State-of-the-art of design, evaluation, and operation methodologies in product service systems

Sundin, 2005, Making functional sales environmentally and economically beneficial through product remanufacturing, J. Clean. Prod., 13, 913, 10.1016/j.jclepro.2004.04.006 Lindström, 2012, A development process for functional products: hardware, software, service support system and management of operation, Int. J. Prod. Dev., 16, 284, 10.1504/IJPD.2012.049831 Baines, 2007, State-of-the-art in product-service systems, Proc. Inst. Mech. Engrs. Part B J. Eng. Manuf., 221, 1543, 10.1243/09544054JEM858 Boehm, 2013, Looking beyond the rim of one's teacup: a multidisciplinary literature review of product-service systems in information systems, business management, and engineering & design, J. Clean. Prod., 51, 245, 10.1016/j.jclepro.2013.01.019 Tukker, 2013, Product services for a resource-efficient and circular economy – a review, J. Clean. Prod., 1 Tukker, 2004, Eight types of product-service system: eight ways to sustainability? Experiences from SusProNet, Business Strat. Environ., 13, 246, 10.1002/bse.414 Tukker, 2006, Product-services as a research field: past, present and future. Reflections from a decade of research, J. Clean. Prod., 14, 1552, 10.1016/j.jclepro.2006.01.022 Mont, 2002, Clarifying the concept of product-service system, J. Clean. Prod., 10, 237, 10.1016/S0959-6526(01)00039-7 Meier, 2010, Industrial product-service systems—IPS2, CIRP Ann.-Manuf. Technol., 59, 607, 10.1016/j.cirp.2010.05.004 Neely, 2008, Exploring the financial consequences of the servitization of manufacturing, Oper. Manage. Res., 1, 103, 10.1007/s12063-009-0015-5 Aurich, 2006, Life cycle oriented design of technical product-service systems, J. Clean. Prod., 14, 1480, 10.1016/j.jclepro.2006.01.019 Maxwell, 2003, Developing sustainable products and services, J. Clean. Prod., 11, 883, 10.1016/S0959-6526(02)00164-6 Morelli, 2006, Developing new product service systems (PSS): methodologies and operational tools, J. Clean. Prod., 14, 1495, 10.1016/j.jclepro.2006.01.023 Roy, 2000, Sustainable product-service systems, Futures, 32, 289, 10.1016/S0016-3287(99)00098-1 Berkovich, 2014, A requirements data model for product service systems, Req. Eng., 19, 161, 10.1007/s00766-012-0164-1 Song, 2013, A rough set approach for evaluating vague customer requirement of industrial product-service system, Int. J. Prod. Res., 51, 6681, 10.1080/00207543.2013.832435 Rese, 2009, The dynamics of industrial product service systems (IPS2) – using the net present value approach and real options approach to improve life cycle management, CIRP J. Manuf. Sci. Technol., 1, 279, 10.1016/j.cirpj.2009.05.001 Rese, 2009, Which industrial product service system fits best? Evaluating flexible alternatives based on customers’ preference drivers, J. Manuf. Technol. Manage., 20, 640, 10.1108/17410380910961037 Carreira, 2013, Development of an extended Kansei engineering method to incorporate experience requirements in product-service system design, J. Eng. Des., 24, 738, 10.1080/09544828.2013.834038 Kimita, 2009, A customer value model for sustainable service design, CIRP J. Manuf. Sci. Technol., 1, 254, 10.1016/j.cirpj.2009.06.003 Kimita, 2009, Evaluation of customer satisfaction for PSS design, J. Manuf. Technol. Manage., 20, 654, 10.1108/17410380910961046 Schotman, 2014, User acceptance in a changing context: why some product-service systems do not suffer acceptance problems, J. Des. Res., 12, 188 Geng, 2012, A new importance-performance analysis approach for customer satisfaction evaluation supporting PSS design, Expert Syst. Appl., 39, 1492, 10.1016/j.eswa.2011.08.038 Rexfelt, 2009, Consumer acceptance of product-service systems: designing for relative advantages and uncertainty reductions, J. Manuf. Technol. Manage., 20, 674, 10.1108/17410380910961055 Morelli, 2009, Service as value co-production: reframing the service design process, J. Manuf. Technol. Manage., 20, 568, 10.1108/17410380910960993 Long, 2013, Product service system configuration based on support vector machine considering customer perception, Int. J. Prod. Res., 51, 5450, 10.1080/00207543.2013.778432 Marques, 2013, A methodology for product-service systems development, Proc. CIRP, 7, 371, 10.1016/j.procir.2013.06.001 Hussain, 2012, A framework to inform PSS conceptual design by using system-in-use data, Comput. Ind., 63, 319, 10.1016/j.compind.2012.02.013 Becker, 2010, The challenge of conceptual modeling for product-service systems: status-quo and perspectives for reference models and modeling languages, Inform. Syst. e-Business Manage., 8, 33, 10.1007/s10257-008-0108-y Maull, 2013, A process model of product service supply chains, Prod. Plan. Control, 1 Alix, 2012, Product-service systems scenarios simulation based on G-DEVS/HLA: generalized discrete event specification/high level architecture, Comput. Ind., 63, 370, 10.1016/j.compind.2012.02.011 Aurich, 2009, Configuration of product-service systems, J. Manuf. Technol. Manage., 20, 591, 10.1108/17410380910961000 Geng, 2010, An integrated approach for rating engineering characteristics’ final importance in product-service system development, Comput. Ind. Eng., 59, 585, 10.1016/j.cie.2010.07.002 Durugbo, 2014, Strategic framework for industrial product-service co-design: findings from the microsystems industry, Int. J. Prod. Res., 52, 2881, 10.1080/00207543.2013.857054 Komoto, 2008, Integration of a service CAD and a life cycle simulator, CIRP Ann.-Manuf. Technol., 57, 9, 10.1016/j.cirp.2008.03.001 Yang, 2009, A practical methodology for realizing product service systems for consumer products, Comput. Ind. Eng., 56, 224, 10.1016/j.cie.2008.05.008 Chou, 2012, A systematic approach to generate service model for sustainability, J. Clean. Prod., 29, 173, 10.1016/j.jclepro.2012.01.037 Geum, 2011, Designing the sustainable product-service integration: a product-service blueprint approach, J. Clean. Prod., 19, 1601, 10.1016/j.jclepro.2011.05.017 Bertoni, 2013, Value visualization in product service systems preliminary design, J. Clean. Prod., 53, 103, 10.1016/j.jclepro.2013.04.012 Durugbo, 2011, A review of information flow diagrammatic models for product-service systems, Int. J. Adv. Manuf. Technol., 52, 1193, 10.1007/s00170-010-2765-5 Lim, 2012, PSS Board: a structured tool for product-service system process visualization, J. Clean. Prod., 37, 42, 10.1016/j.jclepro.2012.06.006 Shikata, 2013, A competitive product development strategy using modular architecture for product and service systems, Int. J. Business Syst. Res., 7, 375, 10.1504/IJBSR.2013.056704 Wang, 2011, Modular development of product service systems, Concurr. Eng., 19, 85, 10.1177/1063293X11403508 Dong, 2011, Ontology-based product-service system configuration of mass customization, Comput. Integr. Manuf. Syst., 17, 653 Li, 2012, Module partition process model and method of integrated service product, Comput. Ind., 63, 298, 10.1016/j.compind.2012.02.015 Kim, 2012, Developing a process of concept generation for new product-service systems: a QFD and TRIZ-based approach, Serv. Business, 6, 323, 10.1007/s11628-012-0138-x Jiang, 2013, Product service systems innovative design based on TRIZ final ideal solutions and function stimulation, Comput. Integr. Manuf. Syst., 19, 225 Lin, 1998, Generic methodology that aids the application of System dynamics to manufacturing system modelling, IEE Conf. Publ., 457, 344 Bianchi, 2009, Influencing factors of successful transitions towards product-service systems: a simulation approach, Int. J. Math. Comput. Simulat., 3, 30 Afshar, 2011, Systems thinking for designing sustainable product service systems: a case study using a system dynamics approach, Des. Principles Pract.: Int. J., 4, 259 Baines, 1999, Opportunity for system dynamics in manufacturing system modelling, Prod. Plan. Control, 10, 542, 10.1080/095372899232830 Roy, 2009, Evaluation of customer satisfaction for PSS design, J. Manuf. Technol. Manage., 20, 654, 10.1108/17410380910961046 Shimomura, 2013, A method for human resource evaluation to realise high-quality PSSs, CIRP Ann.-Manuf. Technol., 62, 471, 10.1016/j.cirp.2013.03.061 Geng, 2011, A systematic decision-making approach for the optimal product-service system planning, Expert Syst. Appl., 38, 11849, 10.1016/j.eswa.2011.03.075 Ranaweera, 2003, Some moderating effects on the service quality-customer retention link, Int. J. Oper. Prod. Manage., 23, 230, 10.1108/01443570310458474 Yoshimitsu, 2007, Proposal of a measuring method of customer's attention and satisfaction on services, 417 Sakao, 2012, A value based evaluation method for product/service system using design information, CIRP Ann.-Manuf. Technol., 61, 51, 10.1016/j.cirp.2012.03.108 Lee, 2012, Dynamic and multidimensional measurement of product-service system (PSS) sustainability: a triple bottom line (TBL)-based system dynamics approach, J. Clean. Prod., 32, 173, 10.1016/j.jclepro.2012.03.032 Hu, 2012, Development of sustainability evaluation model for implementing product service systems, Int. J. Environ. Sci. Technol., 9, 343, 10.1007/s13762-012-0037-7 Xing, 2013, A sustainability-oriented multi-dimensional value assessment model for product-service development, Int. J. Prod. Res., 51, 5908, 10.1080/00207543.2013.810349 Durugbo, 2013, Readiness assessment of collaborative networked organisations for integrated product and service delivery, Int. J. Prod. Res., 51, 598, 10.1080/00207543.2012.658529 Yoon, 2012, An evaluation method for designing a new product-service system, Expert Syst. Appl., 39, 3100, 10.1016/j.eswa.2011.08.173 Sun, 2012, Evaluation method of product-service performance, Int. J. Comput. Integr. Manuf., 25, 150, 10.1080/0951192X.2011.627946 Bourne, 2000, Designing, implementing and updating performance measurement systems, Int. J. Oper. Prod. Manage., 20, 754, 10.1108/01443570010330739 Shimomura, 2008, A service evaluation method using mathematical methodologies, CIRP Ann.-Manuf. Technol., 57, 437, 10.1016/j.cirp.2008.03.012 Watanabe, 2012, Service process simulation for integrated service evaluation, J. Intell. Manuf., 23, 1379, 10.1007/s10845-010-0497-x Johansson, 2011, Knowledge maturity as a means to support decision making during product-service systems development projects in the aerospace sector, Proj. Manage. J., 42, 32, 10.1002/pmj.20218 Baxter, 2009, A knowledge management framework to support product-service systems design, Int. J. Comput. Integr. Manuf., 22, 1073, 10.1080/09511920903207464 Zhang, 2012, A framework for design knowledge management and reuse for product-service systems in construction machinery industry, Comput. Ind., 63, 328, 10.1016/j.compind.2012.02.008 Kuo, 2010, Barrier analysis for product service system using interpretive structural model, Int. J. Adv. Manuf. Technol., 407, 10.1007/s00170-009-2399-7 Löfstrand, 2012, A model for predicting and monitoring industrial system availability, Int. J. Prod. Dev., 16, 140, 10.1504/IJPD.2012.049062 Teixeira, 2012, A novel framework to link prognostics and health management and product–service systems using online simulation, Comput. Ind., 63, 669, 10.1016/j.compind.2012.03.004 Zhang, 2010, A new approach for conceptual design of product and maintenance, Int. J. Comput. Integr. Manuf., 23, 603, 10.1080/09511921003736766 Reim, 2015, Product service systems (PSS) business models and tactics – a systematic literature review, J. Clean. Prod., 97, 61, 10.1016/j.jclepro.2014.07.003 Kastalli, 2013, Steering manufacturing firms towards service business model innovation: embracing indicators that reflect market performance, Calif. Manage. Rev., 56, 100, 10.1525/cmr.2013.56.1.100 Kindström, 2014, Service innovation in product-centric firms: a multidimensional business model perspective, J. Business Ind. Market., 29, 96, 10.1108/JBIM-08-2013-0165 Li, 2013, Modeling and optimization of a product-service system with additional service capacity and impatient customers, Comput. Oper. Res., 40, 1923, 10.1016/j.cor.2013.02.015 Li, 2014, A universal enterprise manufacturing services maturity model: a case study in a Chinese company, Int. J. Comput. Integr. Manuf., 27, 434, 10.1080/0951192X.2013.814164 Lee, 2011, Innovative product advanced service systems (I-PASS): methodology, tools, and applications for dominant service design, Int. J. Adv. Manuf. Technol., 52, 1161, 10.1007/s00170-010-2763-7 Barquet, 2013, Employing the business model concept to support the adoption of product-service systems (PSS), Ind. Market. Manage., 42, 693, 10.1016/j.indmarman.2013.05.003 Zhu, 2012, A Web-based product service system for aerospace maintenance, repair and overhaul services, Comput. Ind., 63, 338, 10.1016/j.compind.2012.02.016 Adeogun, 2010, Informatics-based product-service systems for point-of-care devices, CIRP J. Manuf. Sci. Technol., 3, 107, 10.1016/j.cirpj.2010.04.006 Dimache, 2013, A decision methodology to support servitisation of manufacturing, Int. J. Oper. Prod. Manage., 33, 1435, 10.1108/IJOPM-07-2010-0186 Zhu, 2009, Configuration and operation architecture for product service systems of CNC machine tool, Comput. Integr. Manuf. Syst., 15, 1140 Sundin, 2010, From component to system solution supplier: Strategic warranty management as a key to efficient integrated product/service engineering, CIRP J. Manuf. Sci. Technol., 2, 183, 10.1016/j.cirpj.2010.04.007 Belvedere, 2013, A quantitative investigation of the role of information and communication technologies in the implementation of a product-service system, Int. J. Prod. Res., 51, 410, 10.1080/00207543.2011.648278 Hernández Pardo, 2012, Sustainable product service systems in small and medium enterprises (SMEs): opportunities in the leather manufacturing industry, Sustainability, 4, 175, 10.3390/su4020175 Nybacka, 2010, Prospective service innovation in automotive testing: beyond distributed technology, Int. J. Technol. Intell. Plan., 6, 14, 10.1504/IJTIP.2010.033921 Bertoni, 2011, Engineering 2.0: an approach to support cross-functional teams in overcoming knowledge-sharing barriers in PSS design, Int. J. Prod. Dev., 15, 115, 10.1504/IJPD.2011.043664 Schenkl, 2014, A Technology-centered framework for product-service systems, Proc. CIRP, 16, 295, 10.1016/j.procir.2014.01.029 Mont, 2003, The role of public policy in advancement of product service systems, J. Clean. Prod., 11, 905, 10.1016/S0959-6526(02)00152-X Ceschin, 2010, The role of public policy in stimulating radical environmental impact reduction in the automotive sector: the need to focus on product-service system innovation, Int. J. Autom. Technol. Manage., 10, 321, 10.1504/IJATM.2010.032631 Durugbo, 2013, Competitive product-service systems: lessons from a multicase study, Int. J. Prod. Res., 51, 5671, 10.1080/00207543.2013.775526 Beuren, 2013, Product-service systems: a literature review on integrated products and services, J. Clean. Prod., 47, 222, 10.1016/j.jclepro.2012.12.028 Tan, 2010, Strategies for designing and developing services for manufacturing firms, CIRP J. Manuf. Sci. Technol., 3, 90, 10.1016/j.cirpj.2010.01.001 Cavalieri, 2012, Product-service systems engineering: state of the art and research challenges, Comput. Ind., 63, 278, 10.1016/j.compind.2012.02.006 Vasantha, 2012, A review of product-service systems design methodologies, J Eng. Des., 23, 635, 10.1080/09544828.2011.639712