Consumer Trust in an Internet Store: A Cross-Cultural Validation

Journal of Computer-Mediated Communication - Tập 5 Số 2 - Trang 0-0
Sirkka L. Järvenpää1, Noam Tractinsky2, Lauri Saarinen3
1Department of Management Science and Information Systems University of Texas
2Ben-Gurion University of the Negev, Beersheba, Israel
3Helsinki School of Economics Michael Vitale Melbourne Business School, The University of Melbourne

Tóm tắt

Từ khóa


Tài liệu tham khảo

Ajzen, 1985, Action control: From cognition to behavior, 11, 10.1007/978-3-642-69746-3_2

Ajzen, 1991, The theory of planned behavior, Organizational Behavior and Human Decision Processes, 50, 179, 10.1016/0749-5978(91)90020-T

Ajzen, 1992, Application of the theory of planned behavior to leisure choice, Journal of Leisure Research, 24, 207, 10.1080/00222216.1992.11969889

Anderson, 1989, Determinants of continuity in conventional industrial channel dyads, Marketing Science, 8, 310, 10.1287/mksc.8.4.310

Arbuckle, 1997, Amos version 3.6.

Bhawuk, 1992, The measurement of intercultural sensitivity using the concepts of dndividualim and collectivism, International Journal of Intercultural Relations, 16, 413, 10.1016/0147-1767(92)90031-O

Bollen, 1989, Structural equations with latent variables, 10.1002/9781118619179

Cannon, 1999, National culture and the development of trust: The need for more data and more theory, Academy of Management Review, 24, 10

Chiles, 1996, Integrating variable risk preferences, trust, and transaction cost economics, Academy of Management Review, 21, 73, 10.5465/amr.1996.9602161566

Culnan, 1999, Information privacy concerns, procedural fairness and impersonal trust: An empirical investigation, Organization Science, 10, 104, 10.1287/orsc.10.1.104

Dawar, 1996, A cross-cultural study of interpersonal information exchange, Journal of International Business Studies, 27, 497, 10.1057/palgrave.jibs.8490142

Deutch, 1958, Trust and suspicion, Journal of Conflict Resolution, 2, 265, 10.1177/002200275800200401

Doney, 1997, An examination of the nature of trust in buyer-seller relationships, Journal of Marketing, 61, 35

Doney, 1998, Understanding the influence of national culture on the development of trust, Academy of Management Review, 23, 601, 10.5465/amr.1998.926629

Dowling, 1994, A model of perceived risk and intended risk-handling activity, Journal of Consumer Research, 21, 119, 10.1086/209386

East, 1993, Investment decisions and the theory of planned behavior, Journal of Economic Psychology, 14, 337, 10.1016/0167-4870(93)90006-7

1997, May 10, search of the perfect market, 3

1999, April 17 Asia Online 69 70

Filenius , M. 1996 Electroninen kaupankaynti. Tietotekniikan tutkimusInstituuting juulkaisuja, Jyvaskylan Yliopisto

Fishbein, 1975, Belief, attitude, intention and behavior: An introduction to theory and research

Fox, 1998, News track - Top 5 online purchase categories, Communications of the ACM, 41, 5, 9, 10.1145/268092.268094

Ganesan, 1994, Determinants of long-term orientation in buyer-seller relationships, Journal of Marketing, 58, 1, 10.1177/002224299405800201

Ganesan, 1997, Dimensions and levels of trust: Implications for commitment to a relationship, Marketing Letters, 8, 439, 10.1023/A:1007955514781

Geyskens, 1998, Generalizations about trust in marketing channel relationships ssing meta-analysis, International Journal of Research in Marketing, 15, 223, 10.1016/S0167-8116(98)00002-0

Geyskens, 1996, The effects of trust and interdependence on relationship commitment: A trans-atlantic study, International Journal of Research in Marketing, 13, 303, 10.1016/S0167-8116(96)00006-7

Gudykunst, 1997, Cultural variability in communication, Communication Research, 24, 327, 10.1177/009365097024004001

Gudykunst, 1996, The influence of cultural individualism-collectivism, self construals, and individual values on communication styles across cultures, Human Communication Research, 22, 510, 10.1111/j.1468-2958.1996.tb00377.x

Hamel, 1998, December 7, E-corporation; More than just Web-based, it's building a new industry order, Fortune, 52

Henry, 1976, Cultural values do correlate with consumer behavior, Journal of Marketing Research, 13, 121, 10.1177/002224377601300201

Hoffman, 1999, Building consumer trust online, Communications of the ACM, 42, 80, 10.1145/299157.299175

Hofstede, 1980, Culture's consequences

Jarvenpaa, 1997, Consumer reactions to electronic shopping on the World Wide Web, Journal of Electronic Commerce, 1, 2, 59

Jarvenpaa, 1999, Consumer trust in an Internet store, Information Technology Management

Keen, 1997, April 21, Are you ready for “trust” economy, ComputerWorld, 80

Kline, 1998, Principles and practice of structural equation modeling

Kramer, 1999, Trust and distrust in organizations: Emerging perspectives, enduring questions, Annual Review of Psychology, 50, 569, 10.1146/annurev.psych.50.1.569

Landon, 1997, The use of quality and reputation indicators by consumers: The case of Bordeaux wine, Journal of Consumer Policy, 20, 289, 10.1023/A:1006830218392

Lohse, 1998, Electronic shopping, Communications of the ACM, 41, 7, 81, 10.1145/278476.278491

Lyytinen, 1999, Finland: The unknown soldier on the IT front, Communications of the ACM, 42, 3, 13, 10.1145/295685.295846

Mayer, 1995, An integrative model of organizational trust, Academy of Management Review, 20, 709, 10.5465/amr.1995.9508080335

McCort, 1993, Culture and consumer behavior: Toward an understanding of cross-cultural consumer behavior in international marketing, Journal of International Consumer Marketing, 6, 2, 91, 10.1300/J046v06n02_07

McKnight, 1998, Initial trust rormation in new organizational relationships, Academy of Management Review, 23, 473, 10.5465/amr.1998.926622

Noorderhaven, 1999, National culture and the development of trust: The need for more data and less theory, Academy of Management Review, 24, 9

Notani, 1997, Perceptions of affordability: Their role in predicting purchase intent and purchase, Journal of Economic Psychology, 18, 525, 10.1016/S0167-4870(97)00022-6

Quelch, 1996, The Internet and international marketing, Sloan Management Review, 37, 3, 60

Saarinen, 1999, Research study on buying new books

Sitkin, 1992, Reconceptualizing the determinants of risk behavior, Academy of Management Review, 17, 9, 10.5465/amr.1992.4279564

Smith, 1997, The effects of organizational differences and trust on the effectiveness of selling partner relationships, Journal of Marketing, 61, 3, 10.1177/002224299706100102

Triandis, 1989, Nebraska Symposium on Motivation: Cross-Cultural Perspectives

Tse, 1988, Does culture matter? A cross-cultural study of executives' choice, decisiveness, and risk adjustment in international marketing, Journal of Marketing, 52, 81

Weber, 1998, Cross-cultural differences in risk perception, but cross-cultural similarities in attitudes towards perceived risk, Management Science, 44, 1205, 10.1287/mnsc.44.9.1205

Yamagishi, 1994, Trust and commitment in the United States and Japan, Motivation and Emotion, 18, 129, 10.1007/BF02249397