Communication that values patient autonomy is associated with satisfaction with care: a systematic review

Abdel-Tawab, 2002, The relevance of client-centered communication to family planning settings in developing countries: lessons from the Egyptian experience, Social Science & Medicine, 54, 1357, 10.1016/S0277-9536(01)00101-0 Alazri, 2003, The association between satisfaction with services provided in primary care and outcomes in Type 2 diabetes mellitus, Diabetic Medicine, 20, 486, 10.1046/j.1464-5491.2003.00957.x Beck, 2002, Physician-patient communication in the primary care office: a systematic review, The Journal of the American Board of Family Practice, 15, 25 Bensing, 1991, Doctor-patient communication and the quality of care, Social Science & Medicine, 32, 1301, 10.1016/0277-9536(91)90047-G Brown, 1999, Effect of clinician communication skills training on patient satisfaction. A randomized, controlled trial, Annals of Internal Medicine, 131, 822, 10.7326/0003-4819-131-11-199912070-00004 Casserley-Feeney, 2008, Patient satisfaction with private physiotherapy for musculoskeletal pain, BMC Musculoskeletal Disorders, 9, 50, 10.1186/1471-2474-9-50 Cecil, 1997, Control, compliance, and satisfaction in the family practice encounter, Family Medicine, 29, 653 Comstock, 1982, Physician behaviors that correlate with patient satisfaction, Journal of Medical Education, 57, 105 Daaleman, 2004, Chatting behavior and patient satisfaction in the outpatient encounter, Journal of the National Medical Association, 96, 666 Del Piccolo, 2002, Inter and intra individual variations in physicians’ verbal behaviour during primary care consultations, Social Science & Medicine, 55, 1871, 10.1016/S0277-9536(01)00314-8 DiMatteo, 1979, Sensitivity to bodily nonverbal communication as a factor in practitioner-patient rapport, Journal of Nonverbal Behavior, 4, 18, 10.1007/BF00986909 Dimatteo, 1979, Nonverbal communication and physician-patient rapport: an empirical study, Professional Psychology, 10, 540, 10.1037/0735-7028.10.4.540 DiMatteo, 1980, Predicting patient satisfaction from physicians’ nonverbal communication skills, Medical Care, 18, 376, 10.1097/00005650-198004000-00003 Duggan, 2000, Research note: Physicians’ nonverbal rapport building and patients’ talk about the subjective component of illness, Human Communication Research, 27, 299 Edwards, 2004, Patient-based outcome results from a cluster randomized trial of shared decision making skill development and use of risk communication aids in general practice, Family Medicine, 21, 347 Ferreira, 2011, Effect of communication training on health providers to improve therapeutic alliance, Melbourne International Forum XI on Low Back Pain, 132 Finch, 2005, The effects of outcome expectations and satisfaction on weight loss and maintenance: correlational and experimental analyses – a randomized trial, Health Psychology, 24, 608, 10.1037/0278-6133.24.6.608 Flocke, 2002, Relationships between physician practice style, patient satisfaction, and attributes of primary care, Journal of Family Practice, 51, 835 Gilbert, 2009, Communication and outcomes of visits between older patients and nurse practitioners, Nursing Research, 58, 283, 10.1097/NNR.0b013e3181ac1413 Gordon, 2000, Physician expressions of uncertainty during patient encounters, Patient Education and Counseling, 40, 59, 10.1016/S0738-3991(99)00069-5 Graugaard, 2005, Changes in physician-patient communication from initial to return visits: A prospective study in a haematology outpatient clinic, Patient Education and Counseling, 57, 22, 10.1016/j.pec.2004.03.014 Greene, 1994, Older patient satisfaction with communication during an initial medical encounter, Social Science & Medicine, 38, 1279, 10.1016/0277-9536(94)90191-0 Hall, 1994, Satisfaction, gender, and communication in medical visits, Medical Care, 32, 1216, 10.1097/00005650-199412000-00005 Hall, 1988, Meta-analysis of correlates of provider behavior in medical encounters, Medical Care, 26, 657, 10.1097/00005650-198807000-00002 Hall, 1981, Communication of affect between patient and physician, Journal of Health and Social Behavior, 22, 18, 10.2307/2136365 Haskard, 2009, Affective and instrumental communication in primary care interactions: predicting the satisfaction of nursing staff and patients, Health Communication, 24, 21, 10.1080/10410230802606968 Higgins, 2003, Measuring inconsistency in meta-analyses, BMJ, 327, 557, 10.1136/bmj.327.7414.557 Hirsh, 2005, Patient satisfaction with treatment for chronic pain: predictors and relationship to compliance, The Clinical Journal of Pain, 21, 302, 10.1097/01.ajp.0000113057.92184.90 Hunfeld, 1999, Prenatal consultation after a fetal anomaly scan: videotaped exploration of physician's attitude and patient's satisfaction, Prenatal Diagnosis, 19, 1043, 10.1002/(SICI)1097-0223(199911)19:11<1043::AID-PD697>3.0.CO;2-T Koss, 1997, Interactional synchrony, positivity and patient satisfaction in the physician-patient relationship, Medical Care, 35, 1158, 10.1097/00005650-199711000-00007 Landis, 1977, The measurement of observer agreement for categorical data, Biometrics, 33, 159, 10.2307/2529310 Larsen, 1981, Assessment of nonverbal communication in the patient-physician interview, Journal of Family Practice, 12, 481 May, 2000, Patient satisfaction with management of back pain – Part 1: what is satisfaction? Review of satisfaction with medical management, Physiotherapy, 87, 4, 10.1016/S0031-9406(05)61186-8 Mead, 2002, The impact of general practitioners’ patient-centredness on patients’ post-consultation satisfaction and enablement, Social Science & Medicine, 55, 283, 10.1016/S0277-9536(01)00171-X Negri, 1999, Improving interpersonal communication between health care providers and clients, Cochrane Database of Systematic Reviews, 1 Oths, 1994, Communication in a chiropractic clinic: how a D.C. treats his patients, Culture, Medicine and Psychiatry, 18, 83, 10.1007/BF01384878 Paasche-Orlow, 2003, The communication patterns of internal medicine and family practice physicians, The Journal of the American Board of Family Practice, 16, 485, 10.3122/jabfm.16.6.485 Pengel, 2003, Acute low back pain: systematic review of its prognosis, BMJ, 327, 323, 10.1136/bmj.327.7410.323 Pereira, 2005, Patient-physician relationship in Acre Rio Branco, from the patient's point of view, Revista da Associação Médica Brasileira, 51, 153, 10.1590/S0104-42302005000300016 Putnam, 1985, Patient exposition and physician explanation in initial medical interviews and outcomes of clinic visits, Medical Care, 23, 74, 10.1097/00005650-198501000-00008 Rowland-Morin, 1990, Verbal communication skills and patient satisfaction. A study of doctor-patient interviews, Evaluation & the Health Professions, 13, 168, 10.1177/016327879001300202 Rubin, 1993, Patients’ ratings of outpatient visits in different practice settings Results from the Medical Outcomes Study, JAMA, 270, 835, 10.1001/jama.1993.03510070057036 Sheppard, 2010, Patient satisfaction with physiotherapy in the emergency department, International Emergency Nursing, 18, 196, 10.1016/j.ienj.2009.11.008 Small, 2011, Importance of inhaler-device satisfaction in asthma treatment: real-world observations of physician-observed compliance and clinical/patient-reported outcomes, Advances in Therapy, 28, 202, 10.1007/s12325-010-0108-4 Smith, 1981, Characteristics of the initial medical interview associated with patient satisfaction and understanding, Journal of Family Practice, 12, 283 Stiles, 1979, Interaction exchange structure and patient satisfaction with medical interviews, Medical Care, 17, 667, 10.1097/00005650-197906000-00010 Street, 1987, Nonverbal response patterns in physician-patient interactions: a functional analysis, Journal of Nonverbal Behavior, 11, 234, 10.1007/BF00987255 Uitterhoeve, 2010, The effect of communication skills training on patient outcomes in cancer care: a systematic review of the literature, European Journal of Cancer Care, 19, 442, 10.1111/j.1365-2354.2009.01082.x Snyder, 1983, Defining and measuring patient satisfaction with medical care, Evaluation and Program Planning, 6, 247, 10.1016/0149-7189(83)90005-8 1946, Constitution of the World Health Organization, American Journal of Public Health, 36, 1315, 10.2105/AJPH.36.11.1315 WHO (2003) World Health Organization. Adherence to long-term therapies: evidence for action. [Accessed May 1, 2012]. Zimmermann, 2011, Coding patient emotional cues and concerns in medical consultations: the Verona coding definitions of emotional sequences (VR-CoDES), Patient Education and Counseling, 82, 141, 10.1016/j.pec.2010.03.017 Zimmermann, 2007, Cues and concerns by patients in medical consultations: a literature review, Psychological Bulletin, 133, 438, 10.1037/0033-2909.133.3.438