European Journal of Personality, 15, 425, 10.1002/per.416
Ployhart, 2011, Emergence of human capital resource: A multilevel model, Academy of Management Review, 36, 127, 10.5465/amr.2009.0318
Petrides, 2007, Trait emotional intelligence: Moving forward in the field of EI, 151
Pirola-Merlo, 2002, How leaders influence the impact of affective events on team climate and performance in R&D teams, Leadership Quarterly, 13, 561, 10.1016/S1048-9843(02)00144-3
Pruitt, 1993
Putnam, 1993, Organizations, emotion and the myth of rationality, 36
Redl, 1942, Group emotions and leadership, Psychiatry, 5, 573, 10.1080/00332747.1942.11022422
Rafaeli, 1987, Expression of emotion as part of the work role, Academy of Management Review, 12, 23, 10.5465/amr.1987.4306444
Rafaeli, 1989, The expression of emotion in organizational life, Research in Organizational Behavior, 11, 1
Rafaeli, 1991, Emotional contrast strategies as means of social influence: Lessons from criminal interrogators and bill collectors, Academy of Management Journal, 34, 749, 10.2307/256388
Rafaeli, 2001, Individual emotion in work organizations, Social Science Information, 40, 95, 10.1177/053901801040001006
Roberts, 2001, Does emotional intelligence meet traditional standards for an intelligence? Some new data and conclusions, Emotion, 1, 196, 10.1037/1528-3542.1.3.196
Rosenthal, 1979
Smith, 1776
Steiner, 1955, Interpersonal behavior as influenced by accuracy of social perception, Psychological Review, 62, 268, 10.1037/h0045326
Steiner, 1959, Human interaction and interpersonal perception, Sociometry, 22, 230, 10.2307/2785666
Steiner, 1972
Strentz, 2012
Sandelands, 1988, The concept of work feeling, Journal for the Theory of Social Behavior, 18, 437, 10.1111/j.1468-5914.1988.tb00509.x
Schaefer, 2001
Schlossberg, 1979, Police response to hostage situations, 209
Spoor, 2004, The evolutionary significance of affect in groups: Communication and group bonding, Group Processes and Intergroup Relations, 7, 398, 10.1177/1368430204046145
Skojoldager, 2011
Sy, 2013, Contagious leaders and followers: Exploring multi-stage mood contagion in a leader activation and member propagation (LAMP) model, Organizational Behavior and Human Decision Processes, 122, 127, 10.1016/j.obhdp.2013.06.003
Schutte, 1998, Development and validation of a measure of emotional intelligence, Personality and Individual Differences, 25, 167, 10.1016/S0191-8869(98)00001-4
Stajkovic, 2015, The role of trait core confidence higher-order construct in self-regulation of performance and attitudes: Evidence from four studies, Organizational Behavior and Human Decision Processes, 128, 29, 10.1016/j.obhdp.2015.02.001
Snodgrass, 1998, Interpersonal sensitivity: Expressivity or perceptivity?, Journal of Personality and Social Psychology, 74, 238, 10.1037/0022-3514.74.1.238
Staw, 1994, Employee positive emotion and favorable outcomes at the workplace, Organization Science, 5, 51, 10.1287/orsc.5.1.51
Taylor, 1911
Totterdell, 2000, Catching moods and hitting runs: Mood linkage and subjective performance in professional sport teams, Journal of Applied Psychology, 85, 848, 10.1037/0021-9010.85.6.848
Tett, 2005, Development and validation of a self-report measure of emotional intelligence as a multidimensional trait domain, Personality and Social Psychology Bulletin, 31, 859, 10.1177/0146167204272860
Thingujam, 2012, Distinct emotional abilities converge: Evidence from emotional understanding and emotion recognition through the voice, Journal of Research in Personality, 46, 350, 10.1016/j.jrp.2012.02.005
Thompson, 1995, The bittersweet feeling of success: An examination of social perception in negotiation, Journal of Experimental Social Psychology, 31, 467, 10.1006/jesp.1995.1021
Troth, 2012, A multilevel model of emotional skills, communication performance: and task performance in teams, Journal of Organizational Behavior, 33, 700, 10.1002/job.785
Tsai, 2007, Test of a model linking employee positive moods and task performance, Journal of Applied Psychology, 92, 1570, 10.1037/0021-9010.92.6.1570
Van Dyne, 1995, Extra role behaviors: In pursuit of construct and definitional clarity (a bridge over muddied waters), Research in Organizational Behavior, 17, 215
Van Maanen, 1989, Real feelings: Emotional expression and organizational culture, Research in Organizational Behavior, 11, 43
Van Maanen, 1979, Toward a theory of organizational socialization, Research in Organizational Behavior, 1, 209
Van Rooy, 2004, Emotional intelligence: A meta-analytic investigation of predictive validity and nomological net, Journal of Vocational Behavior, 65, 71, 10.1016/S0001-8791(03)00076-9
Vernon, 2008, A behavioral genetic study of trait emotional intelligence, Emotion, 8, 635, 10.1037/a0013439
Wechsler, 1940, Non-intellective factors in general intelligence, Psychological Bulletin, 37, 444
Wechsler, 1944
Weber, 2014, Squires: Key followers and the social facilitation of charismatic leadership, Organizational Psychology Review, 4, 199, 10.1177/2041386613498765
Weiss, 1996, Affective events theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work, Vol. 18, 1
Weiss, 2015, The history of teamwork’s societal diffusion: A multi-method review, Small Group Research, 46, 589, 10.1177/1046496415602778
Weiss, 1999, An examination of the joint effects of affective experiences and job beliefs on job satisfaction and variations in affective experiences over time, Organizational Behavior and Human Decision Processes, 78, 1, 10.1006/obhd.1999.2824
Wharton, 1993, Managing emotions on the job and at home—Understanding the consequences of multiple emotional roles, Academy of Management Review, 18, 457, 10.5465/amr.1993.9309035147
Wilson, 2008, Evolution for the good of the group, American Scientist, 96, 380, 10.1511/2008.74.1
Watson, 1988, Development and validation of brief measures of positive and negative affect: The PANAS scales, Journal of Personality and Social Psychology, 54, 1063, 10.1037/0022-3514.54.6.1063
Weick, 2005, Organizing and the process of sensemaking, Organization Science, 16, 409, 10.1287/orsc.1050.0133
Wolff, 2002, Emotional intelligence as the basis of leadership emergence in self-managing teams, Leadership Quarterly, 13, 505, 10.1016/S1048-9843(02)00141-8
Wrzesniewski, 2001, Crafting a job: Revisioning employees as active crafters of their work, Academy of Management Review, 26, 179, 10.5465/amr.2001.4378011
Wrzesniewski, 2013, Job crafting and cultivating positive meaning and identity in work, Advances in Positive Organizational Psychology, 1, 281, 10.1108/S2046-410X(2013)0000001015
Yukl, 1999, An evaluation of conceptual weaknesses in transformational and charismatic leadership theories, Leadership Quarterly, 10, 285, 10.1016/S1048-9843(99)00013-2
Ziegler, 2004
Zeidner, 2012