Applying the theory of constraints to the logistics service of medical records of a hospital

Víctor-G. Aguilar-Escobar1, Pedro Garrido-Vega1, María-del-Mar González-Zamora1
1Department of Financial Economics and Operations Management, Faculty of Tourism and Finance, University of Sevilla, Av. San Francisco Javier, 41018, Seville, Spain

Tài liệu tham khảo

Aguilar-Escobar, V. G., Bourque, S., & Godino-Gallego, N. (2015). Hospital kanban system implementation: Evaluating satisfaction of nursing personnel. Investigaciones Europeas de Dirección y Economía de la Empresa. http://dx.doi.org/10.1016/j.iedee.2014.12.001. Aguilar-Escobar, 2013, Improving a hospital's supply chain through lean management, Revista de Calidad Asistencial, 28, 337, 10.1016/j.cali.2013.05.003 Aguilar-Escobar, 2013, Lean logistics management in healthcare: A case study, Revista de Calidad Asistencial, 28, 42, 10.1016/j.cali.2012.07.001 Aoki, 2008, An introduction to the theory of constraint and how it can be applied to medical management, Physician executive, 34, 52 Asensio Villahoz, 2011, Evaluación de un archivo de historias clínicas mediante la aplicación de métodos de control estadístico de la calidad, Revista Española de Salud Pública, 85, 391, 10.1590/S1135-57272011000400008 Barratt, 2011, Qualitative case studies in operations management: Trends, research outcomes, and future research implications, Journal of Operations Management, 29, 329, 10.1016/j.jom.2010.06.002 Breen, 2002, Applying the theory of constraints in health care: part 1-the philosophy, Quality Management in Healthcare, 10, 40, 10.1097/00019514-200210030-00010 Chou, 2012, Identifying inventory problems in the aerospace industry using the theory of constraints, International Journal of Production Research, 50, 4686, 10.1080/00207543.2011.631598 Cox, 2010 Gibbert, 2008, What passes as a rigorous case study?, Strategic Management Journal, 29, 1465, 10.1002/smj.722 Goldratt, 1992 Goldratt, 1986 Groop, 2011, Applying the Theory of Constraints to Health Technology Assessment, International Journal On Advances in Life Sciences, 2, 115L 124 Gupta, 2003, Constraints management–recent advances and practices, International Journal of Production Research, 41, 647, 10.1080/0020754031000065458 Gupta, 2009, Comparing TOC with MRP and JIT: a literature review, International Journal of Production Research, 47, 3705, 10.1080/00207540701636322 Mabin, 2003, The performance of the theory of constraints methodology: Analysis and discussion of successful TOC applications, International Journal of Operations & Production Management, 23, 568, 10.1108/01443570310476636 Moreno Vernis, 1997 Moro Cabero, 2011, Certificación de calidad en los archivos. Análisis y prospectiva, Revista Española de Documentación Científica, 34, 447, 10.3989/redc.2011.3.815 Motwani, 1996, The theory of constraints in services: part 2-examples from health care, Managing Service Quality, 6, 30, 10.1108/09604529610109738 Naor, 2013, Theory of constraints: is it a theory and a good one?, International Journal of Production Research, 51, 542, 10.1080/00207543.2011.654137 Nowakowska-Grunt, 2013, Theory of constraints as an effective tool for supply chain management, Advanced Logistic Systems, 17, 71 Pretorius, 2014, Introducing in-between decision points to TOC's five focusing steps, International Journal of Production Research, 52, 496, 10.1080/00207543.2013.836612 Reid, 2007, Applying the TOC five-step focusing process in the service sector: A banking subsystem, Managing Service Quality, 17, 209, 10.1108/09604520710735209 Ronen, 2010, Service Management, 845 Ronen, 2006 Rotstein, 2002, Management by constraints: considering patient volume when adding medical staff to the emergency department, Israel Medical Association Journal, 4, 170 Sadat, 2013, Theory of constraints for publicly funded health systems, Health Care Management Science, 16, 62, 10.1007/s10729-012-9208-9 Siha, 1999, A classified model for applying the theory of constraints to service organizations, Managing Service Quality, 9, 255, 10.1108/09604529910273201 Simón Martín, 2010, Impacto de la implantación de la norma ISO 9001:2000 en el Archivo General de la Universidad Complutense de Madrid, Revista Española de Documentación Científica, 33, 127, 10.3989/redc.2010.1.723 Stratton, 2010, Managing patient flow using time buffers, Journal of Manufacturing Technology Management, 21, 484, 10.1108/17410381011046599 Taylor, 2004, Goldratt's thinking process applied to the budget constraints of a Texas MHMR facility, Journal of Health and Human Services Administration, 26, 416 Tejero Álvarez, 2004 Umble, 2006, Utilizing buffer management to improve performance in a healthcare environment, European Journal of Operational Research, 174, 1060, 10.1016/j.ejor.2005.02.059 Waterson, 2012, Preparing the ground for the ‘paperless hospital’: A case study of medical records management in a UK outpatient services department, International Journal of Medical Informatics, 81, 114, 10.1016/j.ijmedinf.2011.10.011 Watson, 2007, The evolution of a management philosophy: the theory of constraints, Journal of Operations Management, 25, 387, 10.1016/j.jom.2006.04.004 Womack, 1999, Improving system performance: a case study in the application of the theory of constraints, Journal of healthcare management/American College of Healthcare Executives, 44, 397 Wright, 2006 Yin, 2008 Young, 2004, Using industrial processes to improve patient care, British Medical Journal, 328, 162, 10.1136/bmj.328.7432.162 Young, 2005, An Agenda for Healthcare and Information Simulation, Health Care Management Science, 8, 189, 10.1007/s10729-005-2008-8