Crowdshippers’ intentions to continue participating in last-mile delivery: A study in Vietnam

Asian Journal of Shipping and Logistics - Tập 39 - Trang 48-56 - 2023
Nguyet Nguyen1, Thi Hoang Ha Tran1, Thi Thuy Duong Luu1, Tuan Duong Vu1
1Business Administration Faculty, Thuongmai University, Hanoi 100000, Viet Nam

Tài liệu tham khảo

Alnaggar, 2021, Crowdsourced delivery: A review of platforms and academic literature, Omega, 98, 102, 10.1016/j.omega.2019.102139 Ashforth, 1989, Social identity theory and organization, The Academy of Management Review, 14, 20, 10.2307/258189 Blau, P. (2017). Exchange and Power in Social Life. https://doi.org/10.4324/9780203792643. Blohm, 2018, How to manage crowdsourcing platforms effectively?, California Management Review, 60, 122, 10.1177/0008125617738255 Boons, 2015, Feelings of pride and respect as drivers of ongoing member activity on crowdsourcing platforms, Journal of Management Studies, 52 Brawley, 2016, Work experiences on MTurk: Job satisfaction, turnover, and information sharing, Computers in Human Behavior, 54, 531, 10.1016/j.chb.2015.08.031 Chen, 2016, Research Note—Are Online Labor Markets Spot Markets for Tasks? A Field Experiment on the Behavioral Response to Wage Cuts, Information Systems Research, 27, 403, 10.1287/isre.2016.0633 Chen, 2011, Modelling job stress as a mediating role in predicting turnover intention, Service Industries Journal, 31, 1327, 10.1080/02642060903437543 Chen, 2017, Crowdsourced delivery for last-mile distribution: An agent-based modelling and simulation approach, 2017 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM), 1271, 10.1109/IEEM.2017.8290097 Conway, 2002, Full-time versus part-time employees: Understanding the links between work status, the psychological contract, and attitudes, Journal of Vocational Behavior, 61, 279, 10.1006/jvbe.2001.1857 Côté, 2002, A longitudinal analysis of the association between emotion regulation, job satisfaction, and intentions to quit, Journal of Organizational Behavior, 23, 947, 10.1002/job.174 Deng, X., & Joshi, K.D. (2016). Why Individuals Participate in Micro-task Crowdsourcing Work Environment: Revealing Crowdworkers’ Perceptions. Journalof the Association for Information Systems. 〈http://www.microtask.com/〉. Doucette, 2019, Dual job holding and the gig economy: Allocation of effort across primary and gig jobs, Southern Economic Journal, 85 Dow, S.P., & Klemmer, S.R. (2011). Shepherding the crowd: An approach to more creative crowd work. In Workshop on Crowdsourcing and Human Computation at the Conference on Computer-Human Interaction. (Ed.), Workshop on Crowdsourcing and Human Computation at the Conference on Computer-Human Interaction. (p. 3478). Feldman, 1992, Patterns of part-time employment, Journal of Vocational Behavior, 41, 282, 10.1016/0001-8791(92)90030-4 Feldman, 1995, Employee reactions to temporary jobs, Journal of Managerial Issues, 7, 127 Folkman, 1987, Age differences in stress and coping processes, Psychology and Aging, 2, 171, 10.1037/0882-7974.2.2.171 Fornell, 1981, Structural equation models with unobservable variables and measurement error: Algebra and statistics, Journal of Marketing Research, 18, 382, 10.1177/002224378101800313 Gdowska, 2018, Stochastic last-mile delivery with crowdshipping, Transportation Research Procedia, 30, 90, 10.1016/j.trpro.2018.09.011 Geri, 2017, Crowdsourcing as a business model, Journal of Global Operations and Strategic Sourcing, 10, 90, 10.1108/JGOSS-05-2016-0018 Haas, 2010, The double-edged swords of autonomy and external knowledge: Analyzing team effectiveness in a multinational organization, Academy of Management Journal, 53, 989, 10.5465/amj.2010.54533180 Hackman, 1976, Motivation through the design of work: Test of a theory, Organizational Behavior and Human Performance, 16, 250, 10.1016/0030-5073(76)90016-7 Hair, 2019, When to use and how to report the results of PLS-SEM, European Business Review, 31, 2, 10.1108/EBR-11-2018-0203 Hair, 2014, Partial least squares structural equation modeling (PLS-SEM), European Business Review, 26, 106, 10.1108/EBR-10-2013-0128 Hamari, 2016, The sharing economy: Why people participate in collaborative consumption, Journal of the Association for Information Science and Technology, 67, 2047, 10.1002/asi.23552 Henseler, 2015, A new criterion for assessing discriminant validity in variance-based structural equation modeling, Journal of the Academy of Marketing Science, 43, 115, 10.1007/s11747-014-0403-8 Herriot, 1996, Contracting careers, Human Relations, 49, 757, 10.1177/001872679604900603 Holtom, 2008, 5 turnover and retention research: A glance at the past, a closer review of the present, and a venture into the future, The Academy of Management Annals, 2, 231, 10.5465/19416520802211552 Hsu, 2007, Knowledge sharing behavior in virtual communities: The relationship between trust, self-efficacy, and outcome expectations, International Journal of Human-Computer Studies, 65, 153, 10.1016/j.ijhcs.2006.09.003 Huang, 2020, Crowdsourcing for sustainable urban logistics: Exploring the factors influencing crowd workers’ participative behavior, Sustainability, 12, 3091, 10.3390/su12083091 Jamal, 1984, Job stress and job performance controversy: An empirical assessment, Organizational Behavior and Human Performance, 33, 1, 10.1016/0030-5073(84)90009-6 Kalleberg, A.L., & Dunn, M. (2016). Good Jobs, Bad Jobs in the Gig Economy. Kankanhalli, 2005, Contributing knowledge to electronic knowledge repositories: An empirical investigation, MIS Quarterly, 29, 113, 10.2307/25148670 Karlı, 2022, Kitle Kaynaklı Teslimatın Benimsenmesi: Bir Çevrimiçi Odak Grup Görüşmesi, Journal, 5, 70 Keith, M., Harms, P., & Long, A. (2020). Worker Health and Well-Being in the Gig Economy: A Proposed Framework and Research Agenda (pp. 1–34). https://doi.org/10.1108/S1479–355520200000018002. Larrinaga, 2008, Corporate social reporting and reputation risk management, Accounting, Auditing & Accountability Journal, 21, 337, 10.1108/09513570810863932 Le, 2019, Crowd-shipping services for last mile delivery: Analysis from American survey data, Transportation Research Interdisciplinary Perspectives, 1, 10.1016/j.trip.2019.100008 Lee, 2015, Can education change attitudes toward aging? A quasi-experimental design with a comparison group, Journal of Nursing Education and Practice, 5, 90, 10.5430/jnep.v5n9p90 Leimeister, 2009, Leveraging crowdsourcing: Activation-supporting components for IT-based ideas competition, Journal of Management Information Systems, 26, 197, 10.2753/MIS0742-1222260108 Leung, 2021, Crowd workers’ continued participation intention in crowdsourcing platforms, Journal of Global Information Management, 29, 1, 10.4018/JGIM.20211101.oa13 Liang, 2018, How intrinsic motivation and extrinsic incentives affect task effort in crowdsourcing contests: A mediated moderation model, Computers in Human Behavior, 81, 168, 10.1016/j.chb.2017.11.040 Lim, 2018, Consumer-driven e-commerce: A literature review, design framework, and research agenda on last-mile logistics models, Vol. 48, 308 Liu, 2016, How crowdsourcing risks affect performance: an exploratory model, Management Decision, 54, 2235, 10.1108/MD-12-2015-0604 Liu, 2022, Effect of crowdsourcing work characteristics on perceived work effort in competitive crowdsourcing markets, Internet Research Loan, 2022, Last–Mile Delivery in B2C E-Commerce – Common Practices in Some Countries, But What Do They Mean for Businesses in Vietnam?, Journal of Hunan University Natural Sciences, 10.55463/issn.1674-2974.49.5.3 Lyonette, C., Baldauf, B., & Behle, H. (2010). Quality part-time work: A review of the evidence. Mitchell, 2001, Why people stay: Using job embeddedness to predict voluntary turnover. In, Academy of Management Journal, Vol. 44, 10.2307/3069391 Molm, 2009, Power and social exchange, 153 Norton, 2015, A theoretical framework, multilevel review, and future research agenda, Organization & Environment, 28, 103, 10.1177/1086026615575773 Podsakoff, 2007, Differential challenge stressor-hindrance stressor relationships with job attitudes, turnover intentions, turnover, and withdrawal behavior: A meta-analysis, Journal of Applied Psychology, 92, 438, 10.1037/0021-9010.92.2.438 Punel, 2018, Studying determinants of crowd-shipping use, Travel Behaviour and Society, 12, 30, 10.1016/j.tbs.2018.03.005 Ross, 2010, Who Are the Crowdworkers? Shifting Demographics in Mechanical Turk Seyoum, 2009 Sightler, 1999, Differences between stayers and leavers among part-time workers, Journal of Managerial Issues, 11, 110 Staats, 2017, Fighting against a shortage of truck drivers in logistics: Measures that employers can take to promote drivers’, Work ability and Health Work, 58, 1 Sun, 2011, Working for one penny: Understanding why people would like to participate in online tasks with low payment, Computers in Human Behavior, 27, 1033, 10.1016/j.chb.2010.12.007 Sun, 2015, Understanding the relationships between motivators and effort in crowdsourcing marketplaces: A nonlinear analysis, International Journal of Information Management, 35, 267, 10.1016/j.ijinfomgt.2015.01.009 Tak, 2008, The differences in career-related variables between temporary and permanent employees in information technology companies in Korea, Journal of Career Development, 34, 423, 10.1177/0894845308316294 Tett, 1993, Job satisfaction, organizational commitment, turnover intention, and turnover: Path analyses based on meta-analytic findings, Personnel Psychology, 46, 259, 10.1111/j.1744-6570.1993.tb00874.x Thanh Van. (2021). Last-mile delivery services battle over market share. Venkatesh, 2013, Bridging the qualitative-quantitative divide: guidelines for conducting mixed methods research in information systems, MIS Quarterly: Management Information Systems, 37, 21, 10.25300/MISQ/2013/37.1.02 Wang, 2016, Towards enhancing the last-mile delivery: An effective crowd-tasking model with scalable solutions, Transportation Research Part E: Logistics and Transportation Review, 93, 279, 10.1016/j.tre.2016.06.002 Wasko, 2005, Why Should I Share? Examining Social Capital and Knowledge Contribution in Electronic Networks of Practice, MIS Quarterly, 29, 35, 10.2307/25148667 Xie, 1995, Job scope and stress: Can job scope be too high, The Academy of Management Journal, 38, 1288 Ye, 2015, Understanding knowledge contribution in online knowledge communities: A model of community support and forum leader support, Electronic Commerce Research and Applications, 14, 34, 10.1016/j.elerap.2014.11.002 Zheng, 2011, Task design, motivation, and participation in crowdsourcing contests, International Journal of Electronic Commerce, 15, 57, 10.2753/JEC1086-4415150402