CCXML — http://www.w3.org/TR/ccxml/
HP OpenCall Services Supermarket — http// www.hp.com/go/supermarket/
Woollard K and France P (Eds): ’Next generation services and intelligence’, Special Edition, BT Technol J, 23, No 1 (January 2005).
Nhà xuất bản: BT Technology Journal
Tập/Số: Tập 24 Số 4
Trang: 135-150