A literature review for large-scale health information system project planning, implementation and evaluation
Tóm tắt
Từ khóa
Tài liệu tham khảo
Hillestad, 2005, Can electronic medical record systems transform health care? Potential health benefits, savings, and costs, Health Aff. (Millwood), 24, 1103, 10.1377/hlthaff.24.5.1103
Ammenwerth, 2003, Evaluation of health information systems—problems and challenges, Int. J. Med. Inf., 71, 125, 10.1016/S1386-5056(03)00131-X
Gagnon, 2012, Systematic review of factors influencing the adoption of information and communication technologies by healthcare professionals, J. Med. Syst., 36, 241, 10.1007/s10916-010-9473-4
Lapointe, 2011, The IT productivity paradox in health: a stakeholder's perspective, Int. J. Med. Inf., 80, 102, 10.1016/j.ijmedinf.2010.11.004
Li, 2013, Health care provider adoption of eHealth: systematic literature review, Interact. J. Med. Res., 2, 10.2196/ijmr.2468
Black, 2011, The impact of eHealth on the quality and safety of health care: a systematic overview, PLoS Med., 8, e1000387, 10.1371/journal.pmed.1000387
Jennett, 2003, The socio-economic impact of telehealth: a systematic review, J. Telemed. Telecare, 9, 311, 10.1258/135763303771005207
Karsh, 2010, Health information technology: fallacies and sober realities, J. Am. Med. Inform. Assoc., 17, 617, 10.1136/jamia.2010.005637
de Bont, 2008, Telemedicine in interdisciplinary work practices: on an IT system that met the criteria for success set out by its sponsors, yet failed to become part of every-day clinical routines, BMC Med. Inform. Decis. Mak., 8, 47, 10.1186/1472-6947-8-47
Cresswell, 2013, Organizational issues in the implementation and adoption of health information technology innovations: an interpretative review, Int. J. Med. Inf., 82, e73, 10.1016/j.ijmedinf.2012.10.007
Jha, 2008, The use of health information technology in seven nations, Int. J. Med. Inf., 77, 848, 10.1016/j.ijmedinf.2008.06.007
Wyatt, 2003, When and how to evaluate health information systems?, Int. J. Med. Inf., 69, 251, 10.1016/S1386-5056(02)00108-9
van Gemert-Pijnen, 2011, A holistic framework to improve the uptake and impact of eHealth technologies, J. Med. Internet Res., 13, e111, 10.2196/jmir.1672
Anderson, 2011, The digitization of healthcare: boundary risks, emotion, and consumer willingness to disclose personal health information, Inform. Syst. Res., 22, 469, 10.1287/isre.1100.0335
Barber, 2007, Qualitative evaluation of an electronic prescribing and administration system, Qual. Saf. Health Care, 16, 271, 10.1136/qshc.2006.019505
Currie, 2013, The policy-practice nexus of electronic health records adoption in the UK NHS: an institutional analysis, J. Enterp. Inform. Manage., 24, 146, 10.1108/17410391111106284
Heeks, 2006, Health information systems: failure, success and improvisation, Int. J. Med. Inf., 75, 125, 10.1016/j.ijmedinf.2005.07.024
Littlejohns, 2003, Evaluating computerised health information systems: hard lessons still to be learnt, BMJ, 326, 860, 10.1136/bmj.326.7394.860
Southon, 1999, Lessons from a failed information systems initiative: issues for complex organisations, Int. J. Med. Inf., 55, 33, 10.1016/S1386-5056(99)00018-0
Berg, 2001, Implementing information systems in health care organizations: myths and challenges, Int. J. Med. Inf., 64, 143, 10.1016/S1386-5056(01)00200-3
Kaplan, 2001, Evaluating informatics applications—some alternative approaches: theory, social interactionism, and call for methodological pluralism, Int. J. Med. Inf., 64, 39, 10.1016/S1386-5056(01)00184-8
Potts, 2011
Buntin, 2011, The benefits of health information technology: a review of the recent literature shows predominantly positive results, Health Aff. (Millwood), 30, 464, 10.1377/hlthaff.2011.0178
Chaudhry, 2006, Systematic review: impact of health information technology on quality, efficiency, and costs of medical care, Ann. Intern. Med., 144, 742, 10.7326/0003-4819-144-10-200605160-00125
Goldzweig, 2009, Costs and benefits of health information technology: new trends from the literature, Health Aff. (Millwood), 28, w282, 10.1377/hlthaff.28.2.w282
Hersh, 2001, Clinical outcomes resulting from telemedicine interventions: a systematic review, BMC Med. Inform. Decis. Mak., 1, 1, 10.1186/1472-6947-1-5
McLean, 2013, The impact of telehealthcare on the quality and safety of care: a systematic overview, PLoS One, 8, e71238, 10.1371/journal.pone.0071238
Mistry, 2012, Systematic review of studies of the cost-effectiveness of telemedicine and telecare: changes in the economic evidence over twenty years, J. Telemed. Telecare, 18, 1, 10.1258/jtt.2011.110505
Robert, G., et al., Organisational factors influencing technology adoption and assimilation in the NHS: a systematic literature review, in Report for the National Institute for Health Research Service Delivery and Organisation programme 2009.
Rye, 2007, The adoption of innovations by provider organizations in health care, Med. Care Res. Rev., 64, 235, 10.1177/1077558707299865
Shekelle, 2006, Costs and benefits of health information technology, Evid. Rep. Technol. Assess., 132, 1
Whitten, 2002, Systematic review of cost effectiveness studies of telemedicine interventions, BMJ, 324, 1434, 10.1136/bmj.324.7351.1434
Connell, 2007, Evaluating healthcare information systems through an enterprise perspective, Inform. Manage., 44, 433, 10.1016/j.im.2007.04.002
Kushniruk, 2011, Emerging approaches to usability evaluation of health information systems: towards in-situ analysis of complex healthcare systems and environments
J. Car, et al., The impact of eHealth on the quality and safety of healthcare A Systemic Overview & Synthesis of the Literature Report for the NHS Connecting for Health Evaluation Programme 2008.
European Commission, 2009
Goroll, 2009, Community-wide implementation of health information technology: the Massachusetts eHealth collaborative experience, J. Am. Med. Inform. Assoc., 16, 132, 10.1197/jamia.M2899
Tsiknakis, 2009, Organizational factors affecting successful adoption of innovative eHealth services: a case study employing the FITT framework, Int. J. Med. Inf., 78, 39, 10.1016/j.ijmedinf.2008.07.001
Van Velsen, 2013, Designing eHealth that matters via a multidisciplinary requirements development approach, JMIR Res. Protoc., 2, e21, 10.2196/resprot.2547
Pagliari, 2005, What is eHealth (4): a scoping exercise to map the field, J. Med. Internet Res., 7, e9, 10.2196/jmir.7.1.e9
Yellowlees, 2005, Successfully developing a telemedicine system, J. Telemed. Telecare, 11, 331, 10.1258/135763305774472024
Sood, 2007, What is telemedicine? A collection of 104 peer-reviewed perspectives and theoretical underpinnings, Telemed. e-Health, 13, 573, 10.1089/tmj.2006.0073
Greenhalgh, 2012, The organising vision for telehealth and telecare: discourse analysis, BMJ Open, 2, e001574, 10.1136/bmjopen-2012-001574
Steventon, 2012, Effect of telehealth on use of secondary care and mortality: findings from the Whole System Demonstrator cluster randomised trial, BMJ, 344, 10.1136/bmj.e3874
Fatehi, 2012, Telemedicine, telehealth or e-health? A bibliometric analysis of the trends in the use of these terms, J. Telemed. Telecare, 18, 460, 10.1258/jtt.2012.GTH108
Campion, 2010, Peers, regulators, and professions: the influence of organizations in health information technology adoption, AMIA. Annual Symposium Proceedings/AMIA Symposium. AMIA Symposium, 2010, 86
Gabriel, 2014, Progress and challenges: implementation and use of health information technology among critical-access hospitals, Health Aff. (Millwood), 33, 1262, 10.1377/hlthaff.2014.0279
Georgiou, 2012, An empirically-derived approach for investigating health information technology: the elementally entangled organisational communication (EEOC) framework, BMC Med. Inform. Decis. Mak., 12, 10.1186/1472-6947-12-68
Lewis, 2012, Understanding the role of technology in health information systems, Pac. Health Dialog., 18, 144
Restuccia, 2012, Hospital implementation of health information technology and quality of care: are they related?, BMC Med. Inform. Decis. Mak., 12, p109, 10.1186/1472-6947-12-109
Stokes, 2012, The electronic health revolution: how health information technology is changing medicine—and the obstacles in its way, Health Law Policy Brief
Themistocleous, 2012, How can user-centred design affect the acceptance and adoption of service oriented healthcare information systems?, Int. J. Healthcare Technol. Manage., 13, 321, 10.1504/IJHTM.2012.052550
Waterson, 2014, Health information technology and sociotechnical systems: a progress report on recent developments within the UK National Health Service (NHS), Appl. Ergon., 45, 150, 10.1016/j.apergo.2013.07.004
AbouZahr, 2005, Health information systems: the foundations of public health, Bull. World Health Organ., 83, 578
Ellingsen, 2008, The organizing vision of integrated health information systems, Health Inform. J., 14, 223, 10.1177/1081180X08093333
Fichman, 2011, Editorial overview-the role of information systems in healthcare: current research and future trends, Inform. Syst. Res., 22, 419, 10.1287/isre.1110.0382
Haux, 2006, Health information systems–past, present, future, Int. J. Med. Inf., 75, 268, 10.1016/j.ijmedinf.2005.08.002
McCullough, 2008, The adoption of hospital information systems, Health Econ., 17, 649, 10.1002/hec.1283
O’Carroll, 2002
Tsiknakis, 2002, An open, component-based information infrastructure for integrated health information networks, Int. J. Med. Inf., 68, 3, 10.1016/S1386-5056(02)00060-6
Jirotka, 2005, Collaboration and trust in healthcare innovation: the eDiaMoND case study, Comput. Support. Cooper. Work (CSCW), 14, 369, 10.1007/s10606-005-9001-0
May, 2013, Agency and implementation: understanding the embedding of healthcare innovations in practice, Social Sci. Med., 78, 26, 10.1016/j.socscimed.2012.11.021
Bigus, 2011, Information technology for healthcare transformation, IBM J. Res. Dev., 55, 10.1147/JRD.2011.2160684
Lynch, 2014, The health IT regional extension center program: evolution and lessons for health care transformation, Health Serv. Res., 49, 421, 10.1111/1475-6773.12140
Aggelidis, 2008, Methods for evaluating hospital information systems: a literature review, EuroMed J. Bus., 3, 99, 10.1108/14502190810873849
Farzandipour, 2011, Hospital information systems user needs analysis: a vendor survey, J. Health Inform. Dev. Countries, 5
Ford, 2010, Hospital IT adoption strategies associated with implementation success: implications for achieving meaningful use/PRACTITIONER APPLICATION, J. Healthc. Manag., 55, 175, 10.1097/00115514-201005000-00007
Lee, 2012, External factors in hospital information system (HIS) adoption model: a case on Malaysia, J. Med. Syst., 36, 2129, 10.1007/s10916-011-9675-4
Yusof, 2008, Investigating evaluation frameworks for health information systems, Int. J. Med. Inf., 77, 377, 10.1016/j.ijmedinf.2007.08.004
World Health Organisation
Cresswell, 2012, Lessons learned from England's national electronic health record implementation: implications for the international community, Proceedings of the 2nd ACM SIGHIT International Health Informatics Symposium, 10.1145/2110363.2110441
Morrow, 2012, Implementing large-scale quality improvement, Int. J. Health Care Qual. Assur., 25, 237, 10.1108/09526861211221464
Steventon, 2012, Effect of telehealth on use of secondary care and mortality: findings from the Whole System Demonstrator cluster randomised trial, BMJ, 344, 10.1136/bmj.e3874
Abraham, 2011, From cacophony to harmony: a case study about the IS implementation process as an opportunity for organizational transformation at Sentara Healthcare, J. Strateg. Inform. Syst., 20, 177, 10.1016/j.jsis.2011.03.005
Noel, 2004, Home telehealth reduces healthcare costs, Telemed. J. E-Health, 10, 170, 10.1089/tmj.2004.10.170
Hawn, 2009, Take two aspirin and tweet me in the morning: how Twitter, Facebook, and other social media are reshaping health care, Health Aff. (Millwood), 28, 361, 10.1377/hlthaff.28.2.361
Doherty, 2012, Factors affecting the successful realisation of benefits from systems development projects: findings from three case studies, J. Inform. Technol., 27, 1, 10.1057/jit.2011.8
Gauld, 2016
Shpilberg, 2007, Avoiding the alignment trap in IT, MIT Sloan Manage. Rev., 49, 51
Brokel, 2009, Redesigning care processes using an electronic health record: a system's experience, Joint Comm. J. Qual. Patient Saf./Joint Comm. Resour., 35, 82
Doolan, 2003, The use of computers for clinical care: a case series of advanced US sites, J. Am. Med. Inform. Assoc., 10, 94, 10.1197/jamia.M1127
Guard, 2004, Integrated advanced information management systems: a twenty-year history at the University of Cincinnati, J. Med. Libr. Assoc., 92, 171
Kenney, 2012
Takian, 2012, Envisioning electronic health record systems as change management: the experience of an English hospital joining the National Programme for Information Technology, Stud. Health Technol. Inform., 180, 901
Ash, 2004, Some unintended consequences of information technology in health care: the nature of patient care information system-related errors, J. Am. Med. Inform. Assoc., 11, 104, 10.1197/jamia.M1471
Caudill-Slosberg, 2005, Case study: identifying potential problems at the human/technical interface in complex clinical systems, Am. J. Med. Qual., 20, 353, 10.1177/1062860605280196
Han, 2005, Unexpected increased mortality after implementation of a commercially sold computerized physician order entry system, Pediatrics, 116, 1506, 10.1542/peds.2005-1287
Harrison, 2007, Unintended consequences of information technologies in health care—an interactive sociotechnical analysis, J. Am. Med. Inform. Assoc., 14, 542, 10.1197/jamia.M2384
Koppel, 2005, Role of computerized physician order entry systems in facilitating medication errors, JAMA, 293, 1197, 10.1001/jama.293.10.1197
Wachter, 2006, Expected and unanticipated consequences of the quality and information technology revolutions, JAMA, 295, 2780, 10.1001/jama.295.23.2780
Ellingsen, 2005, The slight surprise of integration, 261
Bloomrosen, 2011, Anticipating and addressing the unintended consequences of health IT and policy: a report from the AMIA 2009 Health Policy Meeting, J. Am. Med. Inform. Assoc., 18, 82, 10.1136/jamia.2010.007567
Holden, 2011, Cognitive performance-altering effects of electronic medical records: an application of the human factors paradigm for patient safety, Cognit. Technol. Work, 13, 11, 10.1007/s10111-010-0141-8
Ash, 2009, The unintended consequences of computerized provider order entry: findings from a mixed methods exploration, Int. J. Med. Inf., 78, 69, 10.1016/j.ijmedinf.2008.07.015
Campbell, 2006, Types of unintended consequences related to computerized provider order entry, J. Am. Med. Inform. Assoc., 13, 547, 10.1197/jamia.M2042
Anderson, 2007, Social, ethical and legal barriers to e-health, Int. J. Med. Inf., 76, 480, 10.1016/j.ijmedinf.2006.09.016
Fairbrother, 2014, Cincinnati Beacon Community Program highlights challenges and opportunities on the path to care transformation, Health Affairs (Project Hope), 33, 871, 10.1377/hlthaff.2012.1298
Meadors, 2014, Going live implementing an electronic health record system in the emergency department, Proceedings of the International Symposium on Human Factors and Ergonomics in Health Care, 10.1177/2327857914031006
May, 2006, A rational model for assessing and evaluating complex interventions in health care, BMC Health Serv. Res., 6, 1, 10.1186/1472-6963-6-86
Cho, 2008, Contextual dynamics during health information systems implementation: an event-based actor-network approach, Eur. J. Inform. Syst., 17, 614, 10.1057/ejis.2008.49
Miller, 2004, Physicians’ use of electronic medical records: barriers and solutions, Health Aff. (Millwood), 23, 116, 10.1377/hlthaff.23.2.116
Powers, 2009, E-health leads nova scotia's healthcare transformation, Healthc. Q. (Toronto, Ont.), 12, 116
Johnson, 2006, Why did that happen? Exploring the proliferation of barely usable software in healthcare systems, Qual. Saf. Health Care, 15, i76, 10.1136/qshc.2005.016105
Blumenthal, 2010, The meaningful use regulation for electronic health records, New Engl. J. Med., 363, 501, 10.1056/NEJMp1006114
Jha, 2010, Meaningful use of electronic health records: the road ahead, JAMA, 304, 1709, 10.1001/jama.2010.1497
Brender, 2006
Oates, 2013, 619
Ammenwerth, 2004, Visions and strategies to improve evaluation of health information systems reflections and lessons based on the HIS-EVAL workshop in Innsbruck, Int. J. Med. Inf., 73, 479, 10.1016/j.ijmedinf.2004.04.004
Plsek, 2001, The challenge of complexity in health care, Br. Med. J., 323, 625, 10.1136/bmj.323.7313.625
Shiell, 2008, Complex interventions or complex systems? Implications for health economic evaluation, BMJ: Br. Med. J., 336, 1281, 10.1136/bmj.39569.510521.AD
Murray, 2011, Why is it difficult to implement e-health initiatives? A qualitative study, Implement. Sci., 6, 10.1186/1748-5908-6-6
Sharma, 2012
Whitten, 2000, Results of a meta-analysis of cost-benefit research: is this a question worth asking?, J. Telemed. Telecare, 6
Kaplan, 2010, The influence of context on quality improvement success in health care: a systematic review of the literature, Milbank Q., 88, 500, 10.1111/j.1468-0009.2010.00611.x
Chiasson, 2004, Pushing the contextual envelope: developing and diffusing IS theory for health information systems research, Inform. Org., 14, 155, 10.1016/j.infoandorg.2004.02.001
Greenhalgh, 2008, Introduction of shared electronic records: multi-site case study using diffusion of innovation theory, BMJ, 337, 10.1136/bmj.a1786
Holden, 2009, A theoretical model of health information technology usage behaviour with implications for patient safety, Behav. Inform. Technol., 28, 21, 10.1080/01449290601138245
Macfarlane, 2013, Achieving and sustaining profound institutional change in healthcare: case study using neo-institutional theory, Social Sci. Med., 80, 10, 10.1016/j.socscimed.2013.01.005
Murray, 2010, Normalisation process theory: a framework for developing, evaluating and implementing complex interventions, BMC Med., 8, 1, 10.1186/1741-7015-8-63
Cho, 2007, 164
Craig, 2008, Developing and evaluating complex interventions: the new Medical Research Council guidance, BMJ, 337
Nykänen, 2011, Guideline for good evaluation practice in health informatics (GEP-HI), Int. J. Med. Inf., 80, 815, 10.1016/j.ijmedinf.2011.08.004
Yusof, 2008, An evaluation framework for Health Information Systems: human, organization and technology-fit factors (HOT-fit), Int. J. Med. Inf., 77, 386, 10.1016/j.ijmedinf.2007.08.011
Ammenwerth, 2006, IT-adoption and the interaction of task, technology and individuals: a fit framework and a case study, BMC Med. Inform. Decis. Mak., 6, p3, 10.1186/1472-6947-6-3
Degeling, 2004, Leadership for the systemization of health care: the unaddressed issue in health care reform, J. Health Organ Manag., 18, 399, 10.1108/14777260410569975
Dickson, 2013, Transformations in Canadian health systems leadership: an analytical perspective, Leadersh. Health Serv., 22, 292, 10.1108/17511870910996132
Erskine, 2013, Leadership and transformational change in healthcare organisations: a qualitative analysis of the North East Transformation System, Health Serv. Manage. Res., 26, 29, 10.1177/0951484813481589
White, 2011, Leadership, a key element of quality improvement in healthcare. Results from a literature review of Lean Healthcare and the Productive Ward: releasing time to care initiative, Int. J. Leadersh. Public Serv., 9, 90, 10.1108/IJLPS-08-2013-0021
Bernstein, 2007, Five constants of information technology adoption in healthcare, Hosp. Top., 85, 17, 10.3200/HTPS.85.1.17-26
Harrison, 2009, Building capacity for a transformation initiative: system redesign at Denver Health, Health Care Manage. Rev., 34, 42, 10.1097/01.HMR.0000342979.91931.d9
Szydlowski, 2009, Perspectives from nurse leaders and chief information officers on health information technology implementation, Hosp. Top., 87, 3, 10.3200/HTPS.87.1.3-9
Thomson, 2016, Understanding the impact of information technology on interactions between patients and healthcare professionals: the INTERACT-IT study, Health Serv. J., 2012, P46
Anderson, 2002, The big bang implementation: not for the faint of heart, Comput. Nurs., 20, 14
Hunter, 2011, Doing transformational change in the English NHS in the context of big bang redisorganisation: findings from the North East transformation system, J. Health Organ Manag., 29, 10, 10.1108/JHOM-01-2014-0019
Fleuren, 2004, Determinants of innovation within health care organizations, Lit. Rev. Delphi study, 16, 107
Greenhalgh, 2013, Introducing a nationally shared electronic patient record: case study comparison of Scotland, England,Wales and Northern Ireland, Int. J. Med. Inf., 82, e125, 10.1016/j.ijmedinf.2013.01.002
Thomas, 1995, Information management and technology in England’s large acute NHS hospitals: national strategy versus local reality, J. Manag. Med., 9, 40, 10.1108/02689239510080476
Doolan-Noble, 2014, How well does your healthcare system perform: tracking progress toward the triple aim using system level measures, N. Z. Med. J., 128, 44
Ludwick, 2009, Adopting electronic medical records in primary care: lessons learned from health information systems implementation experience in seven countries, Int. J. Med. Inf., 78, 22, 10.1016/j.ijmedinf.2008.06.005
Waterson, 2013, Special issue on human factors and the implementation of health information technology (HIT): comparing approaches across nations, Int. J. Med. Inf., 82, 277, 10.1016/j.ijmedinf.2013.01.001
Geissbuhler, 2013, Lessons learned implementing a regional health information exchange in Geneva as a pilot for the Swiss national eHealth strategy, Int. J. Med. Inf., 82, e118, 10.1016/j.ijmedinf.2012.11.002
Udechukwu, 2010, Softer perspectives on enhancing the patient experience using IS/IT, Int. J. Health Care Qual. Assur., 23, 187, 10.1108/09526861011017102
Pare, 2008, Prioritizing the risk factors influencing the success of clinical information system projects, Methods Inf. Med., 47, 251, 10.3414/ME0512
Caccia-Bava, 2013, Testing some major determinants for hospital innovation success, Int. J. Health Care Qual. Assur., 22, 454, 10.1108/09526860910975571
Takian, 2012, Envisioning electronic health record systems as change management: the experience of an English hospital joining the National Programme for Information Technology, Stud. Health Technol. Inform., 180, 901
Keshavjee, 2013, A complex adaptive systems perspective of health information technology implementation, Stud. Health Technol. Inform., 183, 209
Sherer, 2015, Integrating commercial ambulatory electronic health records with hospital systems: an evolutionary process, Int. J. Med. Inf., 84, 683, 10.1016/j.ijmedinf.2015.05.010
Kushniruk, 2010, Integrating technology-centric and user-centric system testing methods: ensuring healthcare system usability and safety
Politi, 2016, Use patterns of health information exchange systems and admission decisions: reductionistic and configurational approaches, Int. J. Med. Inf., 84, 1029, 10.1016/j.ijmedinf.2015.06.012
Brailer, 2005, Interoperability: the key to the future health care system, Health affairs, 24, W5, 10.1377/hlthaff.W5.19
Park, 2015, Can a health information exchange save healthcare costs? Evidence from a pilot program in South Korea, Int. J. Med. Inf., 84, 658, 10.1016/j.ijmedinf.2015.05.008
Walker, 2005, The value of health care information exchange and interoperability, Health affairs, 24, pW5, 10.1377/hlthaff.W5.10
Eden, 2016, Barriers and facilitators to exchanging health information: a systematic review, Int. J. Med. Inf., 88, 44, 10.1016/j.ijmedinf.2016.01.004
Hersh, 2004, Health care information technology: progress and barriers, JAMA, 292, 2273, 10.1001/jama.292.18.2273
Holden, 2010, The Technology Acceptance Model: its past and its future in health care, J. Biomed. Inform., 43, 159, 10.1016/j.jbi.2009.07.002
Zainuddin, 2010, Outsourcing projects success: the role of competence and leadership of the vendors and clients project managers, Proceedings of the 2010 Special Interest Group on Management Information System's 48th Annual Conference on Computer Personnel Research on Computer Personnel Research, 10.1145/1796900.1796933
Lorenzi, 2003, Organizational issues=change, Int. J. Med. Inf., 69, 197, 10.1016/S1386-5056(02)00105-3
Kaplan, 2009, Health IT success and failure: recommendations from literature and an AMIA workshop, J. Am. Med. Inform. Assoc., 16, 291, 10.1197/jamia.M2997
Gagnon, 2005, Telehealth adoption in hospitals: an organisational perspective, J. Health Organ Manag., 19, 32, 10.1108/14777260510592121
Ancker, 2012, The Triangle Model for evaluating the effect of health information technology on healthcare quality and safety, J. Am. Med. Inform. Assoc., 19, 61, 10.1136/amiajnl-2011-000385
Powell-Cope, 2008, Patient care technology and safety
Morrison, 2012, Understanding the implementation and adoption of the NHS Care Records Service (CRS) in english secondary care, in looking back, moving forward: capturing lessons and building the evidence base for health informatics
Takian, 2012, We are bitter, but we are better off: case study of the implementation of an electronic health record system into a mental health hospital in England, BMC Health Serv. Res., 12, 484, 10.1186/1472-6963-12-484
Hendy, 2005, Challenges to implementing the national programme for information technology (NPfIT): a qualitative study, BMJ, 331, 331, 10.1136/bmj.331.7512.331
Rivard, 2012, Information technology implementers' responses to user resistance: nature and effects, MIS Q., 36, 897, 10.2307/41703485
Waterson, 2009, A critical review of the systems approach within patient safety research, Ergonomics, 52, 1185, 10.1080/00140130903042782
Ammenwerth, 2016, vol. 222