Success and failure factors of adopting SAP in ERP system implementation

Emerald - 2005
Vidyaranya B.Gargeya1, CydneeBrady2
1The University of North Carolina at Greensboro, Greensboro, North Carolina, USA
2Volvo Trucks North America, Greensboro, North Carolina, USA

Tóm tắt

PurposeEnterprise resource planning (ERP) systems are software packages that allow companies to have more real time visibility and control over their operations. This paper aims to investigate and analyze common circumstances that occur within most ERP projects, and determines the areas that are key to success versus those that contribute to failure.Design/methodology/approachThe study is based on a content analysis of published articles reporting SAP implementations in 44 companies.FindingsIdentifies six common factors that are indicative of successful or non‐successful SAP implementations. It has been found that the lack of appropriate culture and organizational (internal) readiness as the most important factor contributing to failure of SAP implementations in 15 companies. The presence of project management approaches and appropriate culture and organizational (internal) readiness are the most important factors contributing to the success of SAP implementations in 29 organizations.Research limitations/implicationsThe data analyzed is from secondary sources published in the press. Secondary reporting could increase objectivity; however, the weakness is that not all the factors might have been reported.Originality/valueIdentifies factors critical to the success of SAP implementation

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