Exploring patient expectations for pharmacist-provided literacy-sensitive communication

Kutner M, Greenburg E, Jin Y, et al. The Health Literacy of America's Adults: Results from the 2003 National Assessment of Adult Literacy. NCES 2006-483. U.S. Department of Education. Washington, DC; National Center for Education Statistics. Healthy People 2010: Understanding and Improving Health (11: Health Communication). Office of Disease Prevention and Health Promotion. U.S. Department of Health and Human Services. November 2000. Available at: http://www.healthypeople.gov/2010/. Accessed 26.6.12. Mika, 2007, Ask Me 3: improving communication in a Hispanic pediatric outpatient practice, Am J Health Behav, 31, S115, 10.5993/AJHB.31.s1.15 Schillinger, 2004, Functional health literacy and the quality of physician-patient communication among diabetes patients, Patient Educ Couns, 52, 315, 10.1016/S0738-3991(03)00107-1 Weiss, 1991, The relationship between literacy and health, J Health Care Poor Underserved, 1, 351, 10.1353/hpu.2010.0294 2010 Praska, 2005, Identifying and assisting low-literacy patients with medication use: a survey of community pharmacies, Ann Pharmacother, 39, 1441, 10.1345/aph.1G094 Tkacz, 2008, Health literacy in pharmacy, Am J Health Syst Pharm, 65, 974, 10.2146/ajhp070520 Miller, 2008, Promoting health communication between the community-dwelling well-elderly and pharmacists: the Ask Me 3 program, J Am Pharm Assoc, 48, 784, 10.1331/JAPhA.2008.07073 Galliher, 2010, Patients' question-asking behavior during primary care visits: a report from the AAFP National Research Network, Ann Fam Med, 8, 151, 10.1370/afm.1055 Sudore, 2009, Interventions to improve care for patients with limited health literacy, J Clin Outcomes Manag, 16, 20 Agency for Healthcare Research and Quality. Health literacy and cultural competency. Available at: http://www.ahrq.gov/browse/hlitix.htm. Accessed 08.03.12. U.S. Department of Health and Human Services. National action plan to improve health literacy. Washington, D.C. 2010. Available at: http://www.health.gov/communication/HLActionPlan/pdf/Health_Literacy_Action_Plan.pdf. Accessed 08.03.12. Centers for Disease Control and Prevention. Health literacy. Available at: http://www.cdc.gov/healthliteracy/GetTraining.html. Accessed 08.03.12. Iowa Health System. Health literacy. Available at: http://www.ihs.org/body.cfm?id=118#askme3. Accessed 08.03.12. 2006 Chewning, 1996, Increasing clients' knowledge of community pharmacists' roles, Pharm Res, 13, 1299, 10.1023/A:1016001428511 Schommer, 1994, Pharmacists' perceptions of patients' needs for counseling, Am J Hosp Pharm, 51, 478 Worley, 2007, Pharmacists' and patients' roles in the pharmacist-patient relationship: are pharmacists and patients reading from the same relationship script?, Res Social Adm Pharm, 3, 47, 10.1016/j.sapharm.2006.03.003 Mullins, 2005, Health disparities: a barrier to high-quality care, Am J Health Syst Pharm, 62, 1873, 10.2146/ajhp050064 Baker, 2000, The association between age and health literacy among elderly persons, J Gerontol B Psychol Sci Soc Sci, 55, S368, 10.1093/geronb/55.6.S368 Gazmararian, 1999, Health literacy among Medicare enrollees in a managed care organization, JAMA, 281, 545, 10.1001/jama.281.6.545 Jacobson KL, Gazmararian JA, Kripalani S. Is Our Pharmacy Meeting Patients' Needs? A Pharmacy Health Literacy Assessment Tool User's Guide. AHRQ Publication No. 07-0051. 2010. Available at: http://www.ahrq.gov/qual/pharmlit/. Accessed 08.03.12. O'Neal KS, Crosby KM, Miller MJ, et al. Adapting the ARHQ Pharmacy Health Literacy Assessment Tool for Use in a Chain Community Pharmacy Environment. 2011; Institute for Healthcare Advancement (IHA) 10th Annual Health Literacy Conference; Irvine, CA. Chew, 2004, Brief questions to identify patients with inadequate health literacy, Fam Med, 36, 588 Morisky, 1986, Concurrent and predictive validity of a self-reported measure of medication adherence, Med Care, 24, 67, 10.1097/00005650-198601000-00007 2007 Ernst, 2001, Drug-related morbidity and mortality: updating the cost-of-illness model, J Am Pharm Assoc, 41, 192, 10.1016/S1086-5802(16)31229-3 Schommer, 1997, Patients' expectations and knowledge of patient counseling services that are available from pharmacists, Am J Pharm Educ, 61, 402 Barrett SE, Puryear JS, Westpheling K. Health Literacy Practices in Primary Care Settings: Examples From the Field. The Commonwealth Fund Pub. No. 1093. January 2008. Available at: http://www.commonwealthfund.org/Publications/Fund-Reports/2008/Jan/Health-Literacy-Practices-in-Primary-Care-Settings–Examples-From-the-Field.aspx. Accessed 08.03.12.