Comparing the effects of website quality on customer initial purchase and continued purchase at e-commerce websites

10.1108/10662249710187141

10.1287/isre.13.2.168.84

10.1287/mnsc.29.5.530

10.1145/322796.322805

10.1080/01449299408914592

10.1086/209337

10.1108/09590550110696969

10.1207/S15327744JOCE100101

10.2307/3150876

Cohen P., 1990, Straight and Devious Pathways from Childhood to Adulthood

Cohen J., 2003, Applied Multiple Regression/ Correlation Analysis for the Behavioral Sciences

10.2307/249008

10.1287/isre.3.1.60

DeLone W. H., 35th Hawaii International Conference on System Sciences

10.1080/07421222.2003.11045748

10.1080/01449290410001715723

10.2307/248851

10.2307/1251829

Dumas J. S., 1993, A Practical Guide to Usability Testing

Eagley A. H., 1993, The Psychology of Attitudes

10.1016/S0065-2601(08)60372-X

Fishbein M., 1975, Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research

Forrester Research. 1999. “Report January 1999”. Available for purchase at:http://www.forrester.com

Frokjaer E., 2000, Conference Human Factors in Computing (CHI'00), 345

10.2307/1252265

Gefen D., 2000, Journal of Association for Information Systems, 1, 10.17705/1jais.00008

10.1109/TEM.2003.817277

Gordon I., 2000, Handbook of Relationship Marketing

Harper B., World Conference of the Web Society—WebNet'97: Second AACE Web and the Internet

ISO 9241-11. 1998. “Ergonomic requirements for office work with visual display terminals (VDTs)—Part 11: guidance on usability”.

10.2307/2491304

10.1016/j.im.2003.07.002

Kirakowski J., the 4th Conference on Human Factors and the Web: Our Global Community

10.1287/isre.13.2.205.83

10.1080/10864415.2001.11044233

Lecerof A., 1998, IEEE Transactions on Software Engineering, 24, 863, 10.1109/32.729686

10.2307/259002

Levy M., 2001, Retailing Management,, 4

10.1016/S0378-7206(01)00129-X

10.1016/S0268-4012(00)00005-0

Lindenberg J., Ergonomic in Uitvoering Conference

10.1016/S0378-7206(00)00049-5

Luhmann N., 1979, Trust and Power

10.1287/isre.13.3.334.81

Neal W. D., 1999, Marketing Research, 11, 21

10.1016/S0378-7206(02)00101-5

Nielsen J., 1993, Usability Engineering, 10.1016/B978-0-08-052029-2.50007-3

Nielsen J., 2000, Designing Web Usability: The Practice of Simplicity

10.1287/mksc.19.1.22.15184

Nunnally J. C., 1978, Psychometric Theory

10.1287/isre.13.2.151.88

Parasumaran A., 1985, Journal of Marketing, 49, 41, 10.2307/1251430

10.1509/jmkg.2005.69.4.167

10.2307/249687

10.1016/S0378-7206(01)00112-4

10.1287/isre.13.1.50.96

Reichheld F. F., 2000, Harvard Business Review, 78, 105

10.1509/jmkr.41.3.293.35991

Rogers M., 1997, Inc., 19, 63

Schonberg T., 2000, Communications of the ACM, 43, 53, 10.1145/345124.345142

Shannon C. E., 1949, The Mathematical Theory of Communication

Sisodia R. S., 2000, Handbook of Relationship Marketing

10.2307/248951

10.1287/isre.12.4.337.9706

10.1016/S1071-5819(03)00008-9

10.1080/00208825.1982.11656354

Vassilopoulou K., 2001, Human – Computer Interaction—Interact'01, 76

Yoo B., 2000, Journal of Organizational Computing and Electronic Commerce, 10, 241, 10.1207/S15327744JOCE1004_03

Zhang P., 2002, International Journal of Electronic Commerce, 6, 9