A hybrid IT framework for identifying high-quality physicians using big data analytics

Adeyemi, 2013, Towards an evidence-based decision making healthcare system management: Modelling patient pathways to improve clinical outcomes, Decision Support Systems, 55, 117, 10.1016/j.dss.2012.12.039 Adomavicius, 2005, Toward the next generation of recommender systems: A survey of the state-of-the-art and possible extensions, IEEE Transactions on Knowledge and Data Engineering, 17, 734, 10.1109/TKDE.2005.99 Alemi, 2008, Rethinking satisfaction surveys: Minute survey, Quality Management in Health Care, 17, 280, 10.1097/01.QMH.0000338549.67393.7f Angst, 2009, Adoption of electronic health records in the presence of privacy concerns: The elaboration likelihood model and individual persuasion, MIS Quarterly, 33, 339, 10.2307/20650295 Azimi, 2017, Prioritizing the components affecting patients satisfaction with healthcare services using multiple attribute decision making technique, Industrial Engineering and Management Systems, 16, 479, 10.7232/iems.2017.16.4.479 Bakos, 1991, Information links and electronic marketplaces: The role of interorganizational information systems in vertical markets, Journal of Management Information Systems, 8, 31, 10.1080/07421222.1991.11517920 Bansil, 2006, Peer reviewed: Health-related information on the web: Results from the HealthStyles Survey, 2002–2003, Preventing Chronic Disease, 3 Behkami, 2012, Research forecasting for health information technology (HIT), using technology intelligence, Technological Forecasting and Social Change, 79, 498, 10.1016/j.techfore.2011.08.015 Bharadwaj, 1999, Information technology effects on firm performance as measured by Tobin’s q, Management Science, 45, 1008, 10.1287/mnsc.45.7.1008 Bigdeli, 2013, Electronic information sharing in local government authorities: Factors influencing the decision-making process, International Journal of Information Management, 33, 816, 10.1016/j.ijinfomgt.2013.05.008 Bisceglia, 2018, Regional regulators in health care service under quality competition: A game theoretical model, Health Economics, 27, 1821, 10.1002/hec.3805 Blei, 2003, Latent dirichlet allocation, Journal of Machine Learning Research, 3, 993 Brooks, 2015, A framework for developing a domain specific business intelligence maturity model: Application to healthcare, International Journal of Information Management, 35, 337, 10.1016/j.ijinfomgt.2015.01.011 Buckley, 2017, Evaluating evaluation measure stability Caldeira, 2012, Information and communication technology adoption for business benefits: A case analysis of an integrated paperless system, International Journal of Information Management, 32, 196, 10.1016/j.ijinfomgt.2011.12.005 Castro, 2011, Introducing attribute risk for retrieval in case-based reasoning, Knowledge-Based Systems, 24, 257, 10.1016/j.knosys.2010.09.002 Chandwani, 2018, Telemedicine for low resource settings: Exploring the generative mechanisms, Technological Forecasting and Social Change, 127, 177, 10.1016/j.techfore.2017.06.014 Chao, 2016, The impact of electronic health records on collaborative work routines: A narrative network analysis, International Journal of Medical Informatics, 94, 100, 10.1016/j.ijmedinf.2016.06.019 Cheng, 2018, A mixed method investigation of sharing economy driven car-hailing services: Online and offline perspectives, International Journal of Information Management, 41, 57, 10.1016/j.ijinfomgt.2018.03.005 Cresswell, 2016, Ten key considerations for the successful optimization of large-scale health information technology, Journal of the American Medical Informatics Association, 24, 182, 10.1093/jamia/ocw037 Dedding, 2011, How will e-health affect patient participation in the clinic? A review of e-health studies and the current evidence for changes in the relationship between medical professionals and patients, Social Science & Medicine, 72, 49, 10.1016/j.socscimed.2010.10.017 Della Mea, 2001, What is e-Health (2): The death of telemedicine?, Journal of Medical Internet Research, 3, 10.2196/jmir.3.2.e22 Dimoka, 2012, On product uncertainty in online markets: Theory and evidence, MIS Quarterly, 395, 10.2307/41703461 Dwivedi, 2017, Driving innovation through big open linked data (BOLD): Exploring antecedents using interpretive structural modelling, Information Systems Frontiers, 19, 197, 10.1007/s10796-016-9675-5 Dwivedi, 2016, A generalised adoption model for services: A cross-country comparison of mobile health (m-health), Government Information Quarterly, 33, 174, 10.1016/j.giq.2015.06.003 Fletcher-Brown, 2018, Health marketing in an emerging market: The critical role of signaling theory in breast cancer awareness, Journal of Business Research, 86, 416, 10.1016/j.jbusres.2017.05.031 Gaardboe, 2017, Business intelligence success applied to healthcare information systems, Procedia Computer Science, 121, 483, 10.1016/j.procs.2017.11.065 Gagnon, 2016, Factors influencing electronic health record adoption by physicians: A multilevel analysis, International Journal of Information Management, 36, 258, 10.1016/j.ijinfomgt.2015.12.002 Gandomi, 2015, Beyond the hype: Big data concepts, methods, and analytics, International Journal of Information Management, 35, 137, 10.1016/j.ijinfomgt.2014.10.007 Gao, 2013, An ontological approach to personalized medical knowledge recommendation, LISS 2012, 783, 10.1007/978-3-642-32054-5_110 Gers, 2002, Learning precise timing with LSTM recurrent networks, Journal of Machine Learning Research, 3, 115 Gong, 2015, iBole: A hybrid multi-layer architecture for doctor recommendation in medical social networks, Journal of Computer Science and Technology, 30, 1073, 10.1007/s11390-015-1583-5 Grover, 2018, “Technology enabled Health”–Insights from twitter analytics with a socio-technical perspective, International Journal of Information Management, 43, 85, 10.1016/j.ijinfomgt.2018.07.003 Hampshire, 2017, The application of signalling theory to health-related trust problems: The example of herbal clinics in Ghana and Tanzania, Social Science & Medicine, 188, 109, 10.1016/j.socscimed.2017.07.009 Hsu, 2017, A novel recommendation system for dental services based on online word-of-mouth, Information Resources Management Journal (IRMJ), 30, 30, 10.4018/IRMJ.2017010103 Huang, 2013, Comprehension and assessment of product reviews: A review-product congruity proposition, Journal of Management Information Systems, 30, 311, 10.2753/MIS0742-1222300311 Huang, 2014, Discovery of clinical pathway patterns from event logs using probabilistic topic models, Journal of Biomedical Informatics, 47, 39, 10.1016/j.jbi.2013.09.003 Huang, 2012, Collaboration-based medical knowledge recommendation, Artificial Intelligence in Medicine, 55, 13, 10.1016/j.artmed.2011.10.002 Hudson Smith, 2018, Directing improvements in primary care patient experience through analysis of service quality, Health Services Research, 53, 4647, 10.1111/1475-6773.12985 Kim, 2014, TWILITE: A recommendation system for Twitter using a probabilistic model based on latent Dirichlet allocation, Information Systems, 42, 59, 10.1016/j.is.2013.11.003 Kirmani, 2000, No pain, no gain: A critical review of the literature on signaling unobservable product quality, Journal of Marketing, 64, 66, 10.1509/jmkg.64.2.66.18000 Lee, 2015, eHealth recommendation service system using ontology and case-based reasoning Lee, 2013, Drivers and inhibitors of SaaS adoption in Korea, International Journal of Information Management, 33, 429, 10.1016/j.ijinfomgt.2013.01.006 Li, 2015, Hedonic or utilitarian? Exploring the impact of communication style alignment on user’s perception of virtual health advisory services, International Journal of Information Management, 35, 229, 10.1016/j.ijinfomgt.2014.12.004 Li, 2014, Examining the decision to use standalone personal health record systems as a trust-enabled fair social contract, Decision Support Systems, 57, 376, 10.1016/j.dss.2012.10.043 Liang, 2004, Electronic data interchange usage in China’s healthcare organizations: The case of Beijing’s hospitals, International Journal of Information Management, 24, 507, 10.1016/j.ijinfomgt.2004.08.001 Likert, 1932, A technique for the measurement of attitudes, Archives of Psychology, 22, 1 Lim, 2015, Barriers to Interorganizational knowledge transfer in post-hospital care transitions: Review and directions for information systems research, Journal of Management Information Systems, 32, 48, 10.1080/07421222.2015.1095013 Liu, 2016, The configuration between supply chain integration and information technology competency: A resource orchestration perspective, Journal of Operations Management, 44, 13, 10.1016/j.jom.2016.03.009 Lu, 2016, Exploring the impact of word-of-mouth about Physicians’ service quality on patient choice based on online health communities, BMC Medical Informatics and Decision Making, 16, 151, 10.1186/s12911-016-0386-0 Lu, 2013, Health-related hot topic detection in online communities using text clustering, PLoS One, 8, 10.1371/journal.pone.0056221 Mavlanova, 2012, Signaling theory and information asymmetry in online commerce, Information & Management, 49, 240, 10.1016/j.im.2012.05.004 Middleton, 2013, Enhancing patient safety and quality of care by improving the usability of electronic health record systems: Recommendations from AMIA, Journal of the American Medical Informatics Association, 20, e2, 10.1136/amiajnl-2012-001458 Pai, 2011, Applying the technology acceptance model to the introduction of healthcare information systems, Technological Forecasting and Social Change, 78, 650, 10.1016/j.techfore.2010.11.007 Parasuraman, 1988, Servqual: A multiple-item scale for measuring consumer perc, Journal of Retailing, 64, 12 Park, 2017, Investigating factors influencing the market success or failure of IT services in Korea, International Journal of Information Management, 37, 1418, 10.1016/j.ijinfomgt.2016.10.004 Pee, 2018, Signaling effect of website usability on repurchase intention, International Journal of Information Management, 39, 228, 10.1016/j.ijinfomgt.2017.12.010 Phung, 2009, Unsupervised context detection using wireless signals, Pervasive and Mobile Computing, 5, 714, 10.1016/j.pmcj.2009.07.005 Premkumar, 2000, Interorganization systems and supply chain management, Information Systems Management, 17, 1, 10.1201/1078/43192.17.3.20000601/31241.8 Purohit, 2001, Effect of manufacturer reputation, retailer reputation, and product warranty on consumer judgments of product quality: A cue diagnosticity framework, Journal of Consumer Psychology, 10, 123, 10.1207/s15327663jcp1003_1 Ragini, 2018, Big data analytics for disaster response and recovery through sentiment analysis, International Journal of Information Management, 42, 13, 10.1016/j.ijinfomgt.2018.05.004 Raguseo, 2018, Big data technologies: An empirical investigation on their adoption, benefits and risks for companies, International Journal of Information Management, 38, 187, 10.1016/j.ijinfomgt.2017.07.008 Rao, 2014, Sentiment topic models for social emotion mining, Information Sciences, 266, 90, 10.1016/j.ins.2013.12.059 Rekik, 2018, Assessing web sites quality: A systematic literature review by text and association rules mining, International Journal of Information Management, 38, 201, 10.1016/j.ijinfomgt.2017.06.007 Richardson, 1994, Extrinsic and intrinsic cue effects on perceptions of store brand quality, Journal of Marketing, 58, 28, 10.1177/002224299405800403 Rozenblum, 2013, The patient satisfaction chasm: the gap between hospital management and frontline clinicians, BMJ Quality & Safety, 22, 242, 10.1136/bmjqs-2012-001045 Sanders, 2005, Modeling the relationship between firm IT capability, collaboration, and performance, Journal of Business Logistics, 26, 1, 10.1002/j.2158-1592.2005.tb00192.x Satty, 2004, Decision making—The analytic hierarchy and network processes (AHP/ANP), Journal of Systems Science and Systems Engineering, 13, 1, 10.1007/s11518-006-0151-5 Subramani, 2004, How do suppliers benefit from information technology use in supply chain relationships?, MIS Quarterly, 45, 10.2307/25148624 Sun, 2015, Leverage RAF to find domain experts on research social network services: A big data analytics methodology with MapReduce framework, International Journal of Production Economics, 165, 185, 10.1016/j.ijpe.2014.12.038 Tompson, 2014 Vidal, 2011, Using a Delphi process and the Analytic Hierarchy process (AHP) to evaluate the complexity of projects, Expert Systems with Applications, 38, 5388, 10.1016/j.eswa.2010.10.016 Wamba, 2013, A literature review of RFID-enabled healthcare applications and issues, International Journal of Information Management, 33, 875, 10.1016/j.ijinfomgt.2013.07.005 Wang, 2013, ExpertRank: A topic-aware expert finding algorithm for online knowledge communities, Decision Support Systems, 54, 1442, 10.1016/j.dss.2012.12.020 Wang, 2017, A context-aware researcher recommendation system for university-industry collaboration on R&D projects, Decision Support Systems, 103, 46, 10.1016/j.dss.2017.09.001 Wells, 2011, What signal are you sending? How website quality influences perceptions of product quality and purchase intentions, MIS Quarterly, 373, 10.2307/23044048 Wong, 2008, Application of the analytic hierarchy process (AHP) in multi-criteria analysis of the selection of intelligent building systems, Building and Environment, 43, 108, 10.1016/j.buildenv.2006.11.019 Wu, 2009, Healthcare technology management competency and its impacts on IT–healthcare partnerships development, International Journal of Medical Informatics, 78, 71, 10.1016/j.ijmedinf.2008.05.007 Wu, 2016, The integration effort and E-health compatibility effect and the mediating role of E-health synergy on hospital performance, International Journal of Information Management, 36, 1288, 10.1016/j.ijinfomgt.2016.09.002 Xu, 2017, Business intelligence in online customer textual reviews: Understanding consumer perceptions and influential factors, International Journal of Information Management, 37, 673, 10.1016/j.ijinfomgt.2017.06.004 Yang, 2017, A social recommender system by combining social network and sentiment similarity: A case study of healthcare, Journal of Information Science, 43, 635, 10.1177/0165551516657712 Yang, 2016, Mining health social media with sentiment analysis, Journal of Medical Systems, 40, 236, 10.1007/s10916-016-0604-4 Yang, 2015, Exploring the influence of the online physician service delivery process on patient satisfaction, Decision Support Systems, 78, 113, 10.1016/j.dss.2015.05.006 Zhang, 2017, iDoctor: Personalized and professionalized medical recommendations based on hybrid matrix factorization, Future Generation Computer Systems, 66, 30, 10.1016/j.future.2015.12.001 Zhao, 2014, Forming interoperability through interorganizational systems standards, Journal of Management Information Systems, 30, 269, 10.2753/MIS0742-1222300410 Zhao, 2018, What factors influence the mobile health service adoption? A meta-analysis and the moderating role of age, International Journal of Information Management, 43, 342, 10.1016/j.ijinfomgt.2017.08.006 Zuo, 2017, A reputation-based model for mobile agent migration for information search and retrieval, International Journal of Information Management, 37, 357, 10.1016/j.ijinfomgt.2017.04.002