A study of Web 2.0 applications in library websites

Barnes, 2002, An integrative approach to the assessment of e-commerce quality, Journal of Electronic Commerce Research, 3, 114

Bawden, 2007, After the Amazoogle: Web 2.0 and information research [Editorial], Journal of Documentation, 61, 461

Blooma, 2008, A predictive framework for retrieving the best answer, 1107

Bretz, 1984

Chen, 2004, Improving the quality of online presence through interactivity, Information & Management, 42, 217, 10.1016/j.im.2004.01.005

Chua, 2008, The prevalence and use of Web 2.0 in libraries, 22

Clarke, 2008, Web 2.0 as syndication, Journal of Theoretical and Applied Electronic Commerce Research, 3, 30, 10.4067/S0718-18762008000100004

Clausen, 1999, User-oriented evaluation of library and information centre websites, New Library World, 100, 5, 10.1108/03074809910248537

de Kool, 2008, Web 2.0: A new basis for e-government? In

Delone, 2003, The Delone and McLean model of information systems success: A ten-year update, Journal of Management Information Systems, 19, 9, 10.1080/07421222.2003.11045748

De Rosa, C., Cantrell, J., Havens, A., Hawk, J., & Jenkins, L. (2007). Sharing, privacy and trust in our networked world. Retrieved from http://www.oclc.org/reports/sharing/default.htm

Friedman, 2000, Trust online, Communications of the ACM, 43, 34, 10.1145/355112.355120

Gibbons, 2007

Goh, 2008, Knowledge access, creation and transfer in e-government portals, Online Information Review, 32, 348, 10.1108/14684520810889664

Goh, 2009, Resource discovery through social tagging: A classification and content analytic approach, Online Information Review, 33, 568, 10.1108/14684520910969961

Goodfellow, 2007, The blog as a high-impact institutional communication tool, The Electronic Library, 24, 395, 10.1108/02640470710779808

Halaris, 2007, Classification and synthesis of quality approaches in e-government services, Internet Research, 17, 378, 10.1108/10662240710828058

Helander, 2000, Theories and models of electronic commerce. In, 2, 770

Hoffman, 1996, Marketing in hypermedia computer-mediated environments: Conceptual foundations, Journal of Marketing, 60, 50, 10.2307/1251841

Huang, 2006, Culture atlas infrastructure: A participatory and collaborative perspective

Kahn, 2002, Information quality benchmarks: Product and service performance, Communications of the ACM, 45, 184, 10.1145/505248.506007

Krippendorff, 2003

Lai, 2008, Group formation and operations in the Web 2.0 environment and social networks, Group Decision and Negotiation, 17, 387, 10.1007/s10726-008-9113-2

Lee, 2007, Evaluation of hospital portals using knowledge management mechanisms, 15

Liu, 2008, Engaging users: The future of academic library websites, College & Research Libraries, 69, 6, 10.5860/crl.69.1.6

Macgregor, 2005, Collaborative tagging as a knowledge organisation and resource discovery tool, Library Review, 55, 291, 10.1108/00242530610667558

Maness, 2006, Library 2.0: The next generation of Web-based library services. LOGOS, Journal of the World Book Community, 17, 139

McDermott, 2007, All A-Twitter about Web 2.0: What does it offer libraries, Searcher, 15, 34

Miller, 2005, Web 2.0: Building the new library, Ariadne, 45.

Moraga, 2006, Comparing different quality models for portals, Online Information Review, 30, 555, 10.1108/14684520610706424

Nielsen, 2000

Nitecki, 2000, Measuring service quality at Yale University's libraries, Journal of Academic Librarianship, 26, 259, 10.1016/S0099-1333(00)00117-8

O'Reilly, 2007, What is Web 2.0: Design patterns and business models for the next generation of software, Communications and Strategies, 65, 17

Quinn, 1997, Adapting service quality concepts to academic libraries, Journal of Academic Librarianship, 23, 359, 10.1016/S0099-1333(97)90033-1

Rosenfeld, 2002

Sessions, 2002, LibQUAL+TM at Miami University: A look from outside ARL, Performance Measurement and Metrics, 3, 59, 10.1108/14678040210440946

Cao, 2005, B2C e-commerce web site quality: An empirical examination, Industrial Management & Data Systems, 105, 645, 10.1108/02635570510600000

Strong, 1997, Data quality in context, Communications of the ACM, 40, 103, 10.1145/253769.253804

Teo, 2003, An empirical study of the effects of interactivity on Web user attitude, International Journal of Human–Computer Studies, 58, 281, 10.1016/S1071-5819(03)00008-9

Webb, 2004, SiteQual: An integrated measure of website quality, Journal of Enterprise Information Management, 17, 430, 10.1108/17410390410566724

Zeithaml, 2002, Service quality delivery through websites: A critical review of extant knowledge, Journal of the Academy of Marketing Science, 30, 362, 10.1177/009207002236911