Effects of ISO 9000 certification on firms' performance: A vision from the market

Total Quality Management and Business Excellence - Tập 14 Số 10 - Trang 1179-1191 - 2003
Micaela Martínez Costa1, Ángel Rafael Martínez Lorente2
1University of Murcia, Spain
2Polytechnic University of Cartagena, Spain

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