Demand chain management: an integrative approach in automotive retailing

Journal of Operations Management - Tập 20 - Trang 707-728 - 2002
Peter Hines1, Riccardo Silvi2, Monica Bartolini2
1Lean Enterprise Research Centre, Cardiff Business School, Aberconway Building, Colum Drive, Cardiff, CF10 3EU, UK
2Bologna University, Forlı̀ Campus, P. le della Vittoria, 15, 47100 Forlı̀ (FC), Italy

Tóm tắt

AbstractRecent reviews of the ‘operations management’ (OM) research literature have shown a surprising little shift towards empirical methodologies from traditional modelling solution methods. In addition, there is generally a lack of empirical testing and validation of manufacturing strategies. Coupled to this fact is that empirical work is rarely carried out in an inter‐disciplinary manner, with the complete combination of OM, marketing, strategy, lean thinking and accounting approaches particularly poorly researched. Fully cross‐functional integrative empirical research is required to help support the understanding of the applicability of OM practices within industry. This paper explores such an integration of approaches developed within the ‘lean thinking, strategic cost management, marketing and policy deployment areas’. In order to investigate the approach a single automotive retailer is used as an instrumental case. The results of the study show that the new approach stands up well as an integrative approach that can prove highly beneficial results. However, the pilot work also identified a number of limitations that are the basis of further refinement and testing of the method.

Tài liệu tham khảo

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