Defining and measuring patient satisfaction with medical care
Tóm tắt
Từ khóa
Tài liệu tham khảo
Aday, 1980
American Psychological Association, 1974
Campbell, 1959, Convergent and discriminant validation by the multitrait-multimetlhod matrix, Psychological Bulletin, 56, 81, 10.1037/h0046016
Chu, 1973, Health related research in southernmost Illinois: A preliminary report
Comrey, 1961, Factored homogeneous item dimensions in personality research, Educational and Psychological Measurement, 21, 417, 10.1177/001316446102100215
Cronbach, 1951, Coefficient α and the internal structure of tests, Psychometrika, 16, 297, 10.1007/BF02310555
Helmstadter, 1964
Howard, 1962, A method for correcting item-total correlations for the effect of relevant item inclusion, Educational and Psychological Measurement, 22, 731, 10.1177/001316446202200407
Hulka, 1970, Scale for the measurement of attitudes toward physicians and primary medical care, Medical Care, 8, 429, 10.1097/00005650-197009000-00010
Kaiser, 1971, Relating factors between studies based upon different individuals, Multivariate Behavioral Research, 6, 409, 10.1207/s15327906mbr0604_3
Likert, 1932, A technique for the measurement of attitudes, Archives of Psychology, 1
Snyder, 1975
Ware, 1978, Effects of acquiescent response set on patient satisfaction ratings, Medical Care, 16, 327, 10.1097/00005650-197804000-00005
Ware, 1981, How to survey patient satisfaction, Drug Intelligence and Clinical Pharmacy, 15, 892, 10.1177/106002808101501107
Ware, 1983, Behavioral consequences of consumer dissatisfaction with medical care, Evaluation and Program Planning, 6, 291, 10.1016/0149-7189(83)90009-5
Ware, 1978, The measurement and meaning of patient satisfaction, Health and Medical Care Services Review, 1, 1
Ware, J.E., Jr., Kane, R.L., Davies, A.R., & Brooks, R. H. The patient role in assessing medical care process. Santa Monica, CA: The Rand Corporation, in press.
Ware, 1973
Ware, 1975, Dimensions of patient attitudes regarding doctors and medical care services, Medical Care, 13, 669, 10.1097/00005650-197508000-00006
Ware, 1976
Ware, 1976
Ware, 1975, Consumer perceptions of health care services: Implications for academic medicine, Journal of Medical Education, 50, 839