The effects of communication skills training on patients’ participation during medical interviews

Patient Education and Counseling - Tập 41 - Trang 209-222 - 2000
Donald J. Cegala1,2, Leola McClure1, Terese M. Marinelli3, Douglas M. Post2
1School of Journalism and Communication, The Ohio State University, 3016 Derby Hall, 154 N. Oval Mall, Columbus, OH 43210, USA
2Department of Family Medicine, The Ohio State University, 2231 N. High St., Columbus, OH 43210, USA
3Department of Internal Medicine, The Ohio State University, 3016 Derby Hall, 154 N. Oval Mall, Columbus, OH 43210, USA

Tài liệu tham khảo

Ong, 1995, Doctor–patient communication: a review of the literature, Soc Sci Med, 40, 903, 10.1016/0277-9536(94)00155-M Roter, 1989, Studies of doctor–patient interaction, Annu Rev Public Health, 10, 163, 10.1146/annurev.pu.10.050189.001115 Thompson, 1994, Interpersonal communication and health care, 696 Branch, 1991, Teaching medicine as a human experience: a patient–doctor relationship course for faculty and first-year medical students, Ann Intern Med, 114, 482, 10.7326/0003-4819-114-6-482 Kern, 1989, Residency training in interviewing skills and the psychosocial domain of medical practice, J Gen Intern Med, 4, 421, 10.1007/BF02599696 Smith, 1998, Effectiveness of intensive training for residents in interviewing skills, Ann Intern Med, 128, 118, 10.7326/0003-4819-128-2-199801150-00008 Anderson, 1991, Improving patient and provider communication: a synthesis and review of communication interventions, Patient Educ Couns, 17, 99, 10.1016/0738-3991(91)90014-V Sharf, 1988, Teaching patients to speak up: past and future trends, Patient Educ Couns, 11, 95, 10.1016/0738-3991(88)90042-0 Simons-Morton, 1992, Characteristics of controlled studies of patient education and counseling for preventive health behaviors, Patient Educ Couns, 19, 175, 10.1016/0738-3991(92)90196-P Webber, 1990, Patient education: a review of the issues, Med Care, 28, 1089, 10.1097/00005650-199011000-00009 Beisecker, 1990, Patient information-seeking behaviors when communicating with doctors, Med Care, 28, 19, 10.1097/00005650-199001000-00004 Beisecker, 1990, Patient power in doctor–patient communication: what do we know?, Health Commun, 2, 105, 10.1207/s15327027hc0202_4 Ley, 1988 Parrott, 1994, Exploring family practitioners’ and patients’ information exchange about prescribed medications: implications for practitioners’ interviewing and patients’ understanding, Health Commun, 6, 267, 10.1207/s15327027hc0604_3 Street, 1991, Information-giving in medical consultations: the influence of parents’ communicative styles and personal characteristics, Soc Sci Med, 32, 541, 10.1016/0277-9536(91)90288-N Cegala, 1997, A study of doctors’ and patients’ patterns of information exchange and relational communication during a primary care consultation: implications for communication skills training, J Health Commun, 2, 169, 10.1080/108107397127743 Frankel, 1990, Talking in interviews: a dispreference for patient-initiated questions in physician–patient encounters, 231 Emanuel, 1992, Four models of the physician–patient relationship, J Am Med Assoc, 267, 2221, 10.1001/jama.267.16.2221 Charles, 1997, Shared decision-making in the medical encounter: what does it mean? (or it takes at least two to tango), Soc Sci Med, 44, 681, 10.1016/S0277-9536(96)00221-3 Frederikson, 1995, Exploring information-exchange in consultation: the patients’ view of performance and outcomes, Patient Educ Couns, 25, 237, 10.1016/0738-3991(95)00801-6 Sandler, 1980, The importance of the history in the medical clinic and the cost of unnecessary tests, Am Heart J, 100, 928, 10.1016/0002-8703(80)90076-9 Roter, 1988, Patient–physician communication: a descriptive summary of the literature, Patient Educ Couns, 12, 99, 10.1016/0738-3991(88)90057-2 Tuckett, 1984, Approaches to the measurement of explanation and information-giving in medical consultations: a review of empirical studies, Soc Sci Med, 18, 571, 10.1016/0277-9536(84)90072-8 Tuckett, 1985, A new approach to the measurement of patients’ understanding of what they are told in medical consultations, J Health Soc Behav, 26, 27, 10.2307/2136724 Anderson, 1987, Effects of modeling on patient communication, satisfaction, and knowledge, Med Care, 25, 1044, 10.1097/00005650-198711000-00003 Robinson, 1985, Improving the efficiency of patients’ comprehension monitoring: a way of increasing patients’ participation in general practice consultation, Soc Sci Med, 21, 915, 10.1016/0277-9536(85)90148-0 Roter, 1984, Patient question-asking in physician–patient interaction, Health Psychol, 3, 395, 10.1037/0278-6133.3.5.395 Tabak, 1988, Encouraging patient question-asking: a clinical trail, Patient Educ Couns, 12, 37, 10.1016/0738-3991(88)90036-5 Thompson, 1990, Patient-oriented interventions to improve communication in a medical office visit, Health Psychol, 9, 390, 10.1037/0278-6133.9.4.390 Bertakis, 1977, The communication of information from physician to patient: a method for increasing patient retention and satisfaction, J Fam Pract, 5, 217 Cegala, 1996, Components of patients’ and doctors’ perceptions of communication competence during a primary care medical interview, Health Commun, 8, 1, 10.1207/s15327027hc0801_1 Socha McGee, 1998, Patient communication skills training for improved communication competence in the primary care medical consultation, J Appl Commun Res, 26, 412, 10.1080/00909889809365517 Cegala, 2000, The effect of patient communication skills training on treatment compliance in primary care, Arch Fam Med, 9, 57, 10.1001/archfami.9.1.57 West, 1984, Medical misfires: mishearings, misgivings, and misunderstandings in physican–patient dialogues, Discourse Processes, 7, 107, 10.1080/01638538409544586 Cegala, 1998, The development and partial test of the Medical Communication Competence Scale (MCCS), Health Commun, 10, 261, 10.1207/s15327027hc1003_5 Burke, 1995, Adherence to medication, diet, and activity recommendations: from assessment to maintenance, J Cardiovasc Nurs, 9, 62, 10.1097/00005082-199501000-00007 Dunbar-Jacob, 1995, Clinical assessment and management of adherence to medical regimens, 313 Rudd, 1995, Clinicians and patients with hypertension: unsettled issues about compliance, Am Heart J, 130, 572, 10.1016/0002-8703(95)90368-2 Bandura, 1997 McAuley, 1993, Self-efficacy and the maintenance of exercise participation in older adults, J Behav Med, 16, 103, 10.1007/BF00844757 Schwarzer, 1992, Self-efficacy in the adoption and maintenance of health behaviors: theoretical approaches and a new model, 217 Beisecker, 1996, Older persons’ medical encounters and their outcomes, Res Aging, 18, 9, 10.1177/0164027596181002 Cassileth, 1980, Information and participation preferences among cancer patients, Ann Intern Med, 92, 832, 10.7326/0003-4819-92-6-832 Cegala, 1995, A study of doctors’ and patients’ perceptions of information processing and communication competence during the medical interview, Health Commun, 7, 179, 10.1207/s15327027hc0703_1 Cegala, 1997 Hunt, 1964 Hunt, 1965 Holsti, 1969 Roter, 1997, Communication patterns of primary care physicians, J Am Med Assoc, 277, 350, 10.1001/jama.277.4.350 Greenfield, 1985, Expanding patient involvement in care: effects on patients’ outcomes, Ann Intern Med, 102, 520, 10.7326/0003-4819-102-4-520 Stewart, 1984, What is a successful doctor–patient interview? A study of interactions and outcomes, Soc Sci Med, 19, 167, 10.1016/0277-9536(84)90284-3 Quill, 1996, Physician recommendations and patient autonomy: finding a balance between physician power and patient choice, Ann Intern Med, 125, 763, 10.7326/0003-4819-125-9-199611010-00010 Hall, 1988, Meta-analysis of correlates of provider behavior in medical encounters, Med Care, 26, 657, 10.1097/00005650-198807000-00002 Kaplan, 1996, Characteristics of physicians with participatory decision-making styles, Ann Intern Med, 124, 497, 10.7326/0003-4819-124-5-199603010-00007 Cegala, 1998