Quản lý nguồn lực tổ bay: cải thiện làm việc nhóm trong các ngành công nghiệp có độ tin cậy cao

Team Performance Management - Tập 8 Số 3/4 - Trang 68-78 - 2002
RhonaFlin1, PaulO’Connor2, KathrynMearns3
1Rhona Flin ([email protected]) is Professor of Applied Psychology, in the Industrial Psychology Group of the Department of Psychology, Aberdeen University, Aberdeen, UK.
2Paul O’Connor ([email protected]) is a Research Assistant in the Industrial Psychology Group of the Department of Psychology, Aberdeen University, Aberdeen, UK.
3Kathryn Mearns ([email protected]) is a Lecturer, in the Industrial Psychology Group of the Department of Psychology, Aberdeen University, Aberdeen, UK.

Tóm tắt

Các ngành hàng không đã nhận thức được tầm quan trọng của lỗi con người trong các vụ tai nạn từ những năm 1970, và đã đóng vai trò quan trọng trong việc phát triển các chương trình đào tạo đặc biệt nhằm giảm thiểu lỗi và tăng cường hiệu quả hoạt động của các tổ bay. Các chương trình quản lý nguồn lực tổ bay (CRM) tập trung vào "các kỹ năng phi kỹ thuật" quan trọng cho hiệu suất hoạt động được cải thiện, chẳng hạn như lãnh đạo, nhận thức tình huống, ra quyết định, làm việc nhóm và giao tiếp. Gần đây, CRM đã được áp dụng bởi các môi trường làm việc “có độ tin cậy cao” khác bao gồm gây mê, kiểm soát không lưu, Hải quân Thương mại, ngành công nghiệp năng lượng hạt nhân, bảo trì hàng không và ngành công nghiệp dầu khí ngoài khơi. Bài báo tổng quan này mô tả các nguyên tắc cơ bản của quản lý nguồn lực tổ bay, sau đó phác thảo những phát triển gần đây trong lĩnh vực hàng không và các môi trường làm việc có độ tin cậy cao khác.

Từ khóa

#quản lý nguồn lực tổ bay #đào tạo #kỹ năng phi kỹ thuật #độ tin cậy cao #hoạt động hàng không

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