E-government support for people in crisis: An evaluation of police department website support for domestic violence survivors using “person-in-situation” information need analysis

Library and Information Science Research - Tập 30 - Trang 22-38 - 2008
Lynn Westbrook1
1School of Information, University of Texas at Austin, 1 University Station, D7000, Austin, TX 78712-0390, USA

Tài liệu tham khảo

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