A methodology for evaluating satisfaction with high-speed train services: A case study in Turkey
Tài liệu tham khảo
Agarwal, 2008, Public transportation and customer satisfaction: the case of Indian railways, Glob. Bus. Rev., 9, 257, 10.1177/097215090800900206
Andersen, 2008
Bartlett, 1950, Tests of significance in factor analysis, Br. J. Psychol., 3, 77
Cao, 2011, An empirical analysis of the relationship among the service quality, customer satisfaction and loyalty of high speed railway based on structural equation model, Can. Soc. Sci., 7, 67
Cavana, 2007, Developing zones of tolerance for managing passenger rail service quality, Int. J. Qual. Reliab. Manag., 24, 7, 10.1108/02656710710720303
Celik, A., 2004. Hizmet işletmelerinde müşteri memnuniyeti ve TCDD işletmesinde müşteri memnuniyetinin ölçülmesine yönelik bir uygulama. Unpublished master thesis, 127p.
Chave, 2003, A bounded influence regression estimator based on the statistics of the hat matrix, J. R. Stat. Soc. Ser. C-Appl. Stat., 52, 307, 10.1111/1467-9876.00406
Chen, 2002
Cheng, 2011, Evaluation web site service quality in public transport: evidence from Taiwan high speed rail, Transp. Res. C, 19, 957, 10.1016/j.trc.2011.04.003
Chou, 2009, A structural equation analysis of the QSL relationship with passenger riding experience on high speed rail: An empirical study of Taiwan and Korea, Expert Syst. Appl., 36, 6945, 10.1016/j.eswa.2008.08.056
Citil, E., 2003. TCDD’da hizmet pazarlaması ve hizmet kalitesi: Yolcuların TCDD tarafından sunulan hizmetlerin kalitesini algılayışlarına ilişkin bir araştırma. Unpublished master thesis, 107p.
Coakley, 1993, A bounded influence, high breakdown, efficient regression estimator, J. Am. Stat. Assoc., 88, 872, 10.1080/01621459.1993.10476352
De Ona, 2012, A classification tree approach to identify key factors of transit service quality, Expert Syst. Appl., 39, 11164, 10.1016/j.eswa.2012.03.037
Dell’Olio, 2010, Modeling user perception of bus transit quality, Transp. Policy, 17, 388, 10.1016/j.tranpol.2010.04.006
Eboli, 2007, Service quality attributes affecting customer satisfaction for bus transit, J. Public Transp., 10, 21, 10.5038/2375-0901.10.3.2
Everitt, 2011
Geetika, 2010, Determinants of customer satisfaction on service quality: A study of railway platforms in India, J. Public Transp., 13, 97, 10.5038/2375-0901.13.1.6
Hair, 1998
Hair, Jr. J.F., Black W.C., Babin B.J., Anderson R.E. Multivariate Data Analysis, Prentice Hall, 7th edition, 2009
Hampel, 1986
Hutcheson, 1999
Jen, 2011, Managing passenger behavioral intention: an integrated framework for service quality, satisfaction, perceived value, and switching barriers, Transportation, 38, 321, 10.1007/s11116-010-9306-9
Joewono, 2007, User perception of private paratransit operation in Indonesia, J. Public Transp., 10, 99, 10.5038/2375-0901.10.4.5
Jöreskog, 2003
Kim, 1978
Kim, 1978
Kuo, 2013, Relationship among service quality, corporate image, customer satisfaction, and behavioral intention for the elderly in high speed rail services, J. Adv. Transp., 47, 512, 10.1002/atr.179
Lai, 2011, Behavioral intentions of public transit passengers-The roles of service quality, perceived value, satisfaction and involvement, Transp. Policy, 18, 318, 10.1016/j.tranpol.2010.09.003
Lawrence, 2003
Meyers, 2006
Montgomery, 2001
Transit Cooperative Research Program (TCRP) Report 47, 1999
Nathanail, 2008, Measuring the quality of service for passengers on the Hellenic railways, Transp. Res. A, 42, 48
Nurul-Habib, 2011, Model of personal attitudes towards transit service quality, J. Adv. Transp., 45, 271, 10.1002/atr.106
Rousseeuw, 1987
Stevens, 2002
Tyrinopoulas, 2008, Public transit user satisfaction: variability and policy implications, Transp. Policy, 15, 260, 10.1016/j.tranpol.2008.06.002
Weinstein, 2000, Customer satisfaction among transit riders. How customer rank the relative importance of various service attributes, Transp. Res. Rec., 1735, 123, 10.3141/1735-15
Wilcox, 1997
Vanniarajan, 2008, Railqual and passenger satisfaction: an empirical study in Southern railways, Asia Pac. Bus. Rev., 4, 64, 10.1177/097324700800400107