The Manager as Coach: The Role of Feedback Orientation

Ashforth, B., Harrison, S., & Corley, K. (2008). Identification in organizations: An examination of four fundamental questions. Journal of Management, 34, 325–374. Beattie, R. S., Kim, S., Hagen, M. S., Egan, T. M., Ellinger, A. D., & Hamlin, R. G. (2014). Managerial coaching: A review of the empirical literature and development of a model to guide future practice. Advances in Developing Human Resources, 16, 1–18. Braddy, P. W., Sturm, R. E., Atwater, L. E., Smither, J. W., & Fleenor, J. W. (2013). Validating the feedback orientation scale in a leadership development context. Group and Organization Management, 38, 690–716. Brett, J. F., & Atwater, L. E. (2001). 360° feedback: Accuracy, reactions and perceptions of usefulness. Journal of Applied Psychology, 86, 930–942. Buhrmester, M., Kwang, T., & Gosling, S. D. (2011). Amazon’s Mechanical Turk: A new source of inexpensive, yet high-quality data? Perspectives of Psychological Science, 6, 3–5. Dahling, J. J., Chau, S. L., & O’Malley, A. (2012). Correlates and consequences of feedback orientation in organizations. Journal of Management, 38, 531–546. Ellinger, A. D., Beattie, R. S., & Hamlin, R. G. (2010). The ‘manager as coach’. In E. Cox, T. Bachkirova, & D. Clutterbuck (Eds.), The complete handbook of coaching (pp. 257–270). London: Sage. Ellinger, A. D., & Bostrom, R. P. (1999). Managerial coaching behaviors in learning organizations. An examination of managers’ beliefs about their roles as facilitators of learning. Journal of Management Development, 18, 752–771. Ellinger, A. D., Ellinger, A. E., & Keller, S. B. (2003). Supervisor coaching behavior, employee satisfaction, and warehouse employee performance: A dyadic perspective in the distribution industry. Human Resource Development Quarterly, 14, 435–458. Ellinger, A. E., Ellinger, A. D., & Keller, S. B. (2005). Supervisory coaching in a logistics context. International Journal of Physical Distribution and Logistics Management, 35, 620–636. Evered, R. D., & Selman, J. C. (1989). Coaching and the art of management. Organizational Dynamics, 18, 16–32. Feldman, D. C. (2001). Career coaching: What HR professionals and managers need to know. Human Resource Planning, 24, 26–35. Feldman, D. C., & Lankau, M. J. (2005). Executive coaching: A review and agenda for future research. Journal of Management, 31, 829–848. Graen, G. B., & Uhl-Bien, M. (1995). Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective. Leadership Quarterly, 6, 219–247. Graham, S., Wedman, J. F., & Garvin-Kester, B. (1994). Manager coaching skills: What makes a good coach? Performance Improvement Quarterly, 7, 81–94. Gregory, J. B., & Levy, P. E. (2009). Coaching in a performance management context: A review and research agenda. Paper presented at the annual conference of the Society for Industrial and Organizational Psychology, New Orleans, LA. Gregory, J. B., & Levy, P. E. (2010). Employee coaching relationships: Enhancing construct clarity and measurement. Coaching: An International Journal of Theory, Research and Practice, 3, 109–123. Gregory, J. B., & Levy, P. E. (2012). Employee feedback orientation: Implications for effective coaching relationships. Coaching: An International Journal of Theory, Research and Practice, 5(2), 1–14. Gregory, J. B., & Levy, P. E. (2015). Using feedback in organizational consulting. Washington, DC: American Psychological Association. Gregory, J. B., Levy, P. E., & Jeffers, M. (2008). Development of a model of the feedback process within executive coaching. Consulting Psychology Journal: Practice and Research, 60, 42–56. Hall, R. J., Snell, A. F., & Faust, M. S. (1999). Item parceling strategies in SEM: Investigating the subtle effects of unmodeled secondary constructs. Organizational Research Methods, 2, 233–256. Hayes, A. F. (2013). Introduction to mediation, moderation, and conditional process analysis: A regression-based approach. New York: Guilford Press. Heslin, P. A., Vandewalle, D., & Latham, G. P. (2006). Keen to help? Managers’ implicit person theories and their subsequent employee coaching. Personnel Psychology, 59, 871–902. Hu, L. T., & Bentler, P. M. (1999). Cut-off criteria for fit indices in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6, 1–55. Hunt, J. M., & Weintraub, J. R. (2011). The coaching manager: Developing top business talent. Thousand Oaks: Sage. Ilgen, D. R., Fisher, C. D., & Taylor, M. S. (1979). Consequences of individual feedback on behavior in organizations. Journal of Applied Psychology, 64, 349–371. Jackson, D. L., Gillespy, J. A., & Purc-Stephenson, R. (2009). Reporting practices in confirmatory factor analysis: An overview and some recommendations. Psychological Methods, 14, 6–23. Johnson, J. W. (2000). A heuristic method for estimating the relative weight of predictor variables in multiple regression. Multivariate Behavioral Research, 35, 1–19. Joo, B. (2005). Executive coaching: A conceptual framework from an integrative review of practice and research. Human Resource Development Review, 4, 462–488. Joo, B., Sushko, J., & McLean, G. (2012). Multiple faces of coaching: Manager-as-coach, executive coaching, and formal mentoring. Organization Development Journal., 30, 19–38. Kilburg, R. R. (1996). Toward a conceptual understanding and definition of executive coaching. Consulting Psychology Journal: Practice and Research, 48, 134–144. Kilburg, R. R. (2001). Facilitating intervention adherence in executive coaching: A model and methods. Consulting Psychology Journal: Practice and Research, 53, 251–267. Kim, S., Egan, T. M., Kim, W., & Kim, J. (2013). The impact of managerial coaching behavior on employee work-related reactions. Journal of Business and Psychology, 28, 315–330. Lazarus, R. S., & Alfert, E. (1964). Short-circuiting of threat by experimentally altering cognitive appraisal. The Journal of Abnormal and Social Psychology, 69, 195–205. Levy, P. D., & Thompson, D. J. (2010). Feedback in organizations: Individual differences and the social context. In R. M. Sutton, M. M. Hornsey, & K. M. Douglas (Eds.), Feedback: The communication of praise, criticism, and advice. New York: Peter Lang. Linderbaum, B. A., & Levy, P. E. (2010). The development and validation of the feedback orientation scale (FOS). Journal of Management, 36, 1372–1405. Liu, M., Bowling, N. A., Huang, J. L., & Kent, T. A. (2013). Insufficient effort responding to surveys as a threat to validity: The perceptions and practices of SIOP members. The Industrial-Organizational Psychologist, 51, 32–38. London, M., & Smither, J. W. (2002). Feedback orientation, feedback culture, and the longitudinal performance management process. Human Resource Management Review, 12, 81–100. Longenecker, C. O., & Neubert, M. J. (2005). The practice of effective managerial coaches. Business Horizons, 48, 493–500. MacKinnon, D. P., Lockwood, C. M., & Williams, J. (2004). Confidence limits for the indirect effect: Distribution of the product and resampling methods. Multivariate Behavioral Research, 39, 99–128. Norris-Watts, C., & Levy, P. E. (2004). The mediating role of affective commitment in the relation of the feedback environment to work outcomes. Journal of Vocational Behavior, 65, 351–365. Orth, C. D., Wilkinson, H. E., & Benfari, R. C. (1990). The manager’s role as coach and mentor. The Journal of Nursing Administration, 20, 11–15. Peterson, D. B. (2009). Coaching and performance management: How can organizations get the greatest value? In J. Smither & M. London (Eds.), Performance management: Putting research into action. San Francisco: Jossey-Bass. Pulakos, E. D., Mueller Hanson, R., Arad, S., & Moye, N. (2015). Performance management can be fixed: An on-the-job experiential learning approach for complex behavior change. Industrial and Organizational Psychology, 8, 51–76. Pulakos, E. D., & O’Leary, R. S. (2011). Why is performance management broken? Industrial and Organizational Psychology, 4, 146–164. Rosen, C. C., Levy, P. E., & Hall, R. J. (2006). Placing perceptions of politics in the context of the feedback environment, employee attitudes, and job performance. Journal of Applied Psychology, 91, 211–220. Schneider, B., Goldstein, H. W., & Smith, D. B. (1995). The ASA framework: An update. Personnel Psychology, 48, 747–773. Shrout, P. E., & Bolger, N. (2002). Mediation in experimental and nonexperimenal studies: New procedures and recommendations. Psychological Methods, 7, 422–445. Steelman, L. A., Levy, P. E., & Snell, A. F. (2004). The feedback environment scale: Construct definition, measurement, and validation. Educational and Psychological Measurement, 64, 165–184. Tonidandel, S., & LeBreton, J. M. (2015). RWA web: A free, comprehensive, web-based, and user-friendly tool for relative weight analyses. Journal of Business and Psychology, 30, 207–216.