Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics

Omega - Tập 33 Số 4 - Trang 283-306 - 2005
HA Hajo Reijers1, S LIMANMANSAR2
1Department of Information and Technology, Faculty of Technology and Management, Eindhoven University of Technology (PAV D14,) P.O. Box 513, Eindhoven, 5600 MB, Netherlands
2Department of Computing, Communications Technology and Mathematics, London Metropolitan University, 2-16 Eden Grove, London N7 8EA, UK

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