Predicting e-services adoption: a perceived risk facets perspective

International Journal of Human-Computer Studies - Tập 59 - Trang 451-474 - 2003
Mauricio S. Featherman1, Paul A. Pavlou2
1College of Business & Economics, Washington State University, Todd Hall 240C, Box 644729, Pullman, WA 99164-4729, USA
2Marshall School of Business, University of Southern California, 401M Bridge Hall, Los Angeles, CA 90012, USA

Tài liệu tham khảo

Bandura, 1986 Bauer, R., 1967. Consumer behavior as risk taking. In: Cox, D. (Ed.), Risk Taking and Information Handling in Consumer Behavior. Harvard University Press, Cambridge, MA. Beard, 1988, A taxonomy for the study of human factors in management information systems, 7 Bellman, 1999, Predictors of online buying behavior, Communications of the ACM, 42, 32, 10.1145/322796.322805 Bettman, 1973, Perceived risk and its components, Journal of Marketing Research, 10, 184, 10.2307/3149824 Cohen, 2003 Compeau, 1999, Social cognitive theory and individual reactions to computer technology, MIS Quarterly, 23, 145, 10.2307/249749 Cunningham, S., 1967. The major dimensions of perceived risk. In: D. Cox (Ed.), Risk Taking and Information Handling in Consumer Behavior. Harvard University Press, Cambridge, MA. Davis, F., 1989. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly 13, 319–340. Davis, F., 2002. Human computer interaction research in the MIS discipline. Panel Presentation at AMCIS’02, http://melody.syr.edu/hci/amcis02_panel.cgi. Davis, 1989, User acceptance of user technology, Management Science, 35, 982, 10.1287/mnsc.35.8.982 Diamantopoulos, 2000 Dowling, G., Staelin, R., 1994. A model of perceived risk and intended risk-handling activity. Journal of Consumer Research, 21, 119–134. Engel, 1986 Featherman, 2001 Festinger, 1957 Fornell, 1981, Evaluating structural equation models with unobservable variables and measurement error, Journal of Marketing Research, 18, 39, 10.2307/3151312 Gefen, 2000, The relative importance of perceived ease-of-use in IS adoption, JAIS, 1, 1, 10.17705/1jais.00008 Germunden, 1985, Perceived risk and information search, International Journal of Research in Marketing, 2, 79, 10.1016/0167-8116(85)90026-6 Grewal, 1994, The moderating effects of message framing and source credibility on the price-perceived risk relationship, Journal of Consumer Research, 21, 145, 10.1086/209388 Hoffman, 1999, Building consumer trust online, Communications of the ACM, 42, 80, 10.1145/299157.299175 Hu, L., Bentler, P., 1995. Evaluating model fit. In: Hoyle, R. (Ed.), Structural Equation Modeling Concepts, Issues, and Applications. Sage Publications, Thousand Oaks, CA. Igbaria, 1993, User acceptance of microcomputer technology, Omega International Journal of Management Science, 21, 73, 10.1016/0305-0483(93)90040-R Jacoby, J., Kaplan, L.B., 1972. The components of perceived risk. Proceedings of the Third Annual Conference, Ann Arbour, MI, Association for Consumer Research. Jarvenpaa, 1999, Consumer trust in an internet store, Journal of Computer Mediated Communication, 5, 1 Koller, 1988, Risk as a determinant of trust, Basic and Applied Social Psychology, 9, 265, 10.1207/s15324834basp0904_2 Mitchell, 1992, Understanding consumers’ behavior, Management Decision, 30, 26 Moon, 2001, Extending the TAM for a world-wide-web context, Information and Management, 28, 217, 10.1016/S0378-7206(00)00061-6 Moore, 1991, Development of an instrument to measure the perceptions of adopting an information technology innovation, Information Systems Research, 2, 192, 10.1287/isre.2.3.192 Pavlou, 2001 Peter, 1976, An investigation of perceived risk at the brand level, Journal of Marketing Research, 13, 184, 10.2307/3150856 Ping, 1996, Latent variable interaction and quadratic effect estimation, The Psychological Bulletin, 119, 166, 10.1037/0033-2909.119.1.166 Roselius, 1971, Consumer rankings of risk reduction methods, Journal of Marketing, 35, 56, 10.2307/1250565 Ruyter, 2001, Customer adoption of e-service, International Journal of Service Industry Management, 12, 184, 10.1108/09564230110387542 Taylor, 1974, The role of risk in consumer behavior, Journal of Marketing, 38, 54, 10.2307/1250198 Teo, 1999, Intrinsic and extrinsic motivation in internet usage, Omega International Journal of Management Studies, 27, 25, 10.1016/S0305-0483(98)00028-0 Venkatesh, 2000, A theoretical extention of the technology acceptance model, Management Science, 46, 186, 10.1287/mnsc.46.2.186.11926 Zaltman, 1983 Zhang, 2002, Human computer interaction research in the MIS discipline, Communications of the AIS, 9, 334