Phát triển năng lực quản lý thảm họa: phương pháp trung tâm đánh giá

Baird, K. and Cameron, A. (1998), “Disaster management”, Chartered Acountants Journal of New Zealand, Vol. 77, pp. 28‐31.

Ballantyne, I. and Povah, N. (1995), Assessment and Development Centres, Gower, Aldershot.

Bandura, A. (1997), Self‐Efficacy: The Exercise of Control, W.H. Freeman, New York, NY.

Blanchard, P.N. and Thacker, J.W. (1999), Effective Training: Systems, Strategies, and Practices, Prentice‐Hall, New Jersey, NJ.

Burke, E. and Hendry, C. (1997), “Decision making on the London incident ground: an exploratory study”, Journal of Managerial Psychology, Vol. 12, pp. 40‐7.

Carrick, P. and Williams, R. (1999), “Development centres – a review of assumptions”, Human Resource Management Journal, Vol. 9, pp. 77‐92.

Chan, D. (1996), “Criterion and construct validation of an assessment centre”, Journal of Occupational and Organizational Psychology, Vol. 69, pp. 167‐81.

Christine, B. (1995), “Disaster management: lessons learned”, Risk Management, Vol. 42, pp. 19‐34.

Clark, J. (1996), “Hope for the best, but plan for the worst: the need for disaster planning”, Employment Relations Today, Vol. 22, pp. 41‐53.

Cooke, N.J., Salas, E., Cannon‐Bowers, J.A. and Stout, R.J. (2000), “Measuring team knowledge”, Human Factors, Vol. 42, pp. 151‐73.

Crego, J. and Spinks, T. (1997), “Critical incident management simulation”, in Flin, R., Salas, E. Straub, M. and Martin, L. (Eds), Decision Making under Stress: Emerging Themes and Applications, Ashgate, Aldershot.

Endsley, M.R. (1995), “Toward a theory of situation awareness”, Human Factors, Vol. 37, pp. 32‐64.

Entin, E.E. and Serfaty, D. (1999), “Adaptive team coordination”, Human Factors, Vol. 41, pp. 312‐25.

Fleenor, J.W. (1996), “Constructs and developmental assessment centres: further troubling empirical findings”, Journal of Business and Psychology, Vol. 3, pp. 319‐33.

Fletcher, C. and Kerslake, C. (1992), “The impact of assessment centers and their outcomes on participants’ self‐assessments”, Human Relations, Vol. 45, pp. 281‐9.

Flin, R. (1996), Sitting in the Hot Seat: Leaders and Teams for Critical Incident Management, Wiley, Chichester.

Flin, R., Slaven, G. and Stewart, K. (1996), “Emergency decision making in the offshore oil and gas industry”, Human Factors, Vol. 38 , pp. 262‐87.

Granot, H. (1999), “Emergency inter‐organizational relationships”, Disaster Prevention and Management, Vol. 8 No. 1, pp. 21‐6.

Hensel, J. (1999), “Hurricane and earthquake planning”, Occupational Health & Safety, Vol. 68, pp. 222‐3.

Hightower, H.C. and Couta, M. (1996), “Co‐ordinating emergency management: a Canadian example”, in Styles, R.T. and Waugh, W.L. (Eds), Disaster Management in the USA and Canada: The Politics, Policymaking, Administration and Analysis of Emergency Management, 2nd ed., Charles C. Thomas, Springfield, IL.

Hudson, M. (1996), “Disaster management business contingency planning”, Safety & Health Practitioner, Vol. 14, pp. 44‐6.

Jentsch, F., Barnett, J., Bowers, C.A. and Salas, E. (1999), “Who is flying this plane anyway? What mishaps tell us about crew member role assignment and air crew situation awareness”, Human Factors, Vol. 41, pp. 1‐14.

Jex, S.M. and Bliese, P.D. (1999), “Efficacy beliefs as a moderator of the impact of work‐related stressors: a multi‐level study”, Journal of Applied Psychology, Vol. 84, pp. 349‐61.

Johnson, W.H. and Matthews, W.R. (1995), “Disaster plan simulates plane crash into high‐rise building”, Facilities, Vol. 13, pp. 31‐7.

Jones, A., Herriot, P., Long, B. and Drakeley, R. (1991), “Attempting to improve the validity of a well‐established assessment centre”, Journal of Occupational Psychology, Vol. 64, pp. 1‐21.

Joyce, L.W., Thayer, P.W. and Pond, S.B. (1994), “Managerial functions: an alternative to traditional assessment centre dimensions”, Personnel Psychology, Vol. 47, pp. 109‐21.

Klein, G. (1997), “Recognition‐primed decision making”, in Zsambok, C. and Klein, G. (Eds), Naturalistic Decision Making, Lawrence Erlbaum, Hillsdale, NJ.

Klimoski, R.J. and Brickner, M. (1987), “Why do assessment centers work? The puzzle of assessment centre validity”, Personnel Psychology, Vol. 40, pp. 243‐60.

Lowry, P.E. (1995), “The assessment centre process: assessing leadership in the public sector”, Public Personnel Management, Vol. 24, pp. 443‐50.

Orasanu, J. (1997), “Stress and naturalistic decision making: strengthening the weak links”, in Flin, R., Salas, E., Straub, M. and Martin, L. (Eds), Decision Making under Stress: Emerging Themes and Applications, Ashgate, Aldershot.

Paton, D. (1996), “Training disaster workers: promoting wellbeing and operational effectiveness”, Disaster Prevention Management, Vol. 5, pp. 11‐18.

Paton, D. (1997), “Managing work‐related psychological trauma: an organisational psychology of response and recovery”, Australian Psychologist, Vol. 32, pp. 46‐55.

Paton, D. and Flin, R. (1999), “Disaster stress: an emergency management perspective”, Disaster Prevention and Management, Vol. 8 No. 4, pp. 261‐7.

Paton, D., Johnston, D. and Houghton, B. (1998), “Organisational responses to a volcanic eruption”, Disaster Prevention and Management, Vol. 7, pp. 5‐13.

Paton, D., Johnston, D., Houghton, B., Flin, R., Ronan, K. and Scott, B. (1999), “Managing natural hazard consequences: information management and decision making”, Journal of the American Society of Professional Emergency Managers, Vol. 6, pp. 37‐48.

Quanjel, M.M.H., Willems, A.J. and Talen, A.N. (1998), “Crisislab: evaluation and improvement of crisis management through simulation/gaming”, Simulation & Gaming, Vol. 29, pp. 450‐5.

Robertson, I., Gratton, L. and Sharpley, D. (1987), “The psychometric properties and design of managerial assessment centres: dimensions into exercises won’t go”, Journal of Occupational Psychology, Vol. 60, pp. 187‐95.

Rogalski, J. and Samurcay, R. (1993), “Analysing communication in complex distributed decision making”, Ergonomics, Vol. 36, pp. 1329‐42.

Russell, C.J. and Domm, D.R. (1995), “Two field tests of an explanation of assessment centre validity”, Journal of Occupational and Organizational Psychology, Vol. 68, pp. 25‐47.

Sadri, G. and Robertson, I.T. (1993), “Self‐efficacy and work‐related behaviour: a review and meta‐analysis”, Applied Psychology: An International Review, Vol. 42, pp. 139‐52.

Salas, E., Fowlkes, J.E., Stout, R.J., Milanovich, D.M. and Prince, C. (1999), “Does CRM training improve teamwork skills in the cockpit? Two evaluation studies”, Human Factors, Vol. 41, pp. 326‐43.

Smallman, C. and Weir, D. (1999), “Communication and cultural distortion during crises”, Disaster Prevention and Management, Vol. 8 No. 1, pp. 33‐41.

Sternberg, R.J., Forsythe, G.B., Hedlund, J., Horvath, J.A., Wagner, R.K., Williams, W.M., Snook, S.A. and Grigorenko, E.L. (2000), Practical Intelligence in Everyday Life, Cambridge University Press, Cambridge.

Stout, R.J., Cannon‐Bowers, J.A., Salas, E. and Milanovich, D.M. (1999), “Planning, shared mental models and coordinated performance: an empirical link is established”, Human Factors, Vol. 41, pp. 61‐71.

Thornton, G.C. III (1992), Assessment Centres in Human Resource Management, Addison‐Wesley, Boston, MA.

Thornton, G.C. III, Kaman, V., Layer, S. and Larsh, S. (1995), “Effectiveness of two forms of assessment centre feedback: attribute feedback and task feedback”, Paper presented at the 23rd International Congress on the Assessment Center Method, Kansas City, KS.

Tovey, M.D. (1997), Training in Australia, Prentice‐Hall, Sydney.

Wagner, R.K. and Sternberg, R.J. (1985), “Practical intelligence in real‐world pursuits: the role of tacit knowledge”, Journal of Personality and Social Psychology, Vol. 49, pp. 436‐58.