Chatbot – Der digitale Helfer im Unternehmen: Praxisbeispiele der Schweizerischen Post

Toni Stucki1, Sara D’Onofrio2, Edy Portmann3
1Schweizerische Post AG, Bern, Schweiz
2Schweizerische Post AG, Wankdorfallee 4, 3014, Bern, Schweiz
3Human-IST Institut, Universität Fribourg, Fribourg, Schweiz

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