Effects of social popularity and time scarcity on online consumer behaviour regarding smart healthcare products: An eye-tracking approach

Computers in Human Behavior - Tập 78 - Trang 74-89 - 2018
Jian Mou1, Donghee Shin2
1Information Management and Information Systems Department, The School of Economics and Management, Xidian University, Xi'an, China
2School of Media and Communication, Chung-Ang University, #1411, Bldg. 303, Heukseok-ro 84, Dongjak-gu 06974, Seoul, South Korea

Tài liệu tham khảo

Aggarwal, 2011, Scarcity messages, Journal of Advertising, 40, 19, 10.2753/JOA0091-3367400302 Amirpur, 2015, Buying under pressure: Purchase pressure cues and their effects on online buying decisions Anderson, 2016, Your memory is working against you: How eye tracking and memory explain habituation to security warnings, Decision Support Systems, 92, 3, 10.1016/j.dss.2016.09.010 Anh, 2014 Bansal, 2010, The impact of personal dispositions on information sensitivity, privacy concern and trust in disclosing health information online, Decision Support Systems, 49, 138, 10.1016/j.dss.2010.01.010 Bergkvist, 2007, The predictive validity of multiple-item versus signal-item measures of the same constructs, Journal of Marketing Research, 44, 175, 10.1509/jmkr.44.2.175 Braddy, 2008, Online recruiting: The effects of organizational familiarity, website usability, and website attractiveness on viewers' impressions of organizations, Computers in Human Behavior, 24, 2992, 10.1016/j.chb.2008.05.005 Bray, 1985 Cai, 2015, Improving co-production behavior and citizenship behavior of client in enterprise system service: A view based on signaling theory, 130 Caruana, 2010, How corporate reputation, quality, and value influence online loyalty, Journal of Business Research, 63, 1103, 10.1016/j.jbusres.2009.04.030 CCS insight, 2014 Chang, 2015, Examining hedonic and utilitarian bidding motivations in online auctions: Impacts of time pressure and competition, Internal Journal of Electronic Commerce, 19, 39 Chang, 2014, A cross-cultural study on the effects of social popularity and deal scarcity on consumers' purchase behavior Chang, 2015, Persuasive messages, popularity cohesion, and message diffusion in social media marketing, Journal of Business Research, 68, 777, 10.1016/j.jbusres.2014.11.027 Chen, 2010, Understanding buyers' social information needs during purchase decision process, 5 Chen, 2016, Research in progress: The snob and bandwagon effects on consumers' purchase intention under different promotion strategies Choi, 2016, Is the smartwatch an IT product or a fashion product? A study on factors affecting the intention to use smartwatches, Computers in Human Behavior, 63, 777, 10.1016/j.chb.2016.06.007 Chuah, 2016, Wearable technologies: The role of usefulness and visibility in smartwatch adoption, Computers in Human Behavior, 65, 276, 10.1016/j.chb.2016.07.047 Connelly, 2011, Signaling theory: A review and assessment, Journal of Management, 37, 39, 10.1177/0149206310388419 Cyr, 2009, Exploring human images in website design: A multi-method approach, MIS Quarterly, 33, 539, 10.2307/20650308 Dean, 2008, Comparing three signals of service quality, Journal of Services Marketing, 22, 48, 10.1108/08876040810851950 Doukas, 2011, Digital cities of the future: Extending @home assistive technologies for the elderly and the disabled, Telematics and Informatics, 28, 176, 10.1016/j.tele.2010.08.001 Duclos, 2016, An acceleration vector variance based method for energy expenditure estimation in real-life environment with a smartphone/smartwatch integration, Expert Systems with Applications, 63, 435, 10.1016/j.eswa.2016.07.021 Erevelles, 2001, The universality of the signal theory for products and services, Journal of Business Research, 52, 175, 10.1016/S0148-2963(99)00069-7 Faul, 2009, Statistical power analyses using G∗Power 3.1: Tests for correlation and regression analyses, Behavior Research Methods, 41, 1149, 10.3758/BRM.41.4.1149 Fergie, 2013, What young people want from health-related online resources: A focus group study, Journal of Youth Studies, 16, 579, 10.1080/13676261.2012.744811 Fishbein, 1975 Gianchandani, 2011, Toward smarter health and well-being: An implicit role for networking and information technology, Journal of Information Technology, 26, 120, 10.1057/jit.2011.5 Gierl, 2008, Scarcity effects on sales volume in retail, The International Review of Retail, Distribution and Consumer Research, 18, 45, 10.1080/09593960701778077 Godinho, 2016, Under pressure: An integrative perspective of time pressure impact on consumer decision-making, Journal of International Consumer Marketing, 28, 251, 10.1080/08961530.2016.1148654 Goldberg, 2014, Measuring software screen complexity: Relating eye tracking, emotional valence, and subjective ratings, International Journal of Human–computer Interaction, 30, 518, 10.1080/10447318.2014.906156 Guo, 2017, Arousal or not? the effects of scarcity messages on online impulsive purchase, 29 Gupta, 2013 Hashem, 2016, The role of big data in smart city, International Journal of Information Management, 36, 748, 10.1016/j.ijinfomgt.2016.05.002 Hong, 2017, The effect of consumer innovativeness on perceived value and continuance intention to use smartwatch, Computers in Human Behavior, 67, 264, 10.1016/j.chb.2016.11.001 Hsieh, 2016, An empirical investigation of patients' acceptance and resistance toward the health cloud: The dual factor perspective, Computers in Human Behavior, 63, 959, 10.1016/j.chb.2016.06.029 Hu, 2015, Customers complaints in online shopping: The role of signal credibility, Journal of Electronic Commerce Research, 16, 95 Kirmani, 2000, No pain, no gain: A critical review of the literature on signaling unobservable product quality, Journal of Marketing, 64, 66, 10.1509/jmkg.64.2.66.18000 Lee, 2012, Attention to banner Ads and their effectiveness: An eye-tracking approach, International Journal of Electronic Commerce, 17, 119, 10.2753/JEC1086-4415170105 Lee, 2015, Thumbs up, sales Up? The contingent effect of facebook likes on sales performance in social commerce, Journal of Management Information Systems, 32, 109, 10.1080/07421222.2015.1138372 Lee, 2011, Consumer's decision to shop online: The moderating role of positive informational social influence, Information & Management, 48, 185, 10.1016/j.im.2010.08.005 Levine, 2002, Eta squared, partial eta squared, and misreporting of effect size in communication research, Human Communication Research, 28, 612, 10.1111/j.1468-2958.2002.tb00828.x Li, 2015, Are all signals equal? Investigating the differential effects of online signals on the sales performance of e-marketplace sellers, Information Technology & People, 28, 699, 10.1108/ITP-11-2014-0265 Mavlanova, 2012, Signaling theory and information asymmetry in online commerce, Information & Management, 49, 240, 10.1016/j.im.2012.05.004 Mavlanova, 2015, The effect of positive and negative signals on perceived deceptiveness of websites in online markets, Journal of Theoretical and Applied Electronic Commerce Research, 10, 19, 10.4067/S0718-18762015000100003 Mayers, 2013 McCollough, 2004, A conceptual model and empirical examination of the effect of service guarantees on post-purchase consumption evaluations, Managing Service Quality, 14, 58, 10.1108/09604520410513677 McKinley, 2014, Exploring how perceived threat and self-efficacy contribute to college students' use and perceptions of online mental health resources, Computer in Human Behavior, 34, 101, 10.1016/j.chb.2014.01.038 Menon, 2016, Consumer attention to price in social commerce: Eye tracking patterns in retail clothing, Journal of Business Research, 69, 5008, 10.1016/j.jbusres.2016.04.072 Mittone, 2009, The scarcity bias, Applied Psychology: An International Review, 58, 453, 10.1111/j.1464-0597.2009.00401.x Morahan-Martin, 2004, How internet users find, evaluate, and use online health information: A cross-cultural review, CyberPsychology & Behavior, 7, 497, 10.1089/cpb.2004.7.497 Percheski, 2011, Health information-seeking in the digital age, Journal of American College Health, 59, 379, 10.1080/07448481.2010.513406 Rau, 2014, The influence of repetition and time pressure on effectiveness of mobile advertising messages, Telematics and Informatics, 31, 463, 10.1016/j.tele.2013.10.003 Reeder, 2016, Health at hand: A systematic review of smart watch uses for health and wellness, Journal of Biomedical Informatics, 63, 269, 10.1016/j.jbi.2016.09.001 Shin, 2017, Health experience model of personal informatics: The case of a quantified self, Computers in Human Behavior, 69, 62, 10.1016/j.chb.2016.12.019 Shin, 2017, Public value mapping of network neutrality: Public values and net neutrality in Korea, Telecommunications Policy, 41, 208, 10.1016/j.telpol.2016.12.012 Shin, 2017, How do credibility and utility affect the user experience of health informatics services?, Computers in Human Behavior, 67, 292, 10.1016/j.chb.2016.11.007 Shih, 2011, Self healthcare management system based on RFID technology, 252 Shin, 2015, Quality of experience: Beyond the user experience of smart services, Total Quality Management, 26, 919, 10.1080/14783363.2014.912037 Sneha, 2006, Ubiquitous healthcare: A new frontier in e-health, 319 Suri, 2007, The effects of perceived scarcity on consumers' processing of price information, Journal of the Academy of Marketing Science, 35, 89, 10.1007/s11747-006-0008-y Thomas, 2010, Testing the negative effects of time pressure in retail supply chain relationships, Journal of Retailing, 86, 386, 10.1016/j.jretai.2010.07.011 Tzafilkou, 2017, Diagnosing user perception and acceptance using eye tracking in web-based end-user development, Computers in Human Behavior, 72, 23, 10.1016/j.chb.2017.02.035 Venkatesh, 2001, A longitudinal investigation of personal computers in homes: Adoption determinants and emerging challenges, MIS Quarterly, 25, 71, 10.2307/3250959 Vila, 2016, Extracting business information from graphs: An eye tracking experiment, Journal of Business Research, 69, 1741, 10.1016/j.jbusres.2015.10.048 Wang, 2004, Signaling the trustworthiness of small online retailers, Journal of Interactive Marketing, 18, 53, 10.1002/dir.10071 Wang, 2016, An eye-tracking study of tourism photo stimuli image characteristics and ethnicity, Journal of Travel Research, 55, 588, 10.1177/0047287514564598 Wells, 2011, What signal are you sending? How website quality influences perceptions of product quality and purchase intentions, MIS Quarterly, 35, 373396, 10.2307/23044048 Wu, 2011, The adoption of mobile healthcare by hospital's professionals: An integrative perspective, Decision Support Systems, 51, 587, 10.1016/j.dss.2011.03.003 Wu, 2007, Mobile computing acceptance factors in the healthcare industry: A structural equation model, International Journal of Medical Informatics, 76, 66, 10.1016/j.ijmedinf.2006.06.006 Wu, 2016, Exploring consumers' intention to accept smartwatch, Computers in Human Behavior, 64, 383, 10.1016/j.chb.2016.07.005 Yan, 2015, A graph-based comprehensive reputation model: Exploiting the social context of opinions to enhance trust in social commerce, Information Sciences, 318, 51, 10.1016/j.ins.2014.09.036 Yi, 2014, The effects of social popularity and deal scarcity at different stages of online shopping