Does accreditation stimulate change? A study of the impact of the accreditation process on Canadian healthcare organizations

Marie‐Pascale Pomey1, Louise Lemieux‐Charles2, François Champagne1, Douglas E Angus3, Abdo Shabah4, André‐Pierre Contandriopoulos1
1Department of Health Administration, GRIS, Faculty of Medicine, University of Montreal, CP 6128, Succ. Centre Ville, Montreal, Québec, Canada, H3C 3J7
2Department of Health Policy, Management, and Evaluation, University of Toronto, Canada
3Telfer School of Management, University of Ottawa, 55 Laurier Avenue East, Ottawa, ON, K1N 6N5, Canada
4Direction de la santé publique de Montréal, 1301 Sherbrooke Est, Montréal, (Québec), H2L 1M3, Canada

Tóm tắt

Từ khóa


Tài liệu tham khảo

Glouberman S, Mintzberg H: Managing the care of health and the cure of disease - Part I Differentiation. Health Care Manage Rev. 2001, Winter: 58-71.

Mintzberg H, Glouberman S: Managing the care of health and the cure of disease - Part II: Integration. Health Care Manage Rev. 2001, Winter: 72-86.

Champagne F, Contandriopoulos AP, Denis JL, Lamothe L: Developing a conceptual model for security analysis in health organizations. Appendix report submitted to Health Canada. 2002, Montreal: Montréal: GRIS, Université de Montréal

WHO: World Health Organization. Report WHO. Geneva. 2000

The Institute of Medicine: Committee on Quality of Health Care in America. Crossing the Quality Chasm: A New System for the 21st Century. 2001, Washington, D.C.: National Academy Press

Romanow RJ: Commission on the Future of Health Care in Canada. Report February 2002. Shape the Future of Health Care. Ottawa. 2002

The Standing Senate Committee on Social Affairs, Science and Technology: The Health of Canadians - The Federal Role. 2002

Figeras J, Robinson R, Jakubowski E: Purchasing to Improve Health Systems Performance. 2005, Maindenhead: Open University Press

Scrivens E: Accreditation. Protecting the Professional orthe Consumer? State of Health. 1995, Philadelphia: Open University Press

Shaw C: The role of external assessment in improving health care. Int J Qual Health Care. 2000, 12 (3): 167-10.1093/intqhc/12.3.169.

Hayes J, Shaw CD: Implementing accreditation systems (23 May Treviso, Italy). Int J Qual Health Care. 1994, 7 (2): 165-171.

Scrivens E: Putting continuous quality improvement into accreditation: improving approaches to quality assessment. Qual Health Care. 1997, 6 (4): 212-218. 10.1136/qshc.6.4.212.

Greenfield D, Braithwaite J: Health sector accreditation research: a systematic review. Int J Qual Health Care. 2008, 20 (3): 172-183. 10.1093/intqhc/mzn005.

François P, Rhéaume J: Les systèmes de gestion de la qualité des soins dans les hôpitaux du Québec. (Quality of care management systems within Quebec's hospitals [translation ours]). Ruptures. 2001, 8 (1): 6-26.

Lozeau D: The quiet collapse of quality management: study results of 12 hospitals in Quebec. Ruptures. 1996, 3 (2): 187-208.

Lozeau D: Les chemins tortueux de la gestion de la qualité dans les hôpitaux publics au Québec, (The crooked path of quality management in Quebec's public hospitals [translation ours]) Gestion 27(automne). 113-122.

Lemieux-Charles : Use of Mid-Level Indicators in Determining Organizational Performance. Hospital Quaterly. 2000, Summer: 48-52.

Beaumont M: Research on the CCHSA efficacy accreditation program: methodology and results. MSc thesis (in French). 2002, University of Montreal, Department of Health Administration, Faculty of Medicine

Paccionni A, Sicotte C, Champagne F: Accreditation: a cultural control strategy. Int J Health Care Qual Assur. 2008, 21 (2): 146-58. 10.1108/09526860810859012.

ISQUA. International Society for Quality in Health Care. Accessed on September 30th, 2009., [ http://www.isqua.org/ ]

Québec National Assembly: An Act to Amend the Act Respecting Health Services and Social Services as Regards the Safe Provision of Health Services and Social Services. Bill 113. 2002, Québec, QC: Québec Official Publisher, Assented to 19 December 2002, Retrieved October 3, 2005., [ http://www2.publicationsduquebec.gouv.qc.ca/dynamicSearch/telecharge.php?type=5&file=2002C71A.PDF ]

Accreditation Canada. [ http://www.accreditation-canada.ca/upload/files/pdf/Media/Annual%20Report/AnnualReport2007EN.pdf ]

Pomey MP, Contandriopoulos AP, François P, Bertrand D: Accreditation as a tool for organizational change. Int J Health Care Qual Assur. 2004, 17 (3): 113-124. 10.1108/09526860410532757.

Pomey M-P: Preparing for Accreditation: A Tool for Organizational Change in Hospitals?[dissertation]. 2003, Montreal: GRIS, University of Montreal

Yin RK: Case Study Research: Design and Methods (revised ed). 1994, Newbury Park: Sage Publications

Eisenhardt K: Building theories from case study research. Acad Manage Rev. 1989, 14: 532-550. 10.2307/258557.

Langley A: Strategies for theorizing from process data. Acad Manage Rev. 1999, 24 (4): 691-710. 10.2307/259349.

Braithwaite J, Westbrook J, Pawsey M, Greenfield D, Naylor J, Iedema R, Runciman B, Redman S, Jorm C, Robinson M, Nathan S, Gibberd R: A prospective, multi-method, multi-disciplinary, multi-level, collaborative, social-organizational design for research in health sector accreditation. BMC Health Serv Res. 2006, 6: 113-10.1186/1472-6963-6-113.

Creswell JW: Research Design: Qualitative and Quantitative Approaches. 1994, Thousand Oaks, California: Sage Publications, 888-xix, 228

Champagne F: The ability to Manage Change in Health Care Organizations, Discussion paper N°39. 2002, Ottawa: Commission on the Future of Health Care in Canada

Canadian Council on Health Services Accreditation. 2004, AIM: Achieving Improved Measurement Accreditation Program

Stake RE: The art of case study research. 2000, Thousand Oaks, CA: Sage Publications, 2

Miles MD: Qualitative data as an attractive nuisance - The problem of analysis. Adm Sci Q. 1979, 24 (4): 590-601. 10.2307/2392365.

Huberman AM, Miles MB: Data management and analysis methods. Handbook of Qualitative Research. Edited by: Denzin NK, Lincoln YS. 1994, London: Sage Publications, 428-444.

Pichoir-Drew M: CCHSA Accreditation: A catalyst for change and a building block for social capital. Case study of health authority in New Brunswick. MSc thesis. 2005, University of Ottawa, Health Administration Department

Tosh A: CCHSA Accreditation: An instigator for change and a motivator for heath human resources. A case study of a health region in Alberta. MSc thesis. 2006, University of Ottawa, Health Administration Department

Weber S: Learning organizations: how does the CCHSA accreditation process help health care organizations to develop their learning process. MSc thesis. 2005, University of Ottawa, Health Administration Department

Pomey MP, Lemieux-Charles L, Champagne F, Angus D, Contandriopoulos AP, Paccioni A: The Impact of the CCHSA Accreditation Process on Canadian Hospitals Through Dynamic Change and the Implementation of Quality Assurance and Safety: the Case of a Toronto Hospital. 2006, GRIS Report

Pomey MP, Lemieux-Charles L, Champagne F, Angus D, Contandriopoulos AP, Breton E: The Impact of the CCHSA Accreditation Process on Canadian Hospitals Through Dynamic Change and the Implementation of Quality Assurance and Safety: the Case of a Rural Hospital in Québec. 2006, GRIS Report

Duckett SJ: Changing hospitals: the role of hospital accreditation. Soc Sci Med. 1983, 17 (20): 1573-1579. 10.1016/0277-9536(83)90102-8.

Salmon JW, Heavens J, Lombard C, Tavrow P: The impact of Accreditation on the Quality of Hospital Care: KwaZulu Province, Republic of South Africa, Operation Research Results. 2003, Bethesta, MD: University Research Co, LLC, Published for the US Agency for International Development (USAID) by the Quality Assurance Project, 1-20.

Buchanan D, Fitzgerald L, Ketley D, Gollop R, Jones JL, Lamont SS, Neath A, Whitby E: No going back: a review of the literature on sustaining organizational change. IJMR. 2005, 7 (3): 189-205. 10.1111/j.1468-2370.2005.00111.x.

McNulty T, Ferlie E: Reengineering Health Care: the Complexities of Organizational Transformation. 2002, Oxford, New York: Oxford University Press

Fulop N, Protopsaltis G, King A, Allen P, Hutchings A, Normand C: Changing organizations: a study of the context and processes of mergers of health care providers in England. Soc Sci Med. 2005, 60 (1): 119-130. 10.1016/j.socscimed.2004.04.017.

Baker GR, Norton PG, Flintoft V, Blais R, Brown A, Cox J, Etchells E, Ghali WE, Hébert P, Majumdar SR, O'Beirne M, Palacios-Derflingher L, Reid RJ, Sam Sheps S, Tamblyn R: The Canadian Adverse Events Study: The Incidence Of Adverse Events Among Hospital Patients In Canada. Can Med Assoc J. 2004, 170 (11): 1678-1686. 10.1503/cmaj.1040498.

Daucourt V, Michel P: Results of the first 100 accreditation procedures in France. Int J Qual Health Care. 2003, 15: 463-471. 10.1093/intqhc/mzg071.

Stoelwinder J: A Study of Doctors' Views on How Hospital Accreditation Can Assist Them Provide Quality and Safe Care to Consumers. 2004, Monash University, Department of Epidemiology and Preventive Medicine

Touati N, Pomey MP: Accreditation at the crossroads: are we on the right direction?. Health Policy. 2008

Travaglia J, Braithwaite J: Engagement of Medical Practitioners in Health Services Accreditation: Literature Review and Selected Citations. 2007, Sydney: Centre for Clinical Governance Research, UNSW

Grachek MK: Reducing risk and enhancing value through accreditation. Recent data indicate that accreditation has a quality impact that could be significant to risk management. Nursing Homes Long-Term Care Management. 2002, No.November: 34-37.

Nicklin W, Mass H, Affonso DD, O'Connor P, Ferguson-Paré M, Jeffs L, Tregunno D, White P: Patient safety culture and leadership within Canada's Academic Health Science Centres: towards the development of a collaborative position paper. Nurs Leadersh. 2004, 17 (1): 22-34.

Stoelwinder J: A Study of Doctors' Views on How Hospital Accreditation Can Assist Them Provide Quality and Safe Care to Consumers. 2004, Monash University, Department of Epidemiology and Preventive Medicine

Bourdieu P: Le capital social. Actes de la Recherche en Sciences Sociales. 1980, 31: 2-3.

Lewin K: Group decision and social change. Readings in Social Psychology. Edited by: Maccoby EE, Newcomb TM, Hartley EL. 1958, New York: Holt, Rinehart and Winston, 197-211.

Weiner BJ, Alexander JA, Shortell SM, Baker LC, Becker M, Geppert JJ: Quality improvement implementation and hospital performance on quality indicators. Health Serv Res. 2006, 41 (2): 307-334. 10.1111/j.1475-6773.2005.00483.x.

Lemieux-Charles L, McGuire W, Champagne F, Barnsley J, Cole D, Sicotte C: The use of multilevel performance indicators in managing performance in health care organizations. Management Decision. 2003, 41 (8): 760-770. 10.1108/00251740310496279.

Mazmanian PE, Kreutzer JS, Devany CW, Martin KO: A survey of accredited and other rehabilitation facilities: education, training and cognitive rehabilitation in brain-injury programmes. Brain Inj. 1993, 7 (4): 319-331. 10.3109/02699059309034958.

Fiorreti G: The organizational learning curve. Eur J Oper Res. 2007, 177 (3): 1375-1384. 10.1016/j.ejor.2005.04.009.

Gómez PJ, Céspedes Lorente JJ, Valle Cabrera R: Training practices and organizational learning capability: Relationship and implications. JEIT. 2004, 28 (2/3/4): 234-256.

Senge P, Kleiner A, Roberts C, Ross R, Roth G, Smith B: The Dance of Change: The Challenges of Sustaining Momentum in Learning Organizations. 1999, New York: Doubleday/Currency

Sheahan M: Customer focus: patient, organization and EQuIP in collaboration. Journal of Qualitative Health Care. 1999, 15: 139-144.

Reinertsen JL, Gosfield AG, Rupp W, Whittington JW: Engaging Physicians in a Shared Quality Agenda. IHI Innovation Series white paper. 2007, Cambridge, MA: Institute for Healthcare Improvement

Greenfield D, Braithwaite J: Developing the evidence base for accreditation of healthcare organizations: a call for transparency and innovation. Qual Saf Health Care. 2009, 18 (3): 162-163. 10.1136/qshc.2009.032359.