Stories of impact: the role of narrative in understanding the value and impact of digital collections

Aaltio-Marjosola I (1994) From a ‘Grand Story’ to multiple narratives: studying an organizational change project. J Organ Change Manag 7:56–67 Bell JA, Christen K, Turin M (Eds) (2013) Introduction: after the return. In: Special issue, digital return: indigenous knowledge and the circulation of culture, Mus Anthropol Rev 7(1–2). https://scholarworks.iu.edu/journals/index.php/mar/article/view/3184. Accessed 11 June 2015 Boellstorff T, Nardi B, Pearce C, Taylor TL (2012) Ethnography and virtual worlds: a handbook of method. Princeton University Press, Princeton Boje D (1995) Stories of the storytelling organization: a postmodern analysis of Disney as ‘Tamara-Land’. Acad Manag J 38:997–1035 Boje D (2001) Narrative methods for organizational and communication research. Sage, London Bormann E (1994) The symbolic convergence theory of communication and organizational culture. In: Thayer L, Barnett G (eds) Organization communication: emerging perspectives IV. Ablex, Norwood, pp 40–59 Boyce M (1996) Organizational story and storytelling: a critical review. J Theory Soc Behav 31(2):167–195 Brophy P (2005) The development of a model for assessing the level of impact of information and library services. Libr Inf Res 29(93):43–49 Brophy P (2008) Telling the story: qualitative approaches to measuring the performance of emerging library services. Perform Meas Metr 9(1):7–17 Brown M (1986) Dense making and narrative forms: reality construction in organizations. In: Thayer L (ed) Organizational communication: emerging perspectives, vol 1. Ablex, Norwood, pp 71–84 Brown J, Denning S, Groh K, Prusak L (2005) Storytelling in organizations: why storytelling is transforming 21st century organizations and management. Butterworth-Heinemann, Burlington Carter LR (2012) Articulating value: building a culture of assessment in special collections. RBM A J Rare B Manuscr Cult Herit 13(2):89–99 Chapman J, Yakel E (2012) Data-driven management and interoperable metrics for special collections and archives user services. RBM A J Rare B Manuscr Cult Herit 13(2):129–151 Christen K (2011) Opening archives: respectful repatriation. Am Arch 74(1):185–210 Clark B (1970) The distinctive college: Antioch, Reed, and Swarthmore. Aldine, Chicago Clark B (1972) The organization saga in higher education. Adm Sci Q 17:178–184 Cobb S (1993) Empowerment and mediation: a narrative perspective. Negot J 9:245–261 Cohen PS (1969) Theories myth. Man 4(3):337–353 Davies JE (2002) What gets measured, gets managed: statistics and performance indicators for evidence based management. J Librariansh Inf Sci 34(3):129–133 Deegan M, Tanner S (2002) Digital futures: strategies for the information age. Neal Shuman Publishers, Chicago Duff WM, Dryden J, Limkilde C, Cherry J, Bogomazova E (2008) Archivists’ views of user-based evaluation: benefits, barriers, and requirements. Amer Arch 71(1):144–166 Duff WM, Yakel E, Tibbo HR, Cherry JM, McKay A, Krause MG, Sheffield R (2010) The development, testing, and evaluation of the Archival Metrics Toolkits. Amer Arch 73(2):569–599 Duff WM, Flinn A, Suurtamm KE, Wallace DA (2013) Social justice impact of archives: a preliminary investigation. Arch Sci 13(4):317–348 Durkheim E (1961) The elementary forms of religious life (trans: Swain JW). Collier, New York Falk JH, Heimlich JE, Foutz S (2009) Free-choice learning and the environment. Altamira Press, Plymouth First Archivists Circle (2007) Protocols for Native American archival materials. http://www2.nau.edu/libnap-p/. Accessed 11 June 2015 Franklin B, Plum T (2010) Assessing the value and impact of digital content. In: Hee SH (ed) Bridging the gap: connecting users to digital contents. Routledge, New York, pp 41–57 Fraser BT, McClure CR, Leahy EH (2002) Toward a framework for assessing library and institutional outcomes. Portal Libr Acad 2(4):505–528 Frazer JG (1918) Folklore in the Old Testament, vol I. Macmillan, London Freud S (1952) On dreams (Trans Strachey J). Hogarth Press, London Gabriel Y (1998) The use of stories. In: Symon G, Cassell C (eds) Qualitative methods and analysis in organizational research: a practical guide. Sage, Thousand Oaks, pp 135–160 Geertz C (1973) Ethos, world view, and the analysis of sacred symbols. In: Geertz C (ed) The interpretation of cultures. Basic Books, New York, p 127 Gergen M, Gergen K (2000) Qualitative inquiry: tensions and transformations. In: Denzin N, Lincoln Y (eds) Handbook of qualitative research. Sage, Thousand Oaks, pp 1025–1046 Gibson LK, Turner H (2012) Facilitating inclusivity: the politics of access and digitisation in a South African and Canadian museum. Int J Incl Mus 4(1):1–14 Glaser BG, Strauss AL (1967) The discovery of grounded theory: strategies for qualitative research. Aldine, Chicago Goddard I, Thomason L, Kiyana A, Chuck C, Morgan M, Bear Y, Leaf P, Poweshiek H, Sa:kihtanohkwe:ha (2011) Meskwaki texts from the Truman Michelson collection, National Anthropological Archives, Smithsonian Institution: https://repository.si.edu/handle/10088/17270. Accessed June 11 2015 Graves R (1955) The Greek myths, vol I. Penguin, Harmondsworth Harris J, Barnes BK (2006) Leadership storytelling. Ind Commer Train 38(7):350–353 Hennessey K, Lyons N, Loring S, Arnold C, Joe M, Elias A, Pokiak J (2013) The Inuvialuit Living History Project: digital return as the forging of relationships between institutions, people, and data. In: Special issue, digital return: indigenous knowledge and the circulation of culture, Mus Anthropol Rev 7(1–2):201–253 Hollinger RE John E, Jacobs H, Moran-Collins L, Thome C, Zastrow J, Metallo A, Waibel G, Rossi V (2013) Tlingit-Smithsonian collaborations with 3D digitization of cultural objects. In: Special issue, digital return: indigenous knowledge and the circulation of culture, Mus Anthropol Rev 7(1–2):201–253 Hooper-Greenhill E (2002) Museum, Media. Message, Routledge Hughes LM (2004) Digitizing collections: strategic issues for the information manager. Facet Publishing, London, pp 1–30 Hughes LM (2012) Evaluating and measuring the value, use and impact of digital collections. Facet Publishing, London Jaarsma SR (2002) Handle with care: Ownership and control of ethnographic materials. University of Pittsburgh Press, Pittsburgh JISC-Joint Information Systems Committee (2013) TIDSR: Toolkit for the impact of digitised scholarly resources. Oxford Internet Institute, Oxford http://microsites.oii.ox.ac.uk/tidsr/welcome. Accessed 17 Nov 2014 Jung CG (1961), Jacobi J (eds) Psychological reflections: an anthology of the writings of CG Jung. Harper, New York Kelly B (2012) Evidence, impact, metrics: final report. University of Bath, Bath, UKOLN Kling R, Scacchi W (1982) The web of computing: computer technology as social organization. Adv Comput 21:1–90 Lakos A, Phipps S (2004) Creating a culture of assessment: a catalyst for organizational change. Portal-Libr Acad 4(3):345–361 Law J (1994) Organization, narrative and strategy. In: Hassard J, Parker M (eds) Towards a New Theory of Organizations. Routledge, New York, pp 248–268 Lawson, KL (2004) Precious fragments: first nations materials in archives, libraries, and museums. M.A. thesis, University of British Columbia Leach ER (1954) The political systems of highland Burma. Bell, London Leopold R (2008) The second life of ethnographic fieldnotes. Ateliers d’anthropologie 32. http://ateliers.revues.org/3132 Leopold R (2013) Articulating culturally sensitive knowledge online: A Cherokee case study. In: Special issue, digital return: indigenous knowledge and the circulation of culture, Mus Anthropol Rev 7(1–2):85–104 Lévi-Strauss C (1955). The structural study of myth. J Am Folk 68(270):428–444 Lévi-Strauss C (1966) The Savage Mind. Weidenfeld and Nicolson, London Malinowski B (1948) Myth in primitive psychology. In: Malinowski B (ed) Magic, Science and Religion and other Essays, Beacon Press, Boston Martin J, Feldman M, Hatch M, Sitkin S (1983) The uniqueness paradox in organizational stories. Adm Sci Q 38:438–453 Mitroff I, Kilman R (1976) On organizational stories: an approach to the design and analysis of organizations through myths and stories. In: Kilmann R, Pondy L, Slevin D (eds) The management of organization design, vol 1. North-Holland, New York, pp 189–207 Myrsiades L (1987) Corporate stories as cultural communication in the organization setting. Manag Commun Q 1:84–120 Nakata, MN, Nakata V, Gardiner G, McKeaugh J, Byrne A, Gibson J (2008) Australian Indigenous digital collections: First generation issues. Final Report, 22 August 2008. University of Technology, Sydney, the Northern Territory Library, the State Library of Queensland and State Library of New South Wales Nielsen L, Madsen S (2005) Using storytelling to reflect on IT projects. J Inf Technol Theory Appl 7(4):35–47 Oliver G (2011) The digital archives. In: Hughes L (ed) Evaluating and measuring the value, use and impact of digital collections. Facet, London, pp 49–60 Pasmore W, King D (1973) Sociotechnical systems: A sourcebook. University Associates, San Diego CA Pastakia C, Jensen A (1998) The rapid assessment matrix (RIAM) for EIA. Environ Impact Asses Rev 18:461–482 Patriotta G (2003) Sensemaking on the shop floor: narratives of knowledge in organizations. J Manag Stud 40(2):349–375 Peers LL, Brown AK (2003) Museums and source communities. Routledge, New York Pepper HJ (2004) Challenges in managing culturally sensitive collections at the National Museum of the American Indian. In: Sullivan E, Edwards A (eds) Stewards of the sacred. American Association of Museums, Washington DC, pp 105–122 Plum T, Franklin B, Kyrillidou M, Roebuck G, Davis M (2010) Measuring the impact of networked electronic resources: developing an assessment infrastructure for libraries, state, and other types of consortia. Perform Meas Metr 11(2):184–198 Raglan L (1955) Myth and Ritual. In: Sebeok TA (ed) Myth. Indiana University Press, Bloomington IN Rhodes C (1997) The legitimation of learning in organizational change. J Organ Change Manag 10:10–20 Rhodes C, Brown A (2005) Narrative, organizations, and research. Int J Manag 7(3):167–188 Roussou M (2008) The components of engagement in virtual heritage environments. In: Kalay Y, Kvan T, Affleck J (eds) New heritage: new media and cultural heritage. Routledge, New York, pp 225–241 Sahlins MD (1976) Culture and practical reason. University of Chicago Press, Chicago Saracevic T (2000) Digital library evaluation: toward an evolution of concepts. Libr Trends 49(2):350–369 Saracevic T (2004) Evaluation of digital libraries: an overview. Notes of the DELOS WP7 workshop on the evaluation of Digital Libraries, Padua, Italy Serrell B, Adams R (1998) Paying attention: Visitors and museum exhibitions. American Association of Museums, Washington Shen R, Goncalves MA, Fox EA (2013) Key issues regarding digital libraries: evaluation and integration. Morgan & Claypool, San Rafael Simon, N (2010) The Participatory Museum: Museum 2.0:http://www.participatorymuseum.org/. Accessed 25 May 2015 Skotnes P (ed) (1996) Miscast: negotiating the presence of the Bushmen. University of Cape Town Press, Cape Town, pp 15–25 Skrydstrup M (2006) Towards intellectual property guidelines and best practices for recording and digitizing intangible cultural heritage: a survey of codes, conduct and challenges in North America. Prepared for the World Intellectual Property Organization (WIPO) Smithsonian Institution (2011) Digital asset access and use. Smithsonian Directive 609, Washington, DC. http://www.si.edu/content/pdf/about/sd/SD609.pdf. Accessed 17 Nov 2014 Stocking GW (1968) Race, culture and evolution: essays in the history of anthropology. The Free Press, New York Strathern M (2000) Audit cultures: anthropological studies in accountability, ethics, and the academy. Routledge, New York Sutton S (2004) Navigating the point of no return: organizational implications of digitization in special collections. Libr Acad 4(2):233–243 Swanson EB, Ramiller NC (2004) Innovating mindfully with information technology. Manag Inf Syst Q 28(4):553–583 Tanner S (2012) Measuring the impact of digital resources: the balanced value impact model. King’s College, London. www.kdcs.kcl.ac.uk/innovation/impact.html. Accessed 13 Feb 2014 Terras M (2008) Digital images for the information professional. Ashgate, Burlington VT, pp 99–139 Trist EL, Higgin GW, Murray H, Pollock AB (1963) Organ Choice. Tavistock Publications, London Tsakonas G, Papatheodorou C (2011) An ontological representation of the digital library evaluation domain. Am Soc Inf Sci Technol 62(8):1577–1593 Tylor EB (1958) The origins of culture. Harper, New York Underhill KJ (2006) Protocols for Native American archival materials. RBM A J Rare B Manuscr Cult Herit 7(2):134–145 Van Buskirk W, McGrath D (1992) Organizational stories as a window on affect in organizations. J Organ Change Manag 5(2):9–24 Voorbij H (2010) The use of web statistics in cultural heritage institutions. Perform Meas Metr 11(3):266–279 Williams DA, Wavell C, Baxter G, MacLennan A, Jobson D (2005) Implementing impact evaluation in professional practice: a study of support needs within the museum, archive, and library sector. Int J Inf Manag 25(2005):533–548 Xie HI (2008) Users’ evaluation of digital libraries (DLs): their uses, their criteria, and their assessment. Inf Process Manag 44(3):1346–1373 Yakel E, Tibbo H (2010) Standardized survey tools for assessment in archives and special collections. Perform Meas Metr 11(2):211–222 Yakel E, Duff W, Tibbo H, Kriesberg A, Cushing A (2012) The economic impact of archives: surveys of users of government archives in Canada and the United States. Am Arch 75(2):297–325