Communication Failures: An Insidious Contributor to Medical Mishaps

Academic Medicine - Tập 79 Số 2 - Trang 186-194 - 2004
Kathleen M. Sutcliffe1,2,3, Elizabeth Lewton1,2,3, Marilynn M. Rosenthal1,2,3
1e-mail: [email protected]
2requests for reprints should be addressed to Dr. Sutcliffe, University of Michigan Business School, 701 Tappan, Ann Arbor, MI 48109-1234
3telephone: (734) 764-2312

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Tài liệu tham khảo

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