Developing a personalized recommendation system in a smart product service system based on unsupervised learning model

Abramovici, 2014, PSS sustainability assessment and monitoring framework (PSS-SAM)–case study of a multi-module PSS solution, Procedia CIRP, 16, 140, 10.1016/j.procir.2014.01.018 Baines, 2007, State-of-the-art in product-service systems, Proc. Inst. Mech. Eng. Part B J. Eng. Manuf., 221, 1543, 10.1243/09544054JEM858 Bangor, 2009, Determining what individual SUS scores mean: adding an adjective rating scale, J. Usability Stud., 4, 114 Beam, 2018, Big data and machine learning in health care, JAMA, 319, 1317, 10.1001/jama.2017.18391 Brown, 2015 Chang, 2019, A user-centric smart product-service system development approach: a case study on medication management for the elderly, Adv. Eng. Inform., 42, 10.1016/j.aei.2019.100979 Chen, 2014, Big data deep learning: challenges and perspectives, IEEE Access, 2, 514, 10.1109/ACCESS.2014.2325029 Chiu, 2020, Design a personalised product service system utilising a multi-agent system, Adv. Eng. Inform., 43, 10.1016/j.aei.2020.101036 Chiu, 2015, A systematic methodology to develop business model of a product service system, Int. J. Ind. Eng.: Theory Appl. Pract., 22, 369 Chiu, 2018, An integrated product service system modelling methodology with a case study of clothing industry, Int. J. Prod. Res., 56, 2388, 10.1080/00207543.2017.1374570 Chiu, 2019, Product service system transition method: building firm’s core competence of enterprise, Int. J. Prod. Res., 57, 6452, 10.1080/00207543.2019.1566670 Chiu, 2020, An integrative machine learning method to improve fault detection and productivity performance in a cyber-physical system, J. Comput. Inf. Sci. Eng., 20, 10.1115/1.4045663 Chowdhury, 2018, smart product-service systems (Smart PSS) in industrial firms: a literature review, Vol. 73, 26 Demirkan, 2015, Innovations with smart service systems: analytics, big data, cognitive assistance, and the internet of everything, Commun. Assoc. Inf. Syst., 37, 35 Deng, 2014, Deep learning: methods and applications, Found. Trendsâ® Signal Process., 7, 197, 10.1561/2000000039 Devlin, 2018, Bert: pre-training of deep bidirectional transformers for language understanding, arXiv Esteva, 2019, A guide to deep learning in healthcare, Nat. Med., 25, 24, 10.1038/s41591-018-0316-z Fargnoli, 2019, A practical ANP-QFD methodology for dealing with requirements’ inner dependency in PSS development, Comput. Ind. Eng., 127, 536, 10.1016/j.cie.2018.10.042 Fayers, 2007 Geum, 2011, Technology roadmapping for technology-based product–service integration: a case study, J. Eng. Technol. Manage., 28, 128, 10.1016/j.jengtecman.2011.03.002 Goedkoop, 1999, Product service systems, ecological and economic basics, Rep. Dutch Ministries Environ. (VROM) Econ. Affairs (EZ), 36, 1 Guillon, 2020, Product⋎ service system configuration: a generic knowledge-based model for commercial offers, Int. J. Prod. Res., 1 Hart, 1988, Development of NASA-TLX (Task Load Index): results of empirical and theoretical research, Adv. Psychol., 52, 139, 10.1016/S0166-4115(08)62386-9 Hussain, 2012, A framework to inform PSS conceptual design by using system-in-use data, Comput. Ind., 63, 319, 10.1016/j.compind.2012.02.013 Jordan, 2015, Machine learning: trends, perspectives, and prospects, Science, 349, 255, 10.1126/science.aaa8415 Kim, 2018, A data-driven approach to designing new services for vehicle operations management, Int. J. Ind. Eng., 25, 604 Kuhlenkötter, 2017, New perspectives for generating smart PSS solutions–life cycle, methodologies and transformation, Procedia CIRP, 64, 217, 10.1016/j.procir.2017.03.036 Längkvist, 2014, A review of unsupervised feature learning and deep learning for time-series modeling, Pattern Recognit. Lett., 42, 11, 10.1016/j.patrec.2014.01.008 Lau, 2016, An empirical evaluation of doc2vec with practical insights into document embedding generation, arXiv Le, 2014, 1188 LeCun, 2015, Deep learning, Nature, 521, 436, 10.1038/nature14539 Lee, 2019, A structural service innovation approach for designing smart product service systems: case study of smart beauty service, Adv. Eng. Inform., 40, 154, 10.1016/j.aei.2019.04.006 Lerch, 2015, Digitalized product-service systems in manufacturing firms: a case study analysis, Res. Manage., 58, 45 Lim, 2018, Data-driven understanding of smart service systems through text mining, Serv. Sci., 10, 154, 10.1287/serv.2018.0208 Liu, 2019, A framework integrating interval-valued hesitant fuzzy DEMATEL method to capture and evaluate co-creative value propositions for smart PSS, J. Clean. Prod., 215, 611, 10.1016/j.jclepro.2019.01.089 Liu, 2020, A framework with hybrid approach to analyse system requirements of smart PSS toward customer needs and co-creative value propositions, Comput. Ind. Eng., 139, 10.1016/j.cie.2019.03.040 Long, 2013, Product service system configuration based on support vector machine considering customer perception, Int. J. Prod. Res., 51, 5450, 10.1080/00207543.2013.778432 Maglio, 2016, Innovation and big data in smart service systems, J. Innov. Manage., 4, 11, 10.24840/2183-0606_004.001_0003 Manzini, 2003, A strategic design approach to develop sustainable product service systems: examples taken from the ‘environmentally friendly innovation’Italian prize, J. Clean. Prod., 11, 851, 10.1016/S0959-6526(02)00153-1 Mont, 2002, Clarifying the concept of product–service system, J. Clean. Prod., 10, 237, 10.1016/S0959-6526(01)00039-7 Muñoz López, 2020, Sustainability assessment of product–service systems using flows between systems approach, Sustainability, 12, 3415, 10.3390/su12083415 Nunnally, 1978 Porter, 2015, How smart, connected products are transforming companies, Harv. Bus. Rev., 93, 96 Ramos, 2003, Using tf-idf to determine word relevance in document queries, Proceedings of the First Instructional Conference on Machine Learning, 242, 133 Roy, 2000, Sustainable product-service systems, Futures, 32, 289, 10.1016/S0016-3287(99)00098-1 Tukker, 2004, Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet, Bus. Strategy Environ., 13, 246, 10.1002/bse.414 Valencia, 2013, Characteristics of smart PSSs: design considerations for value creation, 2nd Cambridge Academic Design Management Conference, 351 Valencia Cardona, 2015, The design of smart product-service systems (PSSs): an exploration of design characteristics, Int. J. Des., 9, 2015 Vaswani, 2017, Attention is all you need, 5998 Yang, 2009, A practical methodology for realizing product service systems for consumer products, Comput. Ind. Eng., 56, 224, 10.1016/j.cie.2008.05.008 Young, 2018, Recent trends in deep learning based natural language processing, IEEE Comput. Intell. Mag., 13, 55, 10.1109/MCI.2018.2840738 Zheng, 2018, A systematic design approach for service innovation of smart product-service systems, J. Clean. Prod., 201, 657, 10.1016/j.jclepro.2018.08.101 Zheng, 2019, Industrial smart product-service systems solution design via hybrid concerns, Procedia CIRP, 83, 187, 10.1016/j.procir.2019.02.129 Zheng, 2019, A survey of smart product-service systems: key aspects, challenges and future perspectives, Adv. Eng. Inform., 42, 10.1016/j.aei.2019.100973