Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit

Research in Transportation Economics - Tập 59 - Trang 50-59 - 2016
Dea van Lierop1, Ahmed El-Geneidy1
1McGill University: School of Urban Planning, Suite 400, 815 Sherbrooke St. W., Montréal, Québec, H3A 2K6, Canada