Elicitation of Tacit Knowledge Using Soft Systems Methodology

Springer Science and Business Media LLC - Tập 32 - Trang 521-555 - 2018
Payam Hanafizadeh1, Fakhrossadat Ghamkhari1
1Department of Industrial Management, Faculty of Management and Accounting, Allameh Tabataba’i University, Tehrān, Iran

Tóm tắt

Elicitation of tacit knowledge is of paramount importance in organizations for novice people’s use of experts’ knowledge. One of the shortcomings of knowledge elicitation techniques is lack of consensus among experts in eliciting tacit knowledge. In other words, experienced individuals have different viewpoints regarding the statement of complicated knowledge activities. Hence, using soft thinking approach, it is tried to establish agreement among experts and solve the problems of previous techniques. In the present study, a combination of concept mapping, scenario making, teach back, and card sorting techniques within the framework of soft systems methodology have been used. In this way, a methodology is presented for eliciting tacit knowledge.

Tài liệu tham khảo

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