Adaptation française et propriétés psychométriques de l’échelle d’utilisabilité perçue des sites web « Design-oriented evaluation of perceived usability (DEEP) »

G. Gronier1, E. Lazure2, I. Dussouet2
1Luxembourg Institute of Science and Technology, 5, avenue Des Hauts Fourneaux, L-4362 Esch-sur-Alzette, Luxembourg
2Onisep, Direction de l’offre de service et de la relation à l’usager, 12, mail Barthélemy-Thimonnier, CS 10450 Lognes, 77437 Marne-la-Vallée cedex 2, France

Tài liệu tham khảo

Abran, 2003, Usability meanings and interpretations in ISO standards, Software Quality Journal, 11, 325, 10.1023/A:1025869312943 Aladwani, 2002, Developing and validating an instrument for measuring user-perceived web quality, Information and Management, 39, 467, 10.1016/S0378-7206(01)00113-6 Amar Raju, 2018, Determinants of website usability: Empirical evidence from tourism sector in India, Global Business Review, 19, 1640, 10.1177/0972150918794976 Bangor, 2009, Determining what individual SUS scores mean: Adding an adjective rating scale, Journal of Usability Studies, 4, 114 Barcenilla, 2009, L’acceptabilité des nouvelles technologies : quelles relations avec l’ergonomie, l’utilisabilité et l’expérience utilisateur, Le Travail Humain, 72, 311, 10.3917/th.724.0311 Bastien, 2010, Usability testing: a review of some methodological and technical aspects of the method, International Journal of Medical Informatics, 79, e18, 10.1016/j.ijmedinf.2008.12.004 Belanche, 2012, Website usability, consumer satisfaction and the intention to use a website: the moderating effect of perceived risk, Journal of Retailing and Consumer Services, 19, 124, 10.1016/j.jretconser.2011.11.001 Bolchini, 2008, Quality and potential for adoption of usability evaluation methods: an empirical study on MiLE+, Journal of Web Engineering, 7, 299 Borsci, 2020, Is the LITE version of the usability metric for user experience (UMUX-LITE) a reliable tool to support rapid assessment of new healthcare technology?, Applied Ergonomics, 84, 1 Brangier, 2009, Approche symbiotique de la relation humain-technologie : perspectives pour l’ergonomie informatique, Le Travail Humain, 74, 333, 10.3917/th.724.0333 Brooke, 1996, SUS: A ‘quick and dirty’ usability scale, 189 Cairns, 2013, A commentary on short questionnaires for assessing usability, Interacting with Computers, 25, 312, 10.1093/iwc/iwt019 Casalo, 2008, The role of perceived usability, reputation, satisfaction and consumer familiarity on the website loyalty formation process, Computers in Human Behavior, 24, 325, 10.1016/j.chb.2007.01.017 Christophersen, 2011, Reliability, validity, and sensitivity of a single-item measure of online store usability, International Journal of Human Computer Studies, 69, 269, 10.1016/j.ijhcs.2010.10.005 Crabtree, 2013, Introduction to the special issue of “The Turn to The Wild”, ACM Transactions on Computer-Human Interaction, 20, 0, 10.1145/2491500.2491501 Ding, 2017, Game-based learning in tertiary education: a new learning experience for the generation Z, International Journal of Information and Education Technology, 7, 148, 10.18178/ijiet.2017.7.2.857 Dubois, 2009, L’acceptabilité des technologies : bilans et nouvelles perspectives, Le Travail Humain, 72, 305, 10.3917/th.724.0305 Elling, 2012, Measuring the quality of governmental websites in a controlled versus an online setting with the “Website Evaluation Questionnaire”, Government Information Quarterly, 29, 383, 10.1016/j.giq.2011.11.004 Fernandez, 2011, Usability evaluation methods for the web: a systematic mapping study, Information and Software Technology, 53, 789, 10.1016/j.infsof.2011.02.007 Finstad, 2010, The usability metric for user experience. Interacting with, Computers, 22, 323 Fisher, 2019, Good and bad market research: a critical review of Net Promoter Score, Applied Stochastic Models in Business and Industry, 35, 138, 10.1002/asmb.2417 Flavián, 2006, The role played by perceived usability, satisfaction and consumer trust on website loyalty, Information & Management, 43, 1, 10.1016/j.im.2005.01.002 Gana, 2021, Adaptation transculturelle de tests et échelles de mesure psychologiques : guide pratique basé sur les Recommandations de la Commission internationale des tests et les standards de pratique du testing de l’APA, Pratiques Psychologiques, 27, 223, 10.1016/j.prps.2021.02.001 Gronier, 2022, Psychometric analyses in the transcultural adaptation of psychological scales Gronier, 2021, Psychometric evaluation of the F-SUS: Creation and validation of the French version of the System Usability Scale, International Journal of Human-Computer Interaction, 37, 1571, 10.1080/10447318.2021.1898828 Gronier, G., Johannsen, L. (2022). Proposition d’une adaptation française et premières validations de l’échelle d’utilisabilité Computer System Usability Questionnaire (F-CSUQ). 33e Conference Internationale Francophone Sur l’Interaction Homme-Machine: Interaction Humain and IA, IHM 2022 – Actes de La Conference. https://doi.org/10.1145/3500866.3516379. Hassenzahl, 2003, AttrakDiff: Ein Fragebogen zur Messung wahrgenommener hedonischer und pragmatischer Qualität, 187 Hayes, 2020, Use Omega Rather than Cronbach's Alpha for Estimating Reliability. But…, Communication Methods and Measures, 14, 1, 10.1080/19312458.2020.1718629 Horn, 1965, A rationale and test for the number of factors in factor analysis, Psychometrica, 30, 179, 10.1007/BF02289447 Hu, 1999, Cutoff criteria for fit indexes in covariance structure analysis: conventional criteria versus new alternatives, Structural Equation Modeling, 6, 1, 10.1080/10705519909540118 Ismail, 2021, 170 ISO 16982:2002. (2002). Méthodes d’utilisabilité pour la conception centrée sur l’opérateur humain. ISO/IEC 25010:2011. (2011). Systems and software engineering – Systems and software Quality Requirements and Evaluation (SQuaRE) – System and software quality models. Kirakowski, 1998, Measuring the usability of web sites, Proceedings of the Human Factors and Ergonomics Society, 1, 424, 10.1177/154193129804200405 Koranteng, 2021, The role of usability, aesthetics, usefulness and primary task support in predicting the perceived credibility of academic social networking sites, Behaviour and Information Technology, 1 Lallemand, 2015, Création et validation d’une version française du questionnaire AttrakDiff pour l’évaluation de l’expérience utilisateur des systèmes interactifs, Revue Européenne de Psychologie Appliquée/European Review of Applied Psychology, 65, 239, 10.1016/j.erap.2015.08.002 Lavery, 1997, Comparison of evaluation methods using structured usability problem reports, Behaviour and Information Technology, 16, 246, 10.1080/014492997119824 Lin, 1997, A proposed index of usability: a method for comparing the relative usability of different software systems, Behaviour & Information Technology, 16, 267, 10.1080/014492997119833 Loiacono, 2007, WebQual: an instrument for consumer evaluation of web sites, International Journal of Electronic Commerce, 11, 51, 10.2753/JEC1086-4415110302 Lund, 2001, Measuring usability with the USE questionnaire, Usability Interface, 8, 3 Maguire, 2001, Methods to support human-centred design, International Journal of Human-Computer Studies, 55, 587, 10.1006/ijhc.2001.0503 Nielsen, 1993 Nunnally, 1978 Pradini, 2019, 280 Quesenbery, 2003, Dimensions of usability, 81 Reichheld, 2003, The one number you need to grow, Harvard Business Review, 81, 46 Roberson, 2014, Exploratory factor analysis in rehabilitation psychology: A content analysis, Rehabilitation Psychology, 59, 429, 10.1037/a0037899 Sasmito, 2019, 540 Sauro, 2012 Scapin, 1997, Ergonomic criteria for evaluating the ergonomic quality of interactive systems, Behaviour & Information Technology, 16, 220, 10.1080/014492997119806 Schweizer, 2010, Some guidelines concerning the modeling of traits and abilities in test construction, European Journal of Psychological Assessment, 26, 1, 10.1027/1015-5759/a000001 Steiger, 2007, Understanding the limitations of global fit assessment in structural equation modeling, Personality and Individual Differences, 42, 893, 10.1016/j.paid.2006.09.017 Szymkowiak, 2021, Information technology and Gen Z: the role of teachers, the internet, and technology in the education of young people, Technology in Society, 65 Tabachnick, 2019 Tan, 2006, An empirical study of Web browsing behaviour: towards an effective website design, Electronic Commerce Research and Applications, 5, 261, 10.1016/j.elerap.2006.04.007 Tractinsky, 2000, What is beautiful is usable, Interacting with Computers, 13, 127, 10.1016/S0953-5438(00)00031-X Vallerand, 1989, Vers une méthodologie de validation trans-culturelle de questionnaires psychologiques : Implications pour la recherche en langue française, Psychologie Canadienne, 30, 662, 10.1037/h0079856 Wang, 2019 Windasari, 2022, Digital-only banking experience: Insights from gen Y and gen Z, Journal of Innovation and Knowledge, 7, 100170, 10.1016/j.jik.2022.100170 Yang, 2012, DEEP: design-oriented evaluation of perceived usability, International Journal of Human-Computer Interaction, 28, 308, 10.1080/10447318.2011.586320 ISO 9241-11:2018. (2018). Ergonomie de l'interaction homme-système. Partie 11 : Utilisabilité - Définitions et concepts.