Factors affecting online group buying intention and satisfaction: A social exchange theory perspective

Andreassen, 1994, Satisfaction, loyalty and reputation as indicators of customer orientation in the public sector, International Journal of Public Sector Management, 7, 16, 10.1108/09513559410055206

Armstrong, 1977, Estimating nonresponse bias in mail surveys, Journal of Marketing Research, 14, 396, 10.2307/3150783

Ba, 2002, Evidence of the effect of trust building technology in electronic markets: Price premiums, and buyer behavior, MIS Quarterly, 26, 243, 10.2307/4132332

Bagozzi, 1988, On the evaluation of structural equation models, Journal of the Academy of Marketing Science, 16, 74, 10.1007/BF02723327

Bai, 2008, The impact of website quality on customer satisfaction, and purchase intentions: Evidence from Chinese online visitors, International Journal of Hospitality Management, 27, 391, 10.1016/j.ijhm.2007.10.008

Barclay, 1995, The partial least square (PLS) approach to casual modeling: Personal computer adoption and use as an illustration, Technology, 2, 285

Bhattacherjee, 2001, Understanding information systems continuance: An expectation-confirmation model, MIS Quarterly, 25, 351, 10.2307/3250921

Bhattacherjee, 2001, An empirical analysis of the antecedents of electronic commerce service continuance, Decision Support Systems, 32, 201, 10.1016/S0167-9236(01)00111-7

Blau, 1964

Bock, 2002, Breaking the myths of rewards: An exploratory study of attitudes about knowledge sharing, Information Resources Management Journal, 15, 14, 10.4018/irmj.2002040102

Bock, 2005, Behavioral intention formation in knowledge sharing: Examining the roles of extrinsic motivators, social-psychological forces, and organizational climate, MIS Quarterly, 29, 87, 10.2307/25148669

Bromley, 1993

Bunduchi, 2008, Trust, power, and transaction costs in B2B exchanges: A socio-economic approach, Industrial Marketing Management, 37, 610, 10.1016/j.indmarman.2007.05.003

Cardozo, 1964, Customer satisfaction: Laboratory study and marketing action, Journal of Marketing Research, 2, 244, 10.2307/3150182

Casare, S., & Sichman, J. (2005). Towards a functional ontology of reputation. In Paper presented at the fourth international joint conference on autonomous agents, and multiagent systems (pp. 505–511). ACM.

Chang, 2005, Literature derived reference models for the adoption of online shopping, Information & Management, 42, 543, 10.1016/j.im.2004.02.006

Chen, 2010, To give or to receive? Factors influencing members’ knowledge sharing and community promotion in professional virtual communities, Information & Management, 47, 226, 10.1016/j.im.2010.03.001

Chin, W., Marcolin, B., & Newsted, P. (1996). A partial least squares latent variable modeling app roach for measuring interaction effects: Results from a monte carlo simulation study and voice mail emotion/adoption study. In Paper presented at the 15th international conference on information systems (pp. 21–41). Cleveland, Ohio, USA.

Chiu, 2010, Antecedents of trust in online auctions, Electronic Commerce Research and Application, 9, 148, 10.1016/j.elerap.2009.04.003

Chiu, 2009, Understanding customers’ loyalty intentions towards online shopping: An integration of technology acceptance model and fairness theory, Behaviour, and Information Technology, 28, 347, 10.1080/01449290801892492

Churchill, 1982, An investigation into the determinants of customer satisfaction, Journal of Marketing Research, 19, 491, 10.2307/3151722

CNN (2010). Group buying: A billion-dollar web trend? http://articles.cnn.com/2010-04-15/tech/cashmore.group.buying_1_web-buying-sites?_s=PM:TECH. Last accessed on 05.02.10.

Constant, 1996, The kindness of strangers: The usefulness of electronic weak ties for technical advice, Organization Science, 7, 119, 10.1287/orsc.7.2.119

Conte, 2002

Corbitt, 2003, Trust and e-commerce: A study of consumer perceptions, Electronic Commerce Research, and Applications, 2, 203, 10.1016/S1567-4223(03)00024-3

Couger, 1996, Measurement of creativity of IS products, Creativity and Innovation Management, 5, 262, 10.1111/j.1467-8691.1996.tb00152.x

Couger, 1993, (Un)Structured creativity in information systems organizations, MIS Quarterly, 17, 375, 10.2307/249584

Coyle-Shapiro, 2002, Exploring reciprocity through the lens of the psychological contract: Employee, and employer perspectives, European Journal of Work, and Organizational Psychology, 11, 69, 10.1080/13594320143000852

Crompton, 1997, Motives of visitors attending festival events, Annals of Tourism Research, 24, 425, 10.1016/S0160-7383(97)80010-2

CTVglobemedia (2011). Online shopping trends with nicholas montgomery. <http://www.marilyn.ca/Technology/TechSho ing.aspx> Last accessed on 06.02.11.

Davenport, 1998

de Clercq, 2008, The role of perceived relational support in sntrepreneur – customer dyads, Entrepreneurship: Theory & Practice, 32, 659, 10.1111/j.1540-6520.2008.00247.x

de Wulf, 2001, Investments in consumer relationships: A cross-country, and cross-industry exploration, The Journal of Marketing, 65, 33, 10.1509/jmkg.65.4.33.18386

Deci, 1975

Deshpande, R., & Hoyer, W. D. (1983). Consumer decision making: Strategies, cognitive effort, and perceived risk. In P. E. Murphy et al. (Eds.), Paper presented at The AMA educators’ proceedings (pp. 88–91). Chicago: American Marketing Association.

Doney, 1997, An examination of the nature of trust in buyer-seller relationships, The Journal of Marketing, 61, 35, 10.2307/1251829

Dwyer, C., Hiltz, S. R., & Passerini, K. (2007). Trust and privacy concern within social networking sites: A comparison of facebook, and mySpace. In Paper presented at proceedings of 2007 America conference on information systems. Keystone, Colorado, USA.

Dwyer, 1994, Reciprocity, elder satisfaction, and caregiver stress, and burden: The exchange of aid in the family caregiving relationship, Journal of Marriage, and the Family, 56, 35, 10.2307/352699

Emerson, 1962, Power-dependence relations, American Sociological Review, 27, 31, 10.2307/2089716

Erika, 1999, The 10 traits of top salespeople, Sales, and Marketing Management, 151, 34

Fishbein, 1975

Flaherty, 2009, Expanding the sales professional’s role: A strategic re-orientation?, Industrial Marketing Management, 38, 806, 10.1016/j.indmarman.2008.04.007

Fornell, 1981, Evaluating structural equation models with unobservable variables, and measurement error, Journal of Marketing Research, 18, 39, 10.2307/3151312

Frazier, 1991, The use of influence strategies in interfirm relationships in industrial product channels, Journal of Marketing, 55, 52, 10.2307/1252203

Fu, 2009, Managing the drivers of organizational commitment, and salesperson effort: An application of Meyer, and Allen’s three-component model, Journal of Marketing Theory & Practice, 17, 335, 10.2753/MTP1069-6679170403

Gallivan, 2003, The influence of software developers’ creative style on their attitudes to and assimilation of a software process innovation, Information & Management, 40, 443, 10.1016/S0378-7206(02)00039-3

Gefen, 2000, E-commerce: The role of familiarity and trust, Omega, 28, 725, 10.1016/S0305-0483(00)00021-9

Gefen, 2002, Reflections on the dimensions of trust, and trustworthiness among online consumers, ACM SIGMIS Database, 33, 38, 10.1145/569905.569910

Gefen, 2003, Trust and TAM in online shopping: An integrated model, MIS Quarterly, 27, 51, 10.2307/30036519

Gefen, 1998, The impact of developer responsiveness on perceptions of usefulness, and ease of use: An extension of the technology acceptance model, ACM SIGMIS Database, 29, 35, 10.1145/298752.298757

Gefen, 2002, Implementation team responsiveness, and user evaluation of customer relationship management: A quasi-experimental design study of social exchange theory, Journal of Management Information Systems, 19, 47, 10.1080/07421222.2002.11045717

Gefen, 2000, The relative importance of perceived ease of use in IS adoption: A study of e-commerce adoption, Journal of the Association for Information Systems, 1, 1, 10.17705/1jais.00008

Gefen, 2004, Consumer trust in B2c e-commerce, and the importance of social presence: Experiments in e-products, and e-services, Omega, 32, 407, 10.1016/j.omega.2004.01.006

Gefen, 2000, Structural equation modeling techniques and regression: Guidelines for research practice, Communications of AIS, 7, 1

Hald, 2009, Towards an understanding of attraction in buyer-supplier relationships, Industrial Marketing Management, 38, 960, 10.1016/j.indmarman.2008.04.015

Harman, 1976

Helm, 2007, The role of corporate reputation in determining investor satisfaction, and loyalty, Corporate Reputation Review, 10, 22, 10.1057/palgrave.crr.1550036

Helm, 2011, Employees’ awareness of their impact on corporate reputation, Journal of Business Research, 64, 657, 10.1016/j.jbusres.2010.09.001

Hess, 2010, An alternative lens for understanding technology acceptance: An equity comparison perspective, Journal of Organizational Computing, and Electronic Commerce, 20, 123, 10.1080/10919391003712447

Hoffman, 1999, Building consumer trust online, Communications of the ACM, 42, 80, 10.1145/299157.299175

Homans, 1958, Social Behavior as exchange, American Journal of Sociology, 63, 597, 10.1086/222355

Hong, 2006, Understanding continued information technology usage behavior: A comparison of three models in the context of mobile internet, Decision Support Systems, 42, 1819, 10.1016/j.dss.2006.03.009

Horn, 2006, Consumer based assessment of product creativity: A review, and reappraisal, Human Factors, and Ergonomics in Manufacturing & Service Industries, 16, 155, 10.1002/hfm.20047

Horn, 2006, Product creativity: Conceptual model, measurement, and characteristics, Theoretical Issues in Ergonomics Science, 7, 395, 10.1080/14639220500078195

Horn, 2009, Measuring consumer perceptions of product creativity: Impact on satisfaction, and purchasability, Human Factors, and Ergonomics in Manufacturing, 19, 223, 10.1002/hfm.20150

Hoyer, 1984, An examination of consumer decision making for a common repeat purchase product, Journal of Consumer Research, 11, 822, 10.1086/209017

Hsu, 2008, Acceptance of blog usage: The roles of technology acceptance, social influence, and knowledge sharing Motivation, Information & Management, 45, 65, 10.1016/j.im.2007.11.001

Hsu, 2004, Why do people play on-line games? An extended TAM with social influences, and flow experience, Information & Management, 41, 853, 10.1016/j.im.2003.08.014

Jin, 2008, Cross-cultural examination of the relationships among firm reputation, e-satisfaction, e-trust, and e-loyalty, International Marketing Review, 25, 324, 10.1108/02651330810877243

Kahai, 2003, Effects of leadership style, anonymity, and rewards on creativity-relevant processes, and outcomes in an electronic meeting system context, The Leadership Quarterly, 14, 499, 10.1016/S1048-9843(03)00049-3

Kankanhalli, 2005, Contributing knowledge to electronic knowledge repositories: An empirical investigation, MIS Quarterly, 29, 113, 10.2307/25148670

Khalifa, 2003, Determinants of satisfaction at different adoption stages of internet-based services, Journal of the AIS, 4, 206

Khalifa, 2003, Satisfaction with internet-based services: The role of expectations, and desires, International Journal of Electronic Commerce, 7, 31

Khalifa, 2004, The state of research on information system satisfaction, Journal of Information Technology Theory & Application, 5, 37

Kim, 2010, Consumer perceptions on web advertisements, and motivation factors to purchase in the online shopping, Computers in Human Behavior, 26, 1208, 10.1016/j.chb.2010.03.032

Kim, 2009, Modeling roles of subjective norms, and e-trust in customers’ acceptance of airline B2C ecommerce websites, Tourism Management, 30, 266, 10.1016/j.tourman.2008.07.001

Kim, 2006, Determinants of Chinese hotel customers’ e-satisfaction, and purchase intentions, Tourism Management, 27, 890, 10.1016/j.tourman.2005.05.010

Ko, 2009, Modeling consumer adoption of mobile shopping for fashion products in Korea, Psychology & Marketing, 26, 669, 10.1002/mar.20294

Kolekofski, 2003, Beliefs, and attitudes affecting intentions to share information in an organizational setting, Information & Management, 40, 521, 10.1016/S0378-7206(02)00068-X

Kollock, 1999, The economies of online cooperation: Gifts, and public goods in cyberspace, 220

Lamb, 2003, Reconceptualizing users as social actors in information systems research, MIS Quarterly, 27, 197, 10.2307/30036529

LaTour, 1979, Conceptual and methodological issues in consumer satisfaction research, Advances in Consumer Research, 6, 431

Lechner, 2002, Business models and system architectures of virtual communities: From a sociological phenomenon to peer-to-peer architectures, International Journal of Electronic Commerce, 6, 41, 10.1080/10864415.2002.11044242

Lee, 2010, Factors influencing customer loyalty of mobile phone service: Empirical evidence from Koreans, Journal of Internet Banking, and Commerce, 15, 1

Lee, 1982, Intergenerational exchange, and subjective well-being among the elderly, Journal of Marriage, and the Family, 44, 217, 10.2307/351275

Lee, 2009, Tourists’ attitudes towards textiles, and apparel-related cultural products: A cross-cultural marketing study, Tourism Management, 30, 724, 10.1016/j.tourman.2008.10.007

Lee, 2008, Festivalscapes and patrons’ emotions, satisfaction, and loyalty, Journal of Business Research, 61, 56, 10.1016/j.jbusres.2006.05.009

Lee, 2005, Customer perceptions of e-service quality in online shopping, International Journal of Retail & Distribution Management, 33, 161, 10.1108/09590550510581485

Li, 2011, Online social network acceptance: A social perspective, Internet Research, 21, 562, 10.1108/10662241111176371

Li, 2006, Why do internet users stick with a specific web site? A relationship perspective, International Journal of Electronic Commerce, 10, 105, 10.2753/JEC1086-4415100404

Liao, 2007, Theory of planning behavior (TPB), and customer satisfaction in the continued use of e-service: An integrated model, Computers in Human Behavior, 23, 2804, 10.1016/j.chb.2006.05.006

Liao, 2009, Information technology adoption behavior life cycle: Toward a technology continuance theory (TCT), International Journal of Information Management, 29, 309, 10.1016/j.ijinfomgt.2009.03.004

Liebermann, 1996, Message strategy by product-class type: A matching model, International Journal of Research in Marketing, 13, 237, 10.1016/0167-8116(96)00005-5

Lim, 2006, Do I trust you online, and if so, will I buy? An empirical study of two trust-building strategies, Journal of Management Information Systems, 23, 233, 10.2753/MIS0742-1222230210

Lin, 2005, Integrating perceived playfulness into expectation-confirmation model for web portal context, Information & Management, 42, 683, 10.1016/j.im.2004.04.003

Lowry, 2011, Privacy concerns versus desire for interpersonal awareness in driving the use of self-disclosure technologies: The case of instant messaging in two cultures, Journal of Management Information Systems, 27, 163, 10.2753/MIS0742-1222270406

Luo, 2002, Trust production, and privacy concerns on the internet-a framework based on relationship marketing, and social exchange theory, Industrial Marketing Management, 31, 111, 10.1016/S0019-8501(01)00182-1

Lusch, 2011, Protecting relational assets: A pre, and post field study of a horizontal business combination, Journal of the Academy of Marketing Science, 39, 175, 10.1007/s11747-010-0197-2

Manning, 1995, Consumer innovativeness, and the adoption process, Journal of Consumer Psychology, 4, 329, 10.1207/s15327663jcp0404_02

Mattila, 2002, The role of emotions in service encounters, Journal of Service Research, 4, 268, 10.1177/1094670502004004004

Mayer, 1995, An integrative model of organizational trust, The Academy of Management Review, 20, 709, 10.5465/amr.1995.9508080335

McCulloch, 1990, The relationship of intergenerational reciprocity of aid to the morale of older parents: Equity, and exchange theory comparisons, Journal of Gerontology, 45, 150, 10.1093/geronj/45.4.S150

McKnight, 2002, Developing, and validating trust measures for e-commerce: An integrative typology, Information Systems Research, 13, 334, 10.1287/isre.13.3.334.81

McKnight, 2002, The impact of initial consumer trust on intentions to transact with a web site: A trust building model, Journal of Strategic Information Systems, 11, 297, 10.1016/S0963-8687(02)00020-3

McLure-Wasko, 2005, Why should I share? Examining social capital, and knowledge contribution in electronic networks of practice, MIS Quarterly, 29, 35, 10.2307/25148667

Metzger, M. J. (2004). Privacy, trust, and disclosure: Exploring barriers to electronic commerce. Journal of Computer-Mediated Communication, 9(4). <http://jcmc.indiana.edu/vol9/issue4/metzger.html>.

Millwood, J. (2011) Are marketers getting a clear picture of the digital consumer? Adweek. <http://www.adweek.com/sa-article/are-marketers-getting-clear-picture-digital-consumer-136152> Last accessed on 19.12.11.

NetworkWorld (2010). Online group buying taking off in China. <http://www.networkworld.com/news/2010/112910-online-group-buying-taking-off.html> Last accessed on 07.12.10.

Neumann, S. & Fink, L. (2007). Gaining agility through IT personnel CAPABILITIES: The mediating role of IT infrastructure capabilities. Journal of the Association for Information Systems, 8 (8) Article 25. <http://aisel.aisnet.org/jais/vol8/iss8/25>.

Nielsen (2010). Global online shopping report. <http://blog.nielsen.com/nielsenwire/consumer/global-online-shoing-report/> Last accessed on 07.10.10.

Nunnally, 1978

Odekerken-Schroder, 2003, Strengthening Outcomes of retailer-consumer relationships the dual impact of relationship marketing tactics, and consumer personality, Journal of Business Research, 56, 177, 10.1016/S0148-2963(01)00219-3

Oliver, 1980, A cognitive model of the antecedents, and consequences of satisfaction decisions, Journal of Marketing Research, 17, 460, 10.2307/3150499

Pappas, 2008, The effect of trust on customer contact personnel strategic behavior, and sales performance in a service environment, Journal of Business Research, 61, 894, 10.1016/j.jbusres.2007.09.017

Pavlou, 2003, Consumer acceptance of electronic commerce: Integrating trust, and risk with the technology acceptance model, International Journal of Electronic Commerce, 7, 101, 10.1080/10864415.2003.11044275

Pee, L., Kankanhalli, A., Ong, L., & Vu, M. (2010). Antecedents, and impact of knowledge management capability in public organizations. In Paper presented at 2010 Pacific Asia conference on information systems. Taipei, Taiwan.

Peloza, 2009, The marketing of employee volunteerism, Journal of Business Ethics, 85, 371, 10.1007/s10551-008-9734-z

Pervan, 2009, Reciprocity as a key stabilizing norm of interpersonal marketing relationships: Scale development, and validation, Industrial Marketing Management, 38, 60, 10.1016/j.indmarman.2007.11.001

Petty, 1986

Podsakoff, 1986, Self-reports in organizational research: Problems, and prospects, Journal of Management, 12, 531, 10.1177/014920638601200408

Pressitt (2010). Ubuyibuy.Com brings online ’group buying’ to consumers in Hong Kong & Taiwan on June 28. <http://pressitt.com/smnr/uBuyiBuy.com-Brings-Online-Group-Buying-to-Consumers-in-Hong-Kong-Taiwan-on-June-28-2010/1737/>. Last accessed on 17.09.10.

Qin, 2011, The effects of social influence on user acceptance of online social networks, International Journal of Human-Computer Interaction, 27, 85, 10.1080/10447318.2011.555311

Roloff, 1981

Salam, A. F., Rao, H. R., & Pegels, C. C. (1998). An investigation of consumer-perceived risk on electronic commerce transactions: The role of institutional trust, and economic incentive in a social exchange framework. In Paper presented at Americas conference on information systems. Baltimore, MD, USA.

Schwarz, 2004, Metacognitive experiences in metacognitive experiences in consumer judgment, and decision making, Journal of Consumer Psychology, 14, 332, 10.1207/s15327663jcp1404_2

Shimp, 1984, The theory of reasoned action a lied to coupon usage, Journal of Consumer Research, 11, 795, 10.1086/209015

Sledgianowski, 2009, Using social network sites: The effects of playfulness, critical mass and trust in a hedonic context, Journal of Computer Information Systems, 49, 74, 10.1080/08874417.2009.11645342

Starko, 1995

Taipei Times (2010). Online group buying – A great way to save money. <http://www.taipeitimes.com/News/lang/archives/2009/03/26/2003439407/1>. Last accessed on 15.01.10.

Tan, 2000, Factors influencing the adoption of internet banking, Journal of the Association for Information Systems, 1, 1, 10.17705/1jais.00005

Tauber, 1972, Marketing notes, and communications, Journal of Marketing, 36, 46, 10.2307/1250426

Thomas, 2010, Testing the negative effects of time pressure in retail supply chain relationships, Journal of Retailing, 86, 386, 10.1016/j.jretai.2010.07.011

Tsai, 2011, Understanding online group buying intention: The roles of sense of virtual community, and technology acceptance factors, Total Quality Management & Business Excellence, 22, 1091, 10.1080/14783363.2011.614870

Verhagen, 2006, Perceived risk, and trust associated with purchasing at electronic marketplaces, European Journal of Information Systems, 15, 542, 10.1057/palgrave.ejis.3000644

Wasko, 2005, Why should I share? Examining social capital, and knowledge contribution in electronic networks of practice, MIS Quarterly, 29, 35, 10.2307/25148667

Weiss, 2002, Demonstrating creativity and innovation, American Salesman, 47, 6

Wixom, 2001, An empirical investigation of the factors affecting data warehousing success, MIS Quarterly, 25, 17, 10.2307/3250957

Young-Ybarra, 1999, Strategic flexibility in information technology alliances: The influence of transaction cost economics, and social exchange theory, Organization Sciences, 10, 439, 10.1287/orsc.10.4.439

Zeng, 2009, Factor structure of web site creativity, Computers in Human Behavior, 25, 568, 10.1016/j.chb.2008.12.023

Zhou, 2001, When job dissatisfaction leads to creativity: Encouraging the expression of voice, Academy of Management Journal, 44, 682, 10.2307/3069410

Zhu, 2010, Let’s Shop online together: An empirical investigation of online group buying support, Information Systems Research, 21, 872, 10.1287/isre.1080.0218