Analysing Service Quality in the Hospitality Industry Using the SERVQUAL Model

Service Industries Journal - Tập 11 Số 3 - Trang 324-345 - 1991
Farouk Saleh1, Chris Ryan2
1Saskatoon, Saskatchewan , University of Saskatchewan College of Commerce , S7N, CanadaOWO
2Tourism and Recreation Studies Unit , Nottingham Business School , Burton Street, NGl, 4BU, UKNottingham

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