Changing Priorities for Improvement: The Impact of Low Response Rates in Patient Satisfaction

The Joint Commission Journal on Quality Improvement - Tập 22 - Trang 427-433 - 1996
William M. Barkley

Tài liệu tham khảo

Deming, 1950 Deming, 1960 Fowler, 1988 Smith, 1995, Using patient focus groups for new patient services, Jt Comm J Qual Improv, 21, 22 Press, 1989, The mailout questionnaire as the practical method of choice in patient satisfaction monitoring, Journal of Healthcare Marketing, 9, 67 Furse DH, Barkley WM, Rose R: Using Patient Satisfaction Data to Improve the Quality of Health Care (unpublished manuscript), 1995. Nelson, 1989, The patient judgment system: Reliability and validity, Qual Rev Bull, 15, 185, 10.1016/S0097-5990(16)30290-1 Cohen, 1977 Lasek RJ, et al: An Evaluation of the Impact on Nonresponse Bias on Patient Satisfaction Surveys (unpublished manuscript), 1995.