Explaining information technology usage: A test of competing models
Tài liệu tham khảo
Devaraj, 2003, Performance impacts of information technology: is actual usage the missing link, Management Science, 49, 273, 10.1287/mnsc.49.3.273.12736
Davis, 1989, User acceptance of computer technology: a comparison of two theoretical models, Management Science, 35, 982, 10.1287/mnsc.35.8.982
Venkatesh, 2003, User acceptance of information technology: toward a unified view, MIS Quarterly, 26, 425, 10.2307/30036540
Taylor, 1995, Understanding information technology usage: a test of competing models, Information Systems Research, 6, 144, 10.1287/isre.6.2.144
Bhattacherjee, 2001, Understanding information systems continuance: an expectation-confirmation model, MIS Quarterly, 25, 351, 10.2307/3250921
Bhattacherjee A, Premkumar G. Understanding changes in beliefs and attitudes toward IT usage. MIS Quarterly 2004; 28(2).
Oliver, 1980, A cognitive model for the antecedents and consequences of satisfaction, Journal of Marketing Research, 17, 460, 10.2307/3150499
Fishbein, 1975
Festinger, 1957
Karahanna, 1999, Information technology adoption across time: a cross-sectional comparison of pre-adoption and post-adoption beliefs, MIS Quarterly, 23, 183, 10.2307/249751
Venkatesh, 2001, A longitudinal investigation of personal computers in homes: adoption determinants and emerging challenges, MIS Quarterly, 25, 71, 10.2307/3250959
Venkatesh, 2000, A theoretical extension of the technology acceptance model: four longitudinal field studies, Management Science, 46, 186, 10.1287/mnsc.46.2.186.11926
Szajna, 1996, Empirical evaluation of the revised technology acceptance model, Management Science, 42, 85, 10.1287/mnsc.42.1.85
Ajzen, 1991, The theory of planned behavior, Organizational Behavior and Human Decision Processes, 50, 179, 10.1016/0749-5978(91)90020-T
Mathieson, 1991, Predicting user intentions: comparing the technology acceptance model with the theory of planned behavior, Information Systems Research, 2, 173, 10.1287/isre.2.3.173
Churchill, 1982, An investigation into the determinants of consumer satisfaction, Journal of Marketing Research, 19, 491, 10.2307/3151722
Oliver, 1988, Response determinants in satisfaction judgements, Journal of Consumer Research, 14, 495, 10.1086/209131
Tse, 1988, Models of consumer satisfaction: an extension, Journal of Marketing Research, 25, 204, 10.2307/3172652
McKinney, 2002, The measurement of web-customer satisfaction: an expectation and disconfirmation approach, Information Systems Research, 13, 296, 10.1287/isre.13.3.296.76
Staples, 2002, Having expectations of information systems benefits that match received benefits: does it really matter?, Information and Management, 40, 115, 10.1016/S0378-7206(01)00138-0
Patterson, 1997, Modeling the determinants of customer satisfaction for business-to-business professional services, Journal of the Academy of Marketing Science, 25, 4, 10.1007/BF02894505
Spreng, 1996, A reexamination of the determinants of consumer satisfaction, Journal of Marketing, 60, 15, 10.2307/1251839
Spreng, 2003, A test of alternative measures of disconfirmation, Decision Sciences, 34, 31, 10.1111/1540-5915.02214
Yi, 1990, A critical review of consumer satisfaction, vol. 4, 68
Bagozzi, 1982, Representing and testing organizational theories: a holistic construal, Administrative Science Quarterly, 27, 459, 10.2307/2392322
Chin, 1994
Fornell, 1981, Evaluating structural equations with unobservable variables and measurement error, Journal of Marketing Research, 18, 39, 10.2307/3151312
Podsakoff, 1986, Self-reports in organizational research: problems and prospects, Journal of Management, 12, 531, 10.1177/014920638601200408
Delone, 1992, Information systems success: the quest for the dependent variable, Information Systems Research, 3, 60, 10.1287/isre.3.1.60