Đánh giá nhận thức mạng trong hệ thống đường sắt Hà Lan: Những hiểu biết về nhận thức tình huống mạng và khối lượng công việc bằng cách sử dụng phân tích mạng xã hội

Cognition, Technology & Work - Tập 22 - Trang 57-73 - 2019
Julia C. Lo1,2, Sebastiaan A. Meijer3,2
1Department of Innovation and Development, Prorail, Utrecht, The Netherlands
2Faculty of Technology, Policy and Management, Delft University of Technology, Delft, the Netherlands
3School of Technology and Health, KTH Royal Institute of Technology, Stockholm, Sweden

Tóm tắt

Nghiên cứu này tiếp cận từ góc độ nhận thức nhóm và điều tra nhận thức về hoạt động đường sắt, đặc biệt là kiểm soát giao thông đường sắt và giao thông hành khách. Một môi trường mô phỏng bàn được sử dụng để thực hiện nghiên cứu, trong đó các nguyên tắc thiết kế được giải thích. Nhận thức mạng được vận hành hóa thông qua nội dung và luồng giao tiếp và được nghiên cứu thông qua phân tích mạng xã hội (SNA). Các chỉ số trung tâm trong SNA, như là bậc, gần gũi và trung gian, được đánh giá trong các mạng lưới này. Là một phần của nghiên cứu, hai trường hợp được so sánh trong đó các quy trình hoạt động để giảm thiểu gián đoạn được thay đổi. Các biến phụ thuộc là các loại cấu trúc mạng giao tiếp khác nhau được hình thành cho luồng giao tiếp và cấu trúc mạng ngữ nghĩa cho nội dung giao tiếp. Mặc dù các so sánh định lượng giữa hai quy trình hoạt động liên quan đến luồng giao tiếp và mạng ngữ nghĩa của chúng không cho thấy sự khác biệt đáng kể, nghiên cứu này cung cấp một phương pháp để so sánh các điều kiện khác nhau.

Từ khóa

#nhận thức nhóm #hoạt động đường sắt #phân tích mạng xã hội #cấu trúc mạng giao tiếp #nhận thức tình huống mạng

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