El papel moderador del diseño web y la cultura del país en la respuesta del consumidor online. Una aplicación a los destinos turísticos

AIMC (2010). 12.ª encuesta a usuarios de Internet. Navegantes en la Red.(http://www.aimc.es/-AIMC-.html). Alcántara-Pilar, 2015, Antecedents of attitudes toward the website: the moderating role of long-term orientation and individualism, Cross Cultural Management: An International Journal, 22, 379, 10.1108/CCM-04-2014-0044 Alcántara-Pilar, 2015, Cross-cultural comparison of the relationships among perceived risk online, perceived usability and satisfaction during browsing of a tourist website, Tourism & Management Studies, 11, 15 Alcántara-Pilar, 2015, Motivational duality in online consumer behaviour: Website usability and flow state as moderating factors, International Journal of Business and Economics, 14, 79 Barber, W. y Badre, A. (1998). Culturability: The merging of culture and usability. En: Fourth Conference on Human Factors and the Web, Basking Ridge [consultado 1 Ago 2010]. Disponible en: http://zing., ncsl., nist., gov/hfweb/att4/proceedings/barber/ Bell, B. (1992). Using programming walkthroughs to design a visual language. Technical Report CU-CS-581-92 (Ph. D. Thesis), University of Colorado, USA 1992. Ben-Bassat, 2006, Economic and subjetive measures of the perceived value of aesthetics and usability, ACM Transactions on Computer-Human Interaction, 13, 210, 10.1145/1165734.1165737 Blanchard, 2010, Infusing cultural awareness into Intelligent Tutoring Systems for a globalized world, 485 Bias, 1991, Walkthrough: Efficient collaborative testing, IEEE Software, 8, 94, 10.1109/52.84220 Brave, 2008, Emotion in human–computer interaction, 77 Castañeda, 2009, Attitudes’ hierarchy of effects in online user behavior, Online Information Review, 33, 7, 10.1108/14684520910944364 Chang, 2013, Building trust online: Interactions among trust building mechanisms, Information & Management, 50, 439, 10.1016/j.im.2013.06.003 Chen, 2002, Enticing online consumer: an expected technology acceptance perspective, Information & Management, 39, 705, 10.1016/S0378-7206(01)00127-6 Cheung, 2000, Assessing extreme and acquiescence response sets in cross-cultural research using structural equation -modeling, Journal of Cross-Cultural Psychology, 31, 187, 10.1177/0022022100031002003 Cheung, 2005, A critical review of online consumer behaviour: empirical research, Journal of Electronic Commerce in Organization, 3, 1, 10.4018/jeco.2005100101 Crespo-Almendros, 2015, What type of online sales promotion do airline users prefer?: Analysis of the moderating role of users online experience level, Tourism & Management Studies, 11, 52 Davis, 1989, User acceptance of user technology: A comparison of two theoretical models, Management Science, 35, 982, 10.1287/mnsc.35.8.982 Desmet, 2007, Framework of product experience, International Journal Design, 1, 57 Dumas, J. y Redish, J. (1993). A practical guide to usability. Ablex, Norwood, NJ ISBN 0-89391-991-8. Engelen, 2011, Assesing cross-cultural marketing theory and research, Journal of Business Research, 64, 516, 10.1016/j.jbusres.2010.04.008 Fernández, 2011, Usability evaluation methods for the web: A systematic mapping study, Information and Software Technology, 53, 789, 10.1016/j.infsof.2011.02.007 Fischer, 2004, Standarization to account for cross cultural response bias. A classification of score adjustment procedures, Journal of Cross-Cultural Psychology, 35, 263, 10.1177/0022022104264122 Flavián, 2006, The influence of familiarity and usability on loyalty to online journalistic services: The role of user experience, Journal of Retailing and Consumer Services, 13, 363, 10.1016/j.jretconser.2005.11.003 Fornell, 1981, Evaluating structural equation models with unobservable variables and measurement error, Journal of Marketing Research, 18, 39, 10.2307/3151312 Green, 2011, Integrating website usability with the electronic commerce acceptance model, Behaviour & Information Technology, 30, 181, 10.1080/01449291003793785 Hall, 1976 Hofstede, 2001 House, 2004 Kirkman, 2006, A quarter century of culture's consequences: a review of empirical research incorporating Hofstede's cultural values framework, Journal of International Business Studies, 37, 285, 10.1057/palgrave.jibs.8400202 Koufaris, 2002, Applying the technology acceptance model and flow theory to online consumer behavior, Information Systems Research, 13, 205, 10.1287/isre.13.2.205.83 Lee, 2001, A trust model for consumer Internet shopping, International Journal of Electronic Commerce, 6, 71, 10.1080/10864415.2001.11044227 Lewis, C. y Rieman, J. (1993). Task-centered user interface design – a practical introduction. University of Colorado, Boulder [consultado 10 Jul 2010]. Disponible en: ftp.cs.colorado.edu. Li, 2009, Culture and acceptance of global web sites: a cross-country study of the effects of national cultural values on acceptance of a personal web portal, ACM SIGMIS, 40, 49, 10.1145/1644953.1644959 Lim, 2004, Is eCommerce boundary-less? Effects of individualism-collectivism and uncertainty avoidance on Internet shopping, Journal of International Business Studies, 35, 545, 10.1057/palgrave.jibs.8400104 Lindroth, 2001, Mobile usability—rigour meets relevance when usability goes mobile Nielsen, J. (2003). Usability 101: Introduction to usability. Nielsen Norman Group [consultado 13 May 2010]. Disponible en: http://www.useit.com/alertbox/20030825.html. Nielsen, 2005, B-to-b users want sites with b-to-c service ease. B to B, Chicago, 90, 48 Nielsen, 1994, Using discount usability engineering to penetrate the intimidation barrier, 242 Office for National Statistic (2010) [consultado 12 Jun 2010]. Disponible en: https://www.gov.uk/government/statistics. Preece, 1999 Reinecke, 2007, Culturally adaptive software: moving beyond internalization, 201 Satorra, 1986, Some robustness properties of goodness of fit statistics in covariance structure analysis, 549 Sauer, 2011, The influence of product aesthetics and user state in usability testing, Behaviour & Information Technology, 30, 787, 10.1080/0144929X.2010.503352 Schmidt, 2009, Webpage aesthetics, performance and usability: Design variables and their effects, Ergonomics, 52, 631, 10.1080/00140130802558995 Schwartz, 1994, Are there universal aspects in the structure and contents of human values?, Journal of Social Issues, 50, 19, 10.1111/j.1540-4560.1994.tb01196.x Shackel, 1991, Usability – context, framework, design and evaluation, 21 Smith, 2012, Reprint of a process model for developing usable cross-cultural websites, Interacting with Computers, 24, 174, 10.1016/j.intcom.2012.08.001 Soares, 2007, Hofstede's dimensions of culture in international marketing studies, Journal of Business Research, 60, 277, 10.1016/j.jbusres.2006.10.018 Taras, 2010, Examining the impact of culture's consequences: A three-decade, multi-level, meta-analytic review of Hofstede's cultural value dimensions, Journal of Applied Psychology, 95, 405, 10.1037/a0018938 Thüring, 2007, Usability, aesthetics and emotions in human–technology interaction, International Journal of Psychology, 42, 253, 10.1080/00207590701396674 Turban, 2000, Determinants for e-commerce Website, Human Systems Management, 19, 111, 10.3233/HSM-2000-19205 Van de Vijver, 1997 Van Everdingen, 2003, The effect of national culture on the adoption of innovations, Marketing Letters, 14, 217, 10.1023/A:1027452919403 Wakefield, 2006, Examining user perceptions of third-party organization credibility and trust in an e-relatier, Journal of Organizational and End User Computing, 8, 1, 10.4018/joeuc.2006040101 Wallace, 2013, Culture and the importance of usability attributes, Information Technology & People, 26, 77, 10.1108/09593841311307150 Wixon, 1994, Inspection and design reviews: framework, history and reflection, 77 Yang, 2009, Does it matter where to conduct training? Accounting for cultural factors, Human Resources Management Review, 19, 324, 10.1016/j.hrmr.2009.03.002 Zeithaml, 1996, The behavioral consequences of service quality, Journal of Marketing, 60, 31, 10.2307/1251929 Zhang, 2005, Cross-cultural services research: a review of the literature and future research directions, 11