An empirical study: The multidimensionality of the quality management in determining university research laboratories performance
Tóm tắt
The empirical study carried out was based on a questionnaire administered to the research laboratories managers of the sciences and techniques faculties across Morocco. This questionnaire is a tool for measuring the level of implementation of good quality management practices in research. It was developed on the basis of standards linked directly or indirectly to quality management in research. Further to the results of this study, an explanatory model was established, based on a multiple linear regression, to identify the existence of an influence of good practices of quality management in research on the performance of Moroccan research laboratories. This model demonstrated that this performance is determined by 4 variables which are: “laboratory management”, “material resources”, good practices linked to “carrying out scientific research activities” and to the “validation and evaluation of the research results”. The major element of influence is undoubtedly the first two variables. This involves that the variation in the overall “laboratory performance” is very sensitive compared to any variation in these two variables. That said, to improve the “laboratory performance”, staff is required to invest in setting up good-quality management practices which are linked to these two variables.
Tài liệu tham khảo
Petit J-C, Muret A (2000) A specific standard for quality in fundamental research. Accred Qual Assur 5:28–34. https://doi.org/10.1007/s007690050005
Petit J-C (1999) The quality approach and fundamental research: Working towards a constructive alliance (Part I). Accred Qual Assur 4:274–279. https://doi.org/10.1007/s007690050368
Petit J-C (1999) The quality approach and fundamental research: Working towards a constructive alliance (Part II). Accred Qual Assur 4:458–462. https://doi.org/10.1007/s007690050412
Mathur-De-Vré R (1997) Approach to Quality System in Research and Development. Accred Qual Assur 2:63–68. https://doi.org/10.1007/s007690050100
Vermaercke P (2000) Sense and nonsense of quality assurance in an R&D environment. Accred Qual Assur 5:11–15. https://doi.org/10.1007/s007690050002
Mathur-De Vré R (2000) The scope and limitations of a QA system in research. Accred Qual Assur 5:3–10. https://doi.org/10.1007/s007690050001
Zapata-García D, Llauradó M, Rauret G (2007) Experience of implementing ISO 17025 for the accreditation of a university testing laboratory. Accred Qual Assur 12:317–322. https://doi.org/10.1007/s00769-007-0274-5
Rodima A, Vilbaste M, Saks O et al (2005) ISO 17025 quality system in a university environment. Accred Qual Assur 10:369–372. https://doi.org/10.1007/s00769-005-0011-x
Ricci U (2014) Establishment of an ISO 17025:2005 accredited forensic genetics laboratory in Italy. Accred Qual Assur 19:289–299. https://doi.org/10.1007/s00769-014-1062-7
Wood LV, McCamey DA (1993) Implementing Total Quality in R&D. Res Technol Manag 36:39–41. https://doi.org/10.1080/08956308.1993.11670914
Bewoor AK, Pawar MS (2010) An empirical study of the motives and benefits of QMS/ISO implementation among Indian SMEs. International Journal of Productivity and Quality Management 6:379–406. https://doi.org/10.1504/IJPQM.2010.035122
FD X50–550 (2001) Research quality approach - General principles and recommendations. AFNOR, La Plaine Saint-Denis, https://www.boutique.afnor.org/standard/fd-x50-550/research-quality-approach-general-principles-and-recommendations/article/749117/fa118721
FD X50–551 (2003) Research-sector quality - Recommendations for organising and conducting a research activity in project mode, particularly with the framework of a network. AFNOR, La Plaine Saint-Denis, https://www.boutique.afnor.org/standard/fd-x50-551/research-sector-quality-recommendations-for-organising-and-conducting-a-research-activity-in-project-mode-particulary-with-the-f/article/700146/fa123749
GA X50–552 (2004) Quality management systems - Implementation guide for ISO 9001 within research units - Specificities of the research activity and implementation examples from ISO 9001. AFNOR, La Plaine Saint-Denis, https://www.boutique.afnor.org/standard/ga-x50-552/quality-management-systems-implementation-guide-for-iso-9001-within-research-units-specificities-of-the-research-activity-and-im/article/695529/fa123748
NF X 50–553 (2014) Management of research activities. AFNOR, La Plaine Saint-Denis, https://www.boutique.afnor.org/standard/nf-x50-553/management-of-research-activities/article/818648/fa180471
ISO 9001 (2008) Quality management systems - Requirements. ISO, Geneva
ISO/IEC 17025 (2005) General requirements for the competence of testing and calibration laboratories. ISO, Geneva
Outaki M, Mardhy A, Kerak E (2014) Proposition of a Tool for Measure and Evaluation of Quality in Scientific Research. International Journal of Science and Research 3:1013–1016
Wei T, Ying C, Oksana B (2014) Internal Consistency: Do We Really Know What It Is and How to Assess It? Journal of Psychology and Behavioral Science 2:205–220
George D, Mallery P (2003) SPSS for Windows Step by Step: a Simple Guide and Reference, 11.0, 4th ed. Allyn and Bacon, Boston
Shan S, Zhao Q, Hua F (2013) Impact of quality management practices on the knowledge creation process: The Chinese aviation firm perspective. Comput Ind Eng 64:211–223. https://doi.org/10.1016/j.cie.2012.09.011
Wang N, Yao S, Wu G, Chen X (2017) The role of project management in organisational sustainable growth of technology-based firms. Technol Soc 51:124–132. https://doi.org/10.1016/j.techsoc.2017.08.004
Verma JP (2013) Data Analysis in Management with SPSS Software. Springer India, India
Siyambalapitiya J, Zhang X, Liu X (2018) Green human resource management: A proposed model in the context of Sri Lanka’s tourism industry. J Clean Prod 201:542–555. https://doi.org/10.1016/j.jclepro.2018.07.305
Tzamalis PG, Panagiotakos DB, Drosinos EH (2016) A ‘best practice score’ for the assessment of food quality and safety management systems in fresh-cut produce sector. Food Control 63:179–186. https://doi.org/10.1016/j.foodcont.2015.11.011
García-Meca E, García-Sánchez I-M (2018) Does managerial ability influence the quality of financial reporting? Eur Manag J 36:544–557. https://doi.org/10.1016/j.emj.2017.07.010
Samian M, Mahdei KN, Saadi H, Movahedi R (2015) Identifying factors affecting optimal management of agricultural water. J Saudi Soc Agric Sci 14:11–18. https://doi.org/10.1016/j.jssas.2014.01.001
Zemblytė J (2015) The Instrument for Evaluating E-Service Quality. Procedia Soc Behav Sci 213:801–806. https://doi.org/10.1016/j.sbspro.2015.11.478
Sauro J, Lewis JR (2016) An introduction to correlation, regression, and ANOVA. Quantifying the User Experience. Elsevier, London, pp 277–320
Montgomery DC, Runger GC (2003) Applied statistics and probability for engineers, 3rd edn. Wiley, New York
Outaki M, Gmouh S, Bazi F, Kerak E (2019) Quality management in research: management process of the laboratories of Moroccan faculties of sciences and techniques. Accred Qual Assur 24:395–404. https://doi.org/10.1007/s00769-019-01396-6
Outaki M, Kerak E (2018) Evaluation of implementation of good quality management practices related to the support processes in the laboratories of Moroccan faculties of sciences and techniques. Accred Qual Assur 23:257–267. https://doi.org/10.1007/s00769-018-1336-6