Discovering the Internet of Things (IoT) within the business process management

Emerald - Tập 22 Số 2 - Trang 263-270 - 2016
Manlio Del Giudice

Tóm tắt

Purpose – We still know very little about how the Internet of Things (IoT) is changing the way of interpreting the business process management inside and outside firms and this topic is progressively becoming increasingly hot in the leading managerial literature (Al-Mashari and Zairi, 2000). Furthermore, management scholars are aiming at investigating the impact and the role of the IoT on the business process management in terms of promotion of knowledge flow, innovation and competitiveness. Likewise, management researchers aim at understanding how the IoT fosters innovation within organizations and which implications this phenomenon may have on the business process management and competitiveness of firms (Al-Mashari and Zairi, 1999). The purpose of this paper is to offer a literature review on the topic, by considering the technological revitalization through the IoT as a key driver for the business process management of the industrial firm. Design/methodology/approach – The present paper offers a literature review of the most relevant contributions on IoT and business process management. It presents a qualitative approach to the discussion of the technological revitalization concept within industrial firms using IoT technologies. Findings – The rising number of technical contributions using IoT shows that technologies are evolving and there is a learning and application process supported by standardization efforts. Easy installation, standardization, stoutness, configuration and servicing are essential to keep IoT systems operational and hence offering value for the business process management within every industry. From a business process management point of view, value creation from the IoT application to technological revitalizations is pivotal and will affect the use of IoT technologies in the industry, on a progressively higher scale, in the coming years. Originality/value – There are still few contributions in the managerial literature that show the implications of the IoT on business process management of industrial firms and, particularly, on technological revitalization. The paper offers a literature review on the topic, at the same presenting some reflections on the application of the IoT to technological revitalizations, within industrial contexts.

Từ khóa


Tài liệu tham khảo

Abi Research (2013), “More than 30 billion devices will wirelessly connect to the internet of everything in 2020”, available at: www.abiresearch.com/press/more-than-30-billion-devices-will-wirelessly-conne (accessed December 8, 2015).

Al-Mashari, M. and Zairi, M. (1999), “BPR implementation process: an analysis of key success and failure factors”, Business Process Management Journal , Vol. 5 No. 1, pp. 87-112.

Al-Mashari, M. and Zairi, M. (2000), “Revisiting BPR: a holistic review of practice and development”, Business Process Management Journal , Vol. 6 No. 1, pp. 10-42.

Al-Mashari, M. , Al-Mudimigh, A. and Zairi, M. (2003), “Enterprise resource planning: a taxonomy of critical factors”, European Journal of Operational Research , Vol. 146 No. 2, pp. 352-364.

Al-Mashari, M. , Irani, Z. and Zairi, M. (2001), “Business process reengineering: a survey of international experience”, Business Process Management Journal , Vol. 7 No. 5, pp. 437-455.

Ali, A.H. , Abouhogail, R.A. , Tarrad, I.F. and Youssef, M.I. (2014), “Assessment and comparison of commonly used wireless technologies from mobile payment systems perspective”, International Journal of Software Engineering and its Applications , Vol. 8 No. 2, pp. 255-266.

Atzori, L. , Iera, A. and Morabito, G. (2010), “The Internet of things: a survey”, Computer Networks , Vol. 54 No. 15, pp. 2787-2805.

Atzori, L. , Iera, A. , Morabito, G. and Nitti, M. (2012), “The Social Internet of Things (SIoT) – when social networks meet the Internet of Things: concept, architecture and network characterization”, Computer Networks , Vol. 56 No. 16, pp. 3594-3608.

Berman, S.J. and Kesterson-Townes, L. (2012), “Connecting with the digital customer of the future”, Strategy & Leadership , Vol. 40 No. 6, pp. 29-35.

Campanella, F. , Della Peruta, M.R. and Del Giudice, M. (2013), “The role of sociocultural background on the characteristics and the financing of youth entrepreneurship. An exploratory study of university graduates in Italy”, Journal of the Knowledge Economy , Vol. 4 No. 3, pp. 244-259.

Cooper, A.C. and Smith, C.G. (1992), “How established firms respond to threatening technologies”, Academy of Management Executive , Vol. 6 No. 2, pp. 56-69.

Curtin, J. , Kauffman, R.J. and Riggins, F.J. (2007), “Making the ‘MOST’ out of RFID technology: a research agenda for the study of the adoption, usage and impact of RFID”, Information Technology Management , Vol. 8 No. 2, pp. 87-110.

Day, G. (1999), Market-Driven Strategy , The Free Press, New York, NY.

Del Giudice, M. and Maggioni, V. (2014), “Managerial practices and operative directions of knowledge management within inter-firm networks: a global view”, Journal of Knowledge Management , Vol. 18 No. 5, pp. 841-846.

Del Giudice, M. and Straub, D. (2011), “IT and entrepreneurism: an on-again, off-again love affair or a marriage?”, MIS Quarterly , Vol. 35 No. 4, pp. 3-8.

Del Giudice, M. , Carayannis, E.G. and Della Peruta, M.R. (2012), “Culture and cooperative strategies: knowledge management perspectives”, Cross-Cultural Knowledge Management , Springer, New York, NY, pp. 49-62.

Fleisch, E. (2010), “What is the Internet of Things? An economic perspective”, Economics, Management and Financial Markets , Vol. 5 No. 2, pp. 125-157.

Gartner, Inc. (2013), “Gartner says the Internet of Things installed base will grow to 26 billion units by 2020”, Gartner, Inc., available at: www.gartner.com/newsroom/id/2636073 (accessed December 8, 2015).

Glasser, D.J. , Goodman, K.W. and Einspruch, N.G. (2007), “Chips, tags and scanners: ethical challenges for radio frequency identification”, Ethics and Information Technology , Vol. 9 No. 2, pp. 101-109.

Gubbi, J. , Buyya, R. , Marusic, S. and Palaniswami, M. (2013), “Internet of Things (IoT): a vision, architectural elements, and future directions”, Future Generation Computer Systems , Vol. 29 No. 7, pp. 1645-1660.

Heller Baird, C. and Parasnis, G. (2011), “From social media to social customer relationship management”, Strategy & Leadership , Vol. 39 No. 5, pp. 30-37.

Höller, J. , Tsiatsis, V. , Mulligan, C. , Karnouskos, S. , Avesand, S. and Boyle, D. (2014), From Machine-to-Machine to the Internet of Things: Introduction to a New Age of Intelligence , Elsevier, Waltham, MA.

Iglesias, O. , Ind, N. and Alfaro, M. (2013), “The organic view of the brand: a brand value co-creation model”, Journal of Brand Management , Vol. 20 No. 8, pp. 670-688.

ITU (2005), ITU Internet Reports 2005: The Internet of Things , 7th ed., ITU, Geneva.

Jankowski, S. (2014), “The sectors where the Internet of Things really matters”, available at: http://blogs.hbr.org/2014/10/the-sectors-where-the-internet-of-things-really-matters (accessed December 8, 2015).

Jara, A.J. , Parra, M.C. and Skarmeta, A.F. (2014a), “Participative marketing: extending social media marketing through the identification and interaction capabilities from the Internet of Things”, Personal and Ubiquitous Computing , Vol. 18 No. 4, pp. 997-1011.

Jara, A.J. , Lopez, P. , Fernandez, D. , Castillo, J.F. , Zamora, M.A. and Skarmeta, A.F. (2014b), “Mobile discovery: discovering and interacting with the world through the Internet of Things”, Personal and Ubiquitous Computing Archive , Vol. 18 No. 2, pp. 323-338.

Kotler, P. , Kartajaya, H. and Setiawan, I. (2010), Marketing 3.0. From Products to Customers to the Human Spirit , John Wiley & Sons, Inc., Hoboken, NJ.

Li, C.M. , Wang, R. and Huang, L. (2014), “The key technology and application of the Internet of Things”, Applied Mechanics and Materials , Vol. 644, pp. 2812-2815.

Li, Y. , Hou, M. , Liu, H. and Liu, Y. (2012), “Towards a theoretical framework of strategic decision, supporting capability and information sharing under the context of Internet of Things”, Information Technology and Management , Vol. 13 No. 4, pp. 205-216.

Luckett, D. (2004), “The supply chain”, BT Technology Journal , Vol. 22 No. 3, pp. 50-55.

Luo, C.W. , Yin, X.W. and Ni, C.D. (2014), “The development on information collection system based Internet of Things”, Applied Mechanics and Materials , Vol. 644, pp. 3153-3156.

National Intelligence Council (2008), “Disruptive technologies global trends 2025. Six technologies with potential impacts on US interests out to 2025”, National Intelligence Council, available at: www.fas.org/irp/nic/disruptive.pdf (accessed December 8, 2015).

Nielsen, J. (2006), “The 90-9-1 rule for participation inequality in social media and online communities”, available at: http://useit.com/alertbox/participation_inequality.html (accessed December 8, 2015).

Nitti, M. , Girau, R. , Atzori, L. , Iera, A. and Morabito, G. (2012), “A subjective model for trustworthiness evaluation in the Social Internet of Things”, Personal Indoor and Mobile Radio Communications (PIMRC), IEEE 23rd International Symposium, IEEE, pp. 18-23.

O’Really, T. (2005), “What is Web 2.0. Design patterns and business models for the next generation of software”, September 30, available at: www.oreilly.com/pub/a/web2/archive/what-is-web-20.html (accessed December 8, 2015).

Palacios-Marqués, D. , Merigó, J.M. and Soto-Acosta, P. (2015), “Online social networks as an enabler of innovation in organizations”, Management Decision , Vol. 53 No. 9, pp. 1906-1920.

Palacios-Marqués, D. , Soto-Acosta, P. and Merigó, J.M. (2015), “Analyzing the effects of technological, organizational and competition factors on web knowledge exchange in SMEs”, Telematics and Informatics , Vol. 32 No. 1, pp. 23-32.

Prahalad, C.H. and Ramaswamy, V. (2004), “Co-creating unique value with customers”, Strategy & Leadership , Vol. 32 No. 3, pp. 4-9.

Roman, R. , Zhou, J. and Lopez, J. (2013), “On the features and challenges of security and privacy in distributed internet of things”, Computer Networks , Vol. 57 No. 10, pp. 2266-2279.

Sanchez Lopez, T. , Ranasinghe, D.C. , Harrison, M. and McFarlan, D. (2012), “Adding sense to the Internet of Things. An architecture framework for smart object systems”, Journal Personal and Ubiquitous Computing , Vol. 16 No. 3, pp. 291-308.

Schiavone, F. (2013), Communities of Practice and Vintage Innovation. A Strategic Reaction to Technological Change , Springer, New York, NY.

Smith, I.G. (Ed.) (2012), The Internet of Things 2012 New Horizons , Platinum, Halifax.

Soto-Acosta, P. , Casado-Lumbreras, C. and Cabezas-Isla, F. (2010), “Shaping human capital in software development teams: the case of mentoring enabled by semantics”, IET Software , Vol. 4 No. 6, pp. 445-452.

Soto-Acosta, P. , Popa, S. and Palacios-Marqués, D. (2015), “E-business, organizational innovation and firm performance in manufacturing SMEs: an empirical study in Spain”, Technological and Economic Development of Economy , pp. 1-20.

Straub, D. and Del Giudice, M. (2012), “Use”, MIS Quarterly , Vol. 36 No. 4, pp. 3-7.

Swan, M. (2012), “Sensor mania! The Internet of Things, wearable computing, objective metrics, and the quantified self 2.0”, Journal of Sensor and Actuator Networks , Vol. 1 No. 3, pp. 217-253.

Vermesan, O. and Friess, P. (Eds) (2014), Internet of Things – From Research and Innovation to Market Deployment , River Publishers, Aalborg.

Wang, W. , De, S. , Cassar, G. and Moessner, K. (2013), “Knowledge representation in the Internet of Things: semantic modelling and its applications”, Automatika , Vol. 54 No. 4, pp. 388-400.

Weber, R.H. (2010), “Internet of Things. new security and privacy challenges”, Computer Law & Security Review , Vol. 26 No. 1, pp. 23-30.

Weyrich, M. , Schmidt, J.-P. and Ebert, C. (2014), “Machine-to-machine communication”, IEEE Software , Vol. 31 No. 4, pp. 19-23.

Yan, Z. , Zhang, P. and Vasilakos, A.V. (2014), “A survey on trust management for Internet of Things”, Journal of Network and Computer Applications , Vol. 42, pp. 120-134.

Zairi, M. (1998), Benchmarking for Best Practice: Continuous Learning Through Sustainable Innovation , Butterworth-Heinemann, Oxford.

Thông tin
Thông tin xuất bản

Emerald

Tập 22 Số 2

263-270

Thông tin tác giả