Applying customer service strategies to career services

American College Testing. (1994) DISCOVER [Computer Program]. Hunt Valley, MD: American College Testing. Educational Testing service. (1994). System of Interactive Guidance and Information PLUS [Computer Program]. Princeton, NJ: Educational Testing Service. Holland, J.L. (1985).The self-directed search: Professional manual — 1985 edition. Odessa, FL: Psychological Assessment resources. Holland, J.L., Daiger, D.C. & Power, P.O. (1980).My vocational situation: Description of an experimental diagnostic form of the selection vocational assistance. Pal Alto, CA: Consulting psychologists press. Krieshok, T. S., Hansen, R.N., & Johnston, J.A. (1989).Missouri occupational card sort manual (college form). Columbia, MO: Career Center, University of Missouri-Columbia. National Technical Information Service. (1993).FOCIS: User's Guide, Springfield, VA: U.S. Office of Personnel Management. Careerware. (1995).Choices, Ogdenburg, NY: ISM Information Systems Management Inc. Missouri VIEW and COIN Educational Products. (1994-95).Missouri View Vital Information for Education and Work. Florissant, MO: Missouri VIEW and COIN Educational Products.