A macro-ergonomic work system analysis of the diagnostic testing process in an outpatient health care facility for process improvement and patient safety

Alper S. J., 2005, Proceedings of Human Factors in Organizational Design and Management-VIII, 257

10.1309/8U5D0MA6MFH2FG19

Bartlett E. E., 1998, Journal of Healthcare Risk Management, 18, 62, 10.1002/jhrm.5600180407

Bluth E. I., 1992, Archives of Internal Medicine, 152, 837, 10.1001/archinte.1992.00400160125024

Bogart D. H., 1980, Decision Sciences, 25, 237

Boohaker E. A., 1996, Archives of Internal Medicine, 156, 327, 10.1001/archinte.1996.00440030133016

10.1177/001872677602900806

10.1177/001872678704000303

10.1016/S0003-6870(00)00009-0

Forman D. T., 1992, Medical Laboratory Observer, 24, 8

10.1002/job.226

Hendrick H. W., 2001, Macroergonomics : An Introduction to Work System Design

Isouard G., 1998, Journal of Quality in Clinical Practice, 18, 233, 10.1046/j.1440-1762.1998.00283.x

Jacka J. M., 2002, Business Process Mapping: Improving Customer Satisfaction

Karsh B., 2005, Advances in Patient Safety: From Research to Implementation, Volume 2, 337

Karsh B., 2005, Proceedings of Human Factors in Organizational Design and Management-VIII, 293

Katz D., 1978, The Social Psychology of Organizations, 18

Kohn L. T., 2000, To Err is Human: Building a Safer Health System

10.1056/NEJM199102073240605

10.1007/BF01833519

Majchrzak A., 1992, Handbook of Industrial Engineering, 767

Manor P. G., 1999, Clinical Laboratory Science, 12, 85

Meza J. P., 2000, American Journal of Managed Care, 6, 1297

Mold J. W., 2000, Journal of Family Practice, 49, 709

Murff H. J., 2001, Making Health Care Safer: A Critical Analysis of Patient Safety Practices, 482

Nardella A., 1994, Archives of Pathology & Laboratory Medicine, 118, 965

Pasmore W. A., 1988, Designing Effective Organizations: The Sociotechnical Systems Perspective

Patel H. R.H., 2002, Journal of the Royal Society of Medicine, 95, 604, 10.1177/014107680209501207

Ridgeway N. A., 2000, American Journal of Medicine, 108, 575, 10.1016/S0002-9343(00)00340-5

10.1002/nur.4770180211

Saxena S., 1993, American Journal of Clinical Pathology, 100, 606, 10.1093/ajcp/100.6.606

Schofield M. J., 1994, Preventive Medicine, 23, 276, 10.1006/pmed.1994.1039

Sharp A., 2001, Workflow Modeling: Tools for Process Improvement and Application Development

10.1016/0169-8141(89)90051-6

Valenstein P. N., 1990, Laboratory Medicine, 21, 448, 10.1093/labmed/21.7.448

von Bertalanffy L., 1968, General Sytems Theory: Foundations, Development, Applications