Làm điều xấu để cảm thấy tốt hơn? Một cuộc điều tra về nhận thức của cá nhân và giữa cá nhân về hành vi phản tác dụng trong công việc như một chiến thuật đối phó

Journal of Business Ethics - Tập 137 - Trang 571-587 - 2015
Mindy K. Shoss1, Dustin K. Jundt1, Allison Kobler1, Clair Reynolds1
1Department of Psychology, Saint Louis University, Saint Louis, USA

Tóm tắt

Hành vi phản tác dụng trong công việc (CWB, ví dụ: ăn cắp, vi phạm sản xuất, lạm dụng giữa các cá nhân) gây tốn kém cho các tổ chức và cho những người làm việc trong đó. Bằng chứng cho thấy rằng nhân viên có động lực để tham gia vào CWB bởi vì họ tin rằng những hành vi này sẽ giúp họ cảm thấy tốt hơn khi phản ứng với các sự kiện tiêu cực tại nơi làm việc. Tuy nhiên, nghiên cứu chưa xem xét các yếu tố tình huống và cá nhân ảnh hưởng đến mức độ mà nhân viên coi CWB theo cách như vậy. Để cung cấp cái nhìn sâu sắc về quy trình ra quyết định liên quan đến việc sử dụng CWB như một chiến lược đối phó, nghiên cứu này đã sử dụng lý thuyết đối phó để kiểm tra các yếu tố (cả tình huống/ trong cá nhân lẫn cá nhân/ giữa các cá nhân) góp phần vào niềm tin của nhân viên rằng CWB sẽ có tác dụng trong việc điều chỉnh cảm xúc để ứng phó với các căng thẳng tại nơi làm việc. Trong một nghiên cứu kịch bản lặp lại với 297 nhân viên, chúng tôi phát hiện ra rằng khả năng cảm nhận tính hiệu quả của CWB đối với cá nhân là một chức năng của khả năng kiểm soát và nguồn gốc của căng thẳng, cũng như là một phản ứng học được ổn định hơn đối với các tình huống căng thẳng tại nơi làm việc.

Từ khóa

#hành vi phản tác dụng trong công việc #hành vi của nhân viên #căng thẳng tại nơi làm việc #chiến thuật đối phó #lý thuyết đối phó

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