Appointment Access: Planning to Benchmark a Complex Issue

The Joint Commission Journal on Quality Improvement - Tập 20 - Trang 285-293 - 1994
A. Vicki Lewis1
1Quality of Service, Quality and Utilization Southern California Permanente Medical Group, Pasadena, California

Tài liệu tham khảo

Camp, 1989 1991 1991, Benchmarking: The IBM-Rochester way, Quality Digest, 11, 56 Poston, 1991, Benchmarking: Found effective in industry, is tailored to health care, Strateg Health Excell, 4, 2 1987
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The Joint Commission Journal on Quality Improvement

Tập 20

285-293

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