Virtual reality, real reactions?: Comparing consumers' perceptions and shopping orientation across physical and virtual-reality retail stores
Tóm tắt
Từ khóa
Tài liệu tham khảo
Ariely, 2000, Controlling the information flow: Effects on consumers' decision making and preferences, Journal of Consumer Research, 27, 233, 10.1086/314322
Aydinli, 2012, My heart longs for more: The role of emotions in assortment size preferences, NA—Advances in Consumer Research, 40, 731
Babin, 1994, Work and/or fun: Measuring hedonic and utilitarian shopping value, Journal of Consumer Research, 20, 644, 10.1086/209376
Ballantine, 2005, Effects of interactivity and product information on consumer satisfaction in an online retail setting, International Journal of Retail & Distribution Management, 33, 461, 10.1108/09590550510600870
Baños, 2004, Immersion and emotion: Their impact on the sense of presence, CyberPsychology and Behavior, 7, 734, 10.1089/cpb.2004.7.734
Barnes, 2016
Bigné, 2016, Elapsed time on first buying triggers brand choices within a category: A virtual reality-based study, Journal of Business Research, 69, 1423, 10.1016/j.jbusres.2015.10.119
Biocca, 1992, Will simulation sickness slow down the diffusion of virtual environment technology? Presence, Teleoperators & Virtual Environments, 1, 334, 10.1162/pres.1992.1.3.334
Blanchard, 2017, Extracting summary piles from sorting task data, Journal of Marketing Research, 54, 398, 10.1509/jmr.15.0388
Bloemer, 1998, On the relationship between store image, store satisfaction and store loyalty, European Journal of Marketing, 32, 499, 10.1108/03090569810216118
Bonetti, 2018, Augmented reality and virtual reality in physical and online retailing: A review, synthesis and research agenda, 119
Botti, 2006, The dark side of choice: When choice impairs social welfare, Journal of Public Policy and Marketing, 25, 24, 10.1509/jppm.25.1.24
Bressoud, 2013, Testing FMCG innovations: Experimental real store versus virtual, The Journal of Product and Brand Management, 22, 286, 10.1108/JPBM-05-2012-0141
Briesch, 2009, How does assortment affect grocery store choice?, Journal of Marketing Research, 46, 176, 10.1509/jmkr.46.2.176
Broniarczyk, 1998, Consumers' perceptions of the assortment offered in a grocery category: The impact of item reduction, Journal of Marketing Research, 35, 166
Burdea, 2003, Vol. 1
Burke, 2002, Technology and the customer interface: What consumers want in the physical and virtual store, Journal of the Academy of Marketing Science, 30, 411, 10.1177/009207002236914
Campo, 1999, Computer simulated shopping experiments for analyzing dynamic purchasing patterns: Validation and guidelines, Journal of Empirical Generalisations in Marketing Science, 4, 22
Carpenter, 2008, Consumer shopping value, satisfaction and loyalty in discount retailing, Journal of Retailing and Consumer Services, 15, 358, 10.1016/j.jretconser.2007.08.003
Chaudhuri, 2010, Emotional responses on initial exposure to a hedonic or utilitarian description of a radical innovation, Journal of Marketing Theory and Practice, 18, 339, 10.2753/MTP1069-6679180403
Cottet, 2006, The role of value in services: A study in a retail environment, Journal of Consumer Marketing, 23, 219, 10.1108/07363760610674347
Dede, 2009, Immersive interfaces for engagement and learning, Science, 323, 66, 10.1126/science.1167311
Diehl, 2010, Great expectations?! Assortment size, expectations, and satisfaction, Journal of Marketing Research, 47, 312, 10.1509/jmkr.47.2.312
Dijkstra, 2003, Evaluating design alternatives using conjoint experiments in virtual reality, Environment and Planning B: Planning and Design, 30, 357, 10.1068/b12932
Dinh, 1999, Evaluating the importance of multi-sensory input on memory and the sense of presence in virtual environments, 222
Gartner, 2016
Griffin, 2000, Shopping values of Russian consumers: The impact of habituation in a developing economy, Journal of Retailing, 76, 33, 10.1016/S0022-4359(99)00025-1
Gutiérrez, 2008
Ha, 2010, Online visual merchandising (VMD) cues and consumer pleasure and arousal: Purchasing versus browsing situation, Psychology and Marketing, 27, 141, 10.1002/mar.20324
Hassouneh, 2015, Retailing in social virtual worlds: Developing a typology of virtual store atmospherics, Journal of Electronic Commerce Research, 16, 218
Hayes, 2013
Hayes, 2018
van Herpen, 2002, The variety of an assortment: An extension to the attribute-based approach, Marketing Science, 21, 331, 10.1287/mksc.21.3.331.144
van Herpen, 2016, Can a virtual supermarket bring realism into the lab? Comparing shopping behavior using virtual and pictorial store representations to behavior in a physical store, Appetite, 107, 196, 10.1016/j.appet.2016.07.033
Hoffman, 2009, Flow online: Lessons learned and future prospects, Journal of Interactive Marketing, 23, 23, 10.1016/j.intmar.2008.10.003
Holbrook, 1982, The experiential aspects of consumption: Consumer fantasies, feelings, and fun, Journal of Consumer Research, 9, 132, 10.1086/208906
Huang, 2016, Exploring the implications of virtual reality technology in tourism marketing: An integrated research framework, International Journal of Tourism Research, 18, 116, 10.1002/jtr.2038
Inman, 1990, Promotion signal: Proxy for a price cut?, Journal of Consumer Research, 17, 74, 10.1086/208538
Iyengar, 2000, When choice is demotivating: Can one desire too much of a good thing?, Journal of Personality and Social Psychology, 79, 995, 10.1037/0022-3514.79.6.995
Jeandrain, 2001, Consumer reactions in a realistic virtual shop: Influence on buying style, Journal of Interactive Advertising, 2, 2, 10.1080/15252019.2001.10722053
Jones, 2006, Hedonic and utilitarian shopping value: Investigating differential effects on retail outcomes, Journal of Business Research, 59, 974, 10.1016/j.jbusres.2006.03.006
Kahn, 2004, The influence of assortment structure on perceived variety and consumption quantities, Journal of Consumer Research, 30, 519, 10.1086/380286
Kesari, 2016, Satisfaction of mall shoppers: A study on perceived utilitarian and hedonic shopping values, Journal of Retailing and Consumer Services, 31, 22, 10.1016/j.jretconser.2016.03.005
Kim, 2007, Influences of online store perception, shopping enjoyment, and shopping involvement on consumer patronage behavior towards an online retailer, Journal of Retailing and Consumer Services, 14, 95, 10.1016/j.jretconser.2006.05.001
Lau, 2013, How consumers shop in virtual reality? How it works?, Advances in economics and business, 1, 28, 10.13189/aeb.2013.010104
Lee, 2008, Empirical analysis of consumer reaction to the virtual reality shopping mall, Computers in Human Behavior, 24, 88, 10.1016/j.chb.2007.01.018
Liberman, 1998, The role of feasibility and desirability considerations in near and distant future decisions: A test of temporal construal theory, Journal of Personality and Social Psychology, 75, 5, 10.1037/0022-3514.75.1.5
Li, 2002, Impact of 3D advertising on product knowledge, brand attitude, and purchase intention: The mediating role of presence, Journal of Advertising, 31, 43, 10.1080/00913367.2002.10673675
Liu, 2010, The impact of goods-classification and landmarks for spatial knowledge and goods-finding in the elderly within a 3D virtual store, Computers in Human Behavior, 26, 1777, 10.1016/j.chb.2010.07.005
Lui, 2007, Marketing strategies in virtual worlds, ACM SIGMIS - Data Base: The DATABASE for Advances in Information Systems, 38, 77, 10.1145/1314234.1314248
Mano, 1993, Assessing the dimensionality and structure of the consumption experience: Evaluation, feeling, and satisfaction, Journal of Consumer Research, 20, 451, 10.1086/209361
Melis, 2015, The impact of the multichannel retail mix on online store choice: Does online experience matter?, Journal of Retailing, 91, 272, 10.1016/j.jretai.2014.12.004
Mills, 1999, Virtual reality: An overview of user-related design issues, Interacting with Computers, 11, 375, 10.1016/S0953-5438(98)00057-5
Mogilner, 2008, The mere categorization effect: How the presence of categories increases choosers' perceptions of assortment variety and outcome satisfaction, Journal of Consumer Research, 35, 202, 10.1086/588698
Needel, 1998, Understanding consumer response to category management through virtual reality, Journal of Advertising Research, 38, 61
Nolin, 2016, ClinicaVR: Classroom-CPT: A virtual reality tool for assessing attention and inhibition in children and adolescents, Computers in Human Behavior, 59, 327, 10.1016/j.chb.2016.02.023
Pantano, 2012, Modeling innovative points of sales through virtual and immersive technologies, Journal of Retailing and Consumer Services, 19, 279, 10.1016/j.jretconser.2012.02.002
Pantano, 2015, Engaging consumers on new integrated multichannel retail settings: Challenges for retailers, Journal of Retailing and Consumer Services, 25, 106, 10.1016/j.jretconser.2015.04.003
Papagiannidis, 2017, To immerse or not? Experimenting with two virtual retail environments, Information Technology & People, 30, 163, 10.1108/ITP-03-2015-0069
Peperkorn, 2015, Temporal dynamics in the relation between presence and fear in virtual reality, Computers in Human Behavior, 48, 542, 10.1016/j.chb.2015.02.028
Piacentini, 2000, Corporate social responsibility in food retailing, International Journal of Retail & Distribution Management, 28, 459, 10.1108/09590550010356822
Pizzi, 2016, The effect of shelf layout on satisfaction and perceived assortment size: An empirical assessment, Journal of Retailing and Consumer Services, 28, 67, 10.1016/j.jretconser.2015.08.012
Poncin, 2014, The impact of “e-atmospherics” on physical stores, Journal of Retailing and Consumer Services, 21, 851, 10.1016/j.jretconser.2014.02.013
Ratner, 1999, Choosing less-preferred experiences for the sake of variety, Journal of Consumer Research, 26, 1, 10.1086/209547
Rebenitsch, 2016, Review on cybersickness in applications and visual displays, Virtual Reality, 26, 101, 10.1007/s10055-016-0285-9
Reutskaja, 2011, Search dynamics in consumer choice under time pressure: An eye-tracking study, The American Economic Review, 101, 900, 10.1257/aer.101.2.900
Sanchez-Vives, 2005, From presence to consciousness through virtual reality, Nature Reviews Neuroscience, 6, 332, 10.1038/nrn1651
Scarpi, 2006, Fashion stores between fun and usefulness, Journal of Fashion Marketing and Management: International Journal, 10, 7, 10.1108/13612020610651097
Scarpi, 2012, Work and fun on the internet: The effects of utilitarianism and hedonism online, Journal of Interactive Marketing, 26, 53, 10.1016/j.intmar.2011.08.001
Scarpi, 2014, Shopping for fun or shopping to buy: Is it different online and offline?, Journal of Retailing and Consumer Services, 21, 258, 10.1016/j.jretconser.2014.02.007
Scheibehenne, 2009, What moderates the too‐much‐choice effect?, Psychology and Marketing, 26, 229, 10.1002/mar.20271
Schnack, 2018, Immersive virtual reality technology in a three-dimensional virtual simulated store: Investigating telepresence and usability, Food Research International
Serrano, 2016, Virtual reality and stimulation of touch and smell for inducing relaxation: A randomized controlled trial, Computers in Human Behavior, 55, 1, 10.1016/j.chb.2015.08.007
Serrano, 2013, Using virtual reality and mood-induction procedures to test products with consumers of ceramic tiles, Computers in Human Behavior, 29, 648, 10.1016/j.chb.2012.10.024
Sheridan, 1992
Shin, 2018, Empathy and embodied experience in virtual environment: To what extent can virtual reality stimulate empathy and embodied experience?, Computers in Human Behavior, 78, 64, 10.1016/j.chb.2017.09.012
Siegrist, 2018, Consumers' food selection behaviors in three-dimensional (3D) virtual reality, Food Research International
Slater, 2009, Place illusion and plausibility can lead to realistic behaviour in immersive virtual environments, Philosophical Transactions of the Royal Society B: Biological Sciences, 364, 3549, 10.1098/rstb.2009.0138
Spiers, 2008, Sex differences in spatial object-location memory in a virtual grocery store, CyberPsychology and Behavior, 11, 471, 10.1089/cpb.2007.0058
Srinivasan, 2010, Creating the futuristic retail experience through experiential marketing: Is it possible? An exploratory study, Journal of Retail and Leisure Property, 9, 193, 10.1057/rlp.2010.12
Steuer, 1992, Defining virtual reality: Dimensions determining telepresence, Journal of Communication, 42, 73, 10.1111/j.1460-2466.1992.tb00812.x
Suh, 2005, The effects of virtual reality on consumer learning: An empirical investigation, MIS Quarterly, 29, 673, 10.2307/25148705
Suh, 2018, The state of immersive technology research: A literature analysis, Computers in Human Behavior, 86, 77, 10.1016/j.chb.2018.04.019
Tanriverdi, 2000, Interacting with eye movements in virtual environments, 265
Tortella-Feliu, 2011, Virtual reality versus computer-aided exposure treatments for fear of flying, Behavior Modification, 35, 3, 10.1177/0145445510390801
Townsend, 2014, The “visual preference heuristic”: The influence of visual versus verbal depiction on assortment processing, perceived variety, and choice overload, Journal of Consumer Research, 40, 993, 10.1086/673521
Triantafillidou, 2017, The effects of retail store characteristics on in-store leisure shopping experience, International Journal of Retail & Distribution Management, 45, 1034, 10.1108/IJRDM-07-2016-0121
Trope, 2010, Construal-level theory of psychological distance, Psychological Review, 117, 440, 10.1037/a0018963
Tussyadiah, 2016, Exploring the persuasive power of virtual reality imagery for destination marketing. Tourism Travel and Research Association, Advancing Tourism Research Globally, 25
Valenzuela, 2009, Position-based beliefs: The center-stage effect, Journal of Consumer Psychology, 19, 185, 10.1016/j.jcps.2009.02.011
Valenzuela, 2013, Shelf space schemas: Myth or reality?, Journal of Business Research, 66, 881, 10.1016/j.jbusres.2011.12.006
Van Kerrebroeck, 2017, Escaping the crowd: An experimental study on the impact of a virtual reality experience in a shopping mall, Computers in Human Behavior, 77, 437, 10.1016/j.chb.2017.07.019
Van Kerrebroeck, 2017, When brands come to life: Experimental research on the vividness effect of virtual reality in transformational marketing communications, Virtual Reality, 21, 177, 10.1007/s10055-017-0306-3
Verhagen, 2011, Satisfaction with virtual worlds: An integrated model of experiential value, Information & Management, 48, 201, 10.1016/j.im.2011.02.004
Vrechopoulos, 2004, Virtual store layout: An experimental comparison in the context of grocery retail, Journal of Retailing, 80, 13, 10.1016/j.jretai.2004.01.006
Wakefield, 1998, Excitement at the mall: Determinants and effects on shopping response, Journal of Retailing, 74, 515, 10.1016/S0022-4359(99)80106-7
Walsh, 2002, Virtual reality: A technology in need of IS research, Communications of the Association for Information Systems, 8, 297, 10.17705/1CAIS.00820
Waterlander, 2015, Using a 3D virtual supermarket to measure food purchase behavior: A validation study, Journal of Medical Internet Research, 17, 10.2196/jmir.3774
Westland, 1997, A comparison of shopping experiences across three competing digital retailing interfaces, International Journal of Electronic Commerce, 2, 57, 10.1080/10864415.1997.11518308
Witmer, 1998, Measuring presence in virtual environments: A presence questionnaire, Presence, 7, 225, 10.1162/105474698565686
Wolfinbarger, 2001, Shopping online for freedom, control, and fun, California Management Review, 43, 34, 10.2307/41166074
