Data quality challenges in the UK social housing sector

Adam, 2015 Ang, 2000, Management issues in data warehousing: Insights from the Housing and Development Board, Decision Support Systems, 29, 11, 10.1016/S0167-9236(99)00085-8 Bose, 2002, Customer relationship management: key components for IT success, Industrial Management & Data Systems, 89, 10.1108/02635570210419636 DCLG, 2016 Eckerson, 2002 Eppler, 2004, 311 Fu, 2011, Data governance in predictive toxicology: a review, Journal of Cheminformatics, 3, 1 Fung, 2008, Systematic review: the evidence that publishing patient care performance data improves quality of care, Annals of Internal Medicine, 148, 111, 10.7326/0003-4819-148-2-200801150-00006 Gruis, 2004, Strategic asset management in the social rented sector: approaches of Dutch and English housing associations, Urban Studies, 41, 1229, 10.1080/0042098042000214761 Hüner, 2011, Product data quality in supply chains: the case of Beiersdorf, Electronic Markets, 21, 141, 10.1007/s12525-011-0059-x HCA, 2015 HMG, 2008 HMG, 2010 HMG, 2010 HMG, 2010 HMG, 2010 Haug, 2011, The costs of poor data quality, Journal of Industrial Engineering and Management, 4, 168, 10.3926/jiem.2011.v4n2.p168-193 Hazen, 2014, Data quality for data science, predictive analytics, and big data in supply chain management: an introduction to the problem and suggestions for research and applications, International Journal of Production Economics, 154, 72, 10.1016/j.ijpe.2014.04.018 Heinrich, 2009, A procedure to develop metrics for currency and its application in CRM, Journal of Data and Information Quality (JDIQ), 1, 5 ISO, 2015 Jourdan, 2008, Business intelligence: An analysis of the literature, Information Systems Management, 25, 121, 10.1080/10580530801941512 Leach, M. (11/07/2016). The problem with housing and data. HACT. Retrieved from: http://www.hact.org.uk/blog/2016/07/11/problem-housing-and-data. Lee, 2006 Madnick, 2009, Overview and framework for data and information quality research, Journal of Data and Information Quality (JDIQ), 1, 2 Mikkelsen, 2005, Consequences of impaired data quality on information retrieval in electronic patient records, International Journal of Medical Informatics, 74, 387, 10.1016/j.ijmedinf.2004.11.001 Oltean-Dumbrava, 2014, The top-down-bottom-up methodology as a common approach to define bespoke sets of sustainability criteria for the built environment, ASCE Journal of Management in Engineering, 27, 651 Oltean-Dumbrava, 2016, Assessment and relative sustainability of common types of roadside noise barriers, International Journal of Cleaner Production, 112, 2922, 10.1016/j.jclepro.2015.09.096 Palczewska, 2013, Towards model governance in predictive toxicology, International Journal of Information Management, 33, 567, 10.1016/j.ijinfomgt.2013.02.005 PricewaterhouseCoopers,18th annual global CEO survey, 2015, retrieved from www.pwc.com/ceosurvey. Quintero, 2015 Redman, 1998, The impact of poor data quality on the typical enterprise, Communications of the ACM, 41, 79, 10.1145/269012.269025 Redman, 2013, Data quality management past, present, and future: Towards a management system for data Rizi, 2013, Development of a public health reporting data warehouse: Lessons learned, Medinfo, 861 Sadiq, S. (Ed.). (2013). Handbook of Data Quality: Research and Practice. Springer Science & Business Media. Shankaranarayan, 2003, Managing data quality in dynamic decision environments: An information product approach, Journal of Database Management, 14, 14, 10.4018/jdm.2003100102 Strong, 1997, Data quality in context, Communications of the ACM, 40, 103, 10.1145/253769.253804 Tee, 2007, Factors influencing organizations to improve data quality in their information systems, Accounting & Finance, 47, 335, 10.1111/j.1467-629X.2006.00205.x Teo, 2006, Towards a holistic perspective of customer relationship management (CRM) implementation: A case study of the housing and development board, Singapore, Decision Support Systems, 42, 1613, 10.1016/j.dss.2006.01.007 Teo, 2005, Meeting the challenges of knowledge management at the housing and development board, Decision Support Systems, 41, 147, 10.1016/j.dss.2004.05.013 Thong, 2000, Business process reengineering in the public sector: The case of the housing development board in Singapore, Journal of Management Information Systems, 17, 245, 10.1080/07421222.2000.11045634 Vine, 2016 Wang, 1996, Beyond accuracy: What data quality means to data Consumers, Journal of Management Information Systems, 12, 5, 10.1080/07421222.1996.11518099 Yang, 2013, Towards a fuzzy expert system on toxicological data quality assessment, Molecular Informatics, 32, 65, 10.1002/minf.201200082 Yeoh, 2010, Critical success factors for business intelligence systems, Journal of Computer Information Systems, 50, 23