A balanced scorecard approach to establish a performance evaluation and relationship model for hot spring hotels based on a hybrid MCDM model combining DEMATEL and ANP
Tóm tắt
Từ khóa
Tài liệu tham khảo
1998
Banker, 2004, A balanced scorecard analysis of performance metrics, European Journal of Operational Research, 154, 423, 10.1016/S0377-2217(03)00179-6
Bierley, 1996, Generic knowledge strategies in the US pharmaceutical industry, Strategic Management Journal, 17, 123, 10.1002/smj.4250171111
Booth, 1996, Accountants do it by proxy, Management Accounting, 74, 48
Chiu, 2006, Marketing strategy based on customer behavior for the LCD-TV, International Journal of Management and Decision Making, 7, 143, 10.1504/IJMDM.2006.009140
Daniel, 1961, Management information crisis, Harvard Business Review, 39, 111
Davis, 2004, An investigation of the effect of balanced scorecard implementation on financial performance, Management Accounting Research, 15, 135, 10.1016/j.mar.2003.11.001
Denton, 2000, Implementing a balanced-scorecard approach to managing hotel operations: the case of white lodging service, The Cornell Hotel and Restaurant Administration Quarterly, 41, 94, 10.1177/001088040004100127
Ellinger, 2002, The relationship between the learning organization concept and firms’ financial performance, Human Resource Development Quarterly, 13, 5, 10.1002/hrdq.1010
Fisher, 2010, Linking employee attitudes and behaviors with business performance: a comparative analysis of hotels in Mexico and China, International Journal of Hospitality Management, 29, 397, 10.1016/j.ijhm.2009.10.021
Getz, 2006, Critical success factors for wine tourism regions: a demand analysis, Tourism Management, 27, 146, 10.1016/j.tourman.2004.08.002
Hsieh, 2008, A service quality measurement architecture for hot spring hotels in Taiwan, Tourism Management, 29, 429, 10.1016/j.tourman.2007.05.009
Hsieh, 2007, A study on the consumers’ choice behavior of the site for hot spring bathing, Tourism Management Research, 7, 165
Hu, 2009, Developing a core competency model of innovative culinary development, International Journal of Hospitality Management
Huang, 2007, Reconfiguring the innovation policy portfolios for Taiwan's SIP Mall industry, Technovation, 27, 744, 10.1016/j.technovation.2007.04.002
Ittner, 2001, Assessing empirical research in managerial accounting: a value-based management perspective, Journal of Accounting and Economics, 32, 349, 10.1016/S0165-4101(01)00026-X
Kaplan, 1992, The balanced scorecard. Measures that drive performance, Harvard Business Review, 70, 71
Kaplan, 1996, Using the balanced scorecard as a strategic management system, Harvard Business Review, 74, 75
Kaplan, 2001
Kaplan, 2004
Liou, 2007, Airline safety measurement using a hybrid model, Air Transport Management, 13, 243, 10.1016/j.jairtraman.2007.04.008
McPhail, 2008, Human resource managers’ perceptions of the applications and merit of the balanced scorecard in hotels, International Journal of Hospitality Management, 27, 623, 10.1016/j.ijhm.2007.06.004
Olve, 1999
Ou Yang, 2008, A novel hybrid MCDM model combined with DEMATEL and ANP with applications, International Journal of Operations Research, 5, 160
Papalexandris, 2005, An integrated methodology for putting the balanced scorecard into action, European Management Journal, 23, 214, 10.1016/j.emj.2005.02.004
Pinero, 2002, The balance scorecard: an incremental approach model to health care management, Journal of Health Care Finance, 28, 69
Prieto, 2006, Assessing the impact of learning capability on business performance: Empirical evidence from Spain, Management Learning, 37, 499, 10.1177/1350507606070222
Saaty, 1980
Sarkis, 2003, A strategic decision framework for green supply chain management, Journal of Cleaner Production, 11, 397, 10.1016/S0959-6526(02)00062-8
Sekitani, 2001, A unified model and analysis for AHP and ANP, Journal of the Operations Research Society of Japan, 44, 67, 10.15807/jorsj.44.67
Sim, 2002, Balanced scorecard: a rising trend in strategic performance measurement, Measuring Business Excellence, 5, 18, 10.1108/13683040110397248
Suzanne, 2001, Factors for success in rural tourism development, Journal of Travel Research, 40, 132, 10.1177/004728750104000203
Taiwan Tourism Bureau, 2010
Taiwan Tourism Bureau, 2010
Thorsteinsdottir, 2005, The state of the European hotel spa sector, Journal of Retail & Leisure Property, 4, 272, 10.1057/palgrave.rlp.5090224
Tippins, 2003, IT competency and firm performance: is organizational learning a missing link?, Strategic Management Journal, 24, 745, 10.1002/smj.337
Tsai, 2009, The sustainability balanced scorecard as a framework for selecting socially responsible investment: an effective MCDM model, Journal of the Operational Research Society, 60, 1396, 10.1057/jors.2008.91
Tsai, 2010, An integrated approach for selecting corporate social responsibility programs and costs evaluation in the international tourist hotel, International Journal of Hospitality Management, 29, 385, 10.1016/j.ijhm.2009.12.001
Tzeng, 2007, Evaluating intertwined effects in e-learning programs: a novel hybrid MCDM model based on factor analysis and DEMATEL, Expert Systems with Applications, 32, 1028, 10.1016/j.eswa.2006.02.004
Water Resources Agency, 2010
Wu, 2007, The performance measurement of cause-related marketing by balance scorecard, Total Quality Management & Business Excellence, 18, 771, 10.1080/14783360701349831
Wu, 2008, A performance evaluation model of CRM on non-profit organizations, Total Quality Management & Business Excellence, 19, 321, 10.1080/14783360701591978
Wu, 2007, Developing global managers’ competencies using the fuzzy DEMATEL method, Expert Systems with Applications, 32, 499, 10.1016/j.eswa.2005.12.005
Yilmaz, 2007, Application of analytic network process in the enterprise risk management: An example of the selecting best operator in the airport business, European Journal of Social Sciences, 5, 61